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Be Memorable...regardless of your job title

publication date: Mar 5, 2011
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  World-Class Service 102:  Be memorable...regardless of your job title

No matter what the job title is, everyone has the power to create memorable experiences for their customers. Regardless of the setting or the industry, service excellence begins and ends with at least one person having the desire to not just serve, but to literally improve the life of someone else. While for some, "improve someone's life" may sound like over-reaching, think of the days when nothing seems to be going right. Then all of a sudden you go to a grocery store, gas station, or a restaurant and one employee gives a smile, positive eye contact, and treats you like absolute royalty. That one employee just made a profound and memorable impact on you whether you realize it or not.

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