publication date: Jan 1, 2013
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author/source: Dr. John Hogan CHA CHE CMHS
Hospitality Tip of the Week™: Focus on Senior Management Involvement
"If you expect your team to be successful, you must personally be involved in the selection, orientation and ongoing training processes. Quarterly reviews of all staff is essential."
Hotel Common Sense Philosophy # 9 by John Hogan CHA CHE PhD
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