Best Practices and Positive Management Tips for Hotel & Restaurant Professionals by Stephen Barth
- Perform frequent self-inspections for sanitation, safety, and security concerns.
- Establish a philosophy of prevention and proactive processes rather than reaction.
- Develop a code of ethics that is enforced.
- Recognize that your employees are also your customers.
- Establish direction by creating a mission statement for the general business and each department.
- Remember that mistakes are teaching opportunities.
It’s Time We Talk About The Elephant In The Room: Preventing Hotel Housekeeper Injuries, by Chris Montross and Bill Gonser, CKI Risk Solutions
Over the past
decade, hospitality providers have been engaged in an amenities
competition and have taken drastic steps to remodel and revamp their
suites and guest rooms to appeal to patrons desiring luxurious
accommodations. According to the New York Times, “It is a competition in
which the nation's premier hotels are trying to have their
accommodations resemble royal bedrooms. Super thick mattresses, plush
duvets and decorative bed skirts have been added, and five pillows
rather than the pedestrian three now rest on a king-size
bed.” Read more
NLRB Poster Requirement Delayed Until April 30, 2012 by Fisher & Phillips, LLP
Just a friendly
heads up - the NLRB recently issued a new notice-posting requirement,
mandating that employers post an oversized (11" x 17") Notice of
Employee Rights. Because of the pressure of legal actions challenging
the new rule, the implementation date was first pushed back from
November 9 to January 31. Read more.
The 2012 Hospitality Law Conference will start on Thursday, February 9th, with in-depth coverage on a broad array of issues, including 3 dedicated tracks to address relevant and timely topics of interest to Lodging, HR, and Food & Beverage professionals and general sessions covering topics such as:
Register now for this one-of-a-kind conference!
Resources for Operators
Did you miss a webinar from our Fall 2011 series? View them all here. Stay tuned for our Spring 2012 Series, starting in March!
Solutions Store offers a variety of safety and security products,
services, and solutions from companies with solutions specifically for
hotels, restaurants, and country clubs. View the Solutions Store here.
HospitalityLawyer.com, in conjunction
with the employment law firms across the nation, now offers a fast,
cost-effective method of creating and maintaining a current Employee Handbook for your company.