Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.
This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.
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