Guest Service in Hotels

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Recent articles

  Memorable Customer Service Strategies #36-55
May 16, 2012
The best differentiator for a business is providing an outstanding, memorable (in a good way) customer experience.
  Global Responses and Personal Stories of Delivering Hospitality
May 12, 2012
Last fall, I shared my definitions of the word HOSPITALITY in a column and invited readers to contribute their definitions. Reader input was very positive and definitions came from people around the world who wanted to express themselves. About three weeks ago, I found myself considering examples of excellence in hospitality and ways that successful hotels build pride. I realized defining hospitality was really the introduction to delivering it. Again, I asked readers to share their thoughts and again the response from a different set of people is the result.
  ADA Customer Services Best Practices
May 11, 2012
Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
  Strategies for Providing Outstanding Customer Service #16-35
May 10, 2012
 The best differentiator for a business is providing an outstanding, memorable (in a good way) customer experience.
  Strategies for Providing Outstanding Customer Service #1-15
May 8, 2012

Strategies for Providing Outstanding Customer Service

119 Ways to create the ultimate customer service experience - Carol Roth reached out to experts and entrepreneurs for insights on how businesses can make customers feel like kings and queens and create strong customer loyalty.  Her Blog presented more than 100 ways you can provide outstanding customer service (in no particular order) that may have some similar themes, but  insights are separate as they were framed differently (and are frankly just that important).
  The Competition to Cater for Women Business Travellers
May 7, 2012
Female centric" - the buzz words at the heart of the new business women's movement -

Currently hospitality is extended to many women by many a hotelier. Wanting to remaining competitive and in tune with customer needs and preferences, chains, groups and independent hoteliers are looking at ways to cater specifically for women.
  Survey Shows ‘Inside’ Story about Hotels - Frequent Travelers Share their Preferences and Frustrations
May 5, 2012
  Survey Shows ‘Inside’ Story about Hotels -
Frequent Travelers Share their Preferences and Frustrations
  L-E-A-R-N, T-R-U-S-T, M-E-N-T-O-R , E-M-P-O-W-E-R = S-U-C-C-E-S-S
May 3, 2012
As we rebuild our focus into an anticipated recovery over the next 6-24 months (depending on the particular forecast for specific markets), those practical industry leaders will recognize that NOW is the time to pay attention to those professionals in our organizations that are the key components of why guests will stay with our businesses. 

 There are many issues facing the diverse world of hospitality and today’s managers need to be aware of that diversity, regardless of their own special focus As an individual who has been involved with well thought-out learning as both an academic and a corporate educator, I have come to recognize that delivering a balance of real-world business skills and comprehension with structured learning is essential to long-term success.

CONTINUE READING ABOUT ONE OF THE BEST PROGRAMS AVAILABLE TODAY -  a one of a kind, all-in-one hospitality training event that has been awarded best Educational Program in the nation by the International Society of Hotel Association Executives. 
 
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