This dissertation looked to understand labor turnover through managerial and expert perspectives on what trends look like in hotels across the world, and how and why high turnover trends are problematic. There are also the concerns of how the external environments influence the outcome of year-on-year turnover rates, and what concerns the individual hotels.
The use of a case study allowed the comparison of multiple hotels from different continents, cultures, and companies. No two hotels expressed the same exact strategy in hiring, training or the culture within the hotel. Each manager reacted and responded differently to the idea of exploring the labor turnover rates in their hotel, and from each interview can draw varying conclusions to why high turnover is present and problematic. The experts were able to shed light on the topic from different perspectives, as well as acknowledge their own frustrations of the industry and potential strategies to ‘fix’ high labor turnover.
