Hospitality Training
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Recent articles
Undercover Investigation on Hotel Keys
May 17, 2012
TRENDS
Fox News Investigations on Key Cards
Guest Room Inspection Checklist TRAINING DOCUMENT FOR NEW SUPERVISORS
May 17, 2012
This checklist can double as both a quality assurance inspection checklist and a training tool for new supervisors.
Guest Room Deep Cleaning Task Checklist
May 14, 2012
Regularly Scheduled Deep Cleaning of Guest Rooms extends their use
and
guest satisfaction.
Recommended Reading: How to Argue & Win Every Time: At Home, At Work, In Court, Everywhere, Everyday
May 14, 2012
Hotel Training includes Persuasion, Conviction and Negotiation
Global Responses and Personal Stories of Delivering Hospitality
May 12, 2012
Last fall, I shared my definitions of the word HOSPITALITY in a column and invited readers to contribute their definitions. Reader input was very positive and definitions came from people around the world who wanted to express themselves. About three weeks ago, I found myself considering examples of excellence in hospitality and ways that successful hotels build pride. I realized defining hospitality was really the introduction to delivering it. Again, I asked readers to share their thoughts and again the response from a different set of people is the result.
Common Sense Training Tips
May 11, 2012
How to Clean a Guestroom
Hospitality Conversations : Using Business Networks Productively Or Recovering Lost Customers After a Renovation
May 10, 2012
A related column in this series titled “A Common Sense Review Process for Capital Investments” addressed the logic and an approach in planning and executing major projects.
Both a certain financial amount and government regulations relating to depreciation tables define most major capital projects. These ventures usually have some sort of potential risk. The ROI (Return on Investment) is usually justified by an expected improvement in the profit potential, by complying with brand standards/requirements (if appropriate) or by introducing significant physical additions or improvements, such as adding a new wing, spa, meeting space, retail, etc. that should increase revenues and the overall value of the hotel.
Tips for Conducting Successful Group Discussion
May 10, 2012
There are times when brainstorming in groups are the most effective way of ikdentfying problem areas and comparing potential solutions to those problems. Group discussions are also excellent forums for sharing ideas and strengthening teams.
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