Hotel General Managers

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Recent articles

  How Do You Make The Decision If You Need A Person Dedicated To Selling The Services Of Your Hotel?
May 17, 2012
Most hotels with more than 100 rooms are likely to have one or more people focused on property sales. Depending on the meeting space or food & beverage options, there may be staff assigned to catering sales as well. Many hotels, especially rooms’ only properties, have come to rely on their location or brand affiliation. The question posed above, though, concerns what factors one needs to consider. The numbers of rooms, competitive set, your brand or location are all ingredients, but they are not the only factors.
  The 8-Letter Word that Spells Either Boom or Doom for Your Business.
May 14, 2012
ATTITUDE: The 8-Letter Word that Spells Either Boom or Doom for Your Business.  By Eric Chester

I'd challenge you to find a kid over the age of 8 who hasn't been lectured to death about the importance of a positive attitude. They get it from their parents, from their teachers, from their coaches and, yes, from their employers.

Why then do managers struggle relentlessly to keep their front lines staffed with friendly, cheerful, enthusiastic young people?

The following is an excerpt from Eric's forthcoming book, REVIVING WORK ETHIC - A Leader's Guide to Ending Entitlement and Restoring Pride in the Emerging Workforce.
  Recruiting Strategies in Hiring and Retaining Employees
May 13, 2012
The need to hire a new member of your hospitality business work force can occur for many reasons. Iin these days of higher costs of turnover coupled with the need to maintain high levels of guest and staff satisfaction and loyalty, there are several steps in the recruiting process that should be carefully addressed. This article outlines the approaches and steps in being successful in this critical management role.
  A "What If" Approach on Assessing Performance from An Industry Leader
May 11, 2012
HVS International Stephen Rushmore is president and founder of HVS, a global hospitality consulting organization with offices around the world. Steve has provided consultation services for more than 12,000 hotels throughout the world during his 35-year career and specializes in complex issues involving hotel feasibility, valuations and financing.
  Hotel Security: Evolving Security Threats
May 11, 2012
HospitalityEducators.com Guest Columnist Philip Farina was recently interviewed for a United Kingdom story and he wanted to share four main points with our members and readers here
  Hospitality Conversations : Using Business Networks Productively Or Recovering Lost Customers After a Renovation
May 10, 2012
A related column in this series titled “A Common Sense Review Process for Capital Investments” addressed the logic and an approach in planning and executing major projects.

Both a certain financial amount and government regulations relating to depreciation tables define most major capital projects. These ventures usually have some sort of potential risk. The ROI (Return on Investment) is usually justified by an expected improvement in the profit potential, by complying with brand standards/requirements (if appropriate) or by introducing significant physical additions or improvements, such as adding a new wing, spa, meeting space, retail, etc. that should increase revenues and the overall value of the hotel.


  Government Tax Incentives on Sustainability - If you want to know where to start...
May 10, 2012
 
Government Tax Incentives
  The Cost of Hotel Marketing
May 10, 2012

 

Infographic: The Cost of Hotel Marketing

We’ve partnered with Killer Infographics to combine some of the best hotel marketing knowledge out there with buuteeq’s unique insights to produce this infographic about hotel Internet marketing. Here are some of the key things to take away from our research:

  • It is cheaper to gain an online booking from your website than from both online travel agencies (OTAs) and phone bookings.
  • Hotels that engage with social media increase bookings, while those that ignore it lose bookings.
  • The largest margin of profit comes from mobile bookers.
  • Social media campaigns encourage more bookings than traditional email campaigns.
 
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