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Recent articles

The Solution Is™ Addresses the Challenge of How to deliver consistent service excellence in changing markets May 22, 2013: What's The Problem™?

How to deliver consistent service excellence in changing markets

20 Ideas for Improving Your Hotel May 20, 2013: viHotelBlog
These 20 hints for hoteliers are a selection from Terence Ronson’s Dos and Don’ts for people in the industry. Even if they don’t all apply to your business, I hope they should highlight the benefits of reviewing established practices (“If it ain’t broke, don’t fix it” is not a recommended approach), keeping up to date with technology, and making sure you think about the little details that will make your hotel stick in the minds of your guests.

Hospitality Tip of the Week: 5 Trends That Will Shape Small Business in 2013 May 19, 2013

A Video on How Coordinated Efforts Can Make A Difference May 19, 2013: Som Sabadell flashmob- On the 130th anniversary of the founding of Banco Sabadell we wanted to pay homage to our city by means of the campaign "Som Sabadell" (We are Sabadell) . This is the flashmob that we arranged as a final culmination with the participation of 100 people from the Vallès Symphony Orchestra, the Lieder, Amics de l'Òpera and Coral Belles Arts choirs.

Video: Are hotel classification and brand standards still relevant in today's fast moving guestroom-technology environment? May 13, 2013: Are hotel classification and brand standards still relevant in today's fast moving guestroom-technology environment?

Hospitality Tip of the Week: The Art of Becoming and Remaining Effective Leaders May 12, 2013: Ralph Shrader, Chairman & CEO of Booz Allen Hamilton, tackles the question that affects leaders on a daily basis - Will You Love Me Tomorrow? He discusses how by investing in relationships and by using our time and talents in service to others, we can become effective leaders.

Talk Radio Featuring HospitalityEducators.com May 10, 2013: This " Bottom Line" discussion with Kathleen Hogan and John Hogan of HospitalityEducators.com focuses on a number of topics including: Profitability, Operational Management, Leadership Development, eCommerce, Marketing and Talent Management.

Hotel Impossible - Do's and Don'ts May 8, 2013: Master the Art of Hotel Do's and Don'ts with help from "Hotel Fixer' Anthony Melchiorri, who joins Kristen to help travelers avoid the heartbreak hotel experience.