Making Hotels More Profitable!


Our Mission Statement

Our Mission is to provide services designed to help individual hotel owners, hoteliers
and groups of hotels improve their market penetration, deliver service excellence and
increase their profitability.

Welcome to, with members & readers
50+ countries in all six continents.  

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Keys to Success: results-driven programs to build your competitive advantage.

Dr. John Hogan, CHE CHA CMHS CHO    
Keynote Speaker, Educator, Hotelier, Autho

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Why is different

The academic and corporate hospitality educators on this site are professionals committed to sharing knowledge and best practices that blend real world experienceand the latest in educational approaches. 

Proven strategies and tactics to help your hospitality business reach its potential. the #1 independent website for hotel owners and managers

Recent articles

  "A Baker’s Dozen" of Strategies for Hotel Chief Engineers by Dr.John Hogan (in: Hotel Engineering & Maintenance)
  30 simple, inexpensive ways to ‘wow’ guests (in: Guest Service in Hotels)
  The Pitfalls of Reference Checking (in: Human Resources )
  6 Sales and Marketing Metrics Every Hotel Owner Cares About (in: Trends & Hot Topics)
  What's The Problem™? How to deliver consistent service excellence in changing markets (in: What's The Problem™?)
  Reasonable Care interview with Dr. John Hogan (in: Legal)
  A Quiz on Effective Hospitality Marketing: Using Complementary Tools (in: Hotel Marketing & Sales)
  Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands (in: Consulting Resources from
  An Open Question to Hoteliers: Do you feel you CAN or CANNOT accomplish your goals? (in: What's The Problem™?)
  E-mail Etiquette – An Overview by Dr. John Hogan (in: Hospitality Training)
  A few tips on successful planned maintenance at your Hotel (in: Hotel Safety & Security)
  Adapting Ozone Laundry - Look at the Savings @Hampton Inn and Hilton Properties (in: Green Hotels & Sustainability)