Recent Articles in Human Resources

What They Don't Teach You at Hotel School
Jan 5, 2021

    Experience vs. School
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings  The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting.  This seminar transitions the academic message to the real world of running a profitable hospitality business.

Keys to Success Agenda and Learning Results

• High Touch versus High Tech
• The Differences Between Hospitality Sales and Marketing
• The Art of Being a Good Host
• The Distinctions in Running a Hotel and Entrepreneurship

The Value of A Good Idea
Jan 4, 2021

What's the Problem™?   Too small a budget to find new marketing approaches


This video clip identifies the need to be creative and find small points of competitive edge. The short article identifies ways to find and introduce new ways of updating marketing and operational best practices.

A to Z Steps to Profits or How to Stop Your Hospitality Brands and Management from Stifling People and Strangling Profits
Jan 4, 2021

A to Z Steps to Profits

How to Stop Your Hospitality Brands and Management from Stifling People and Strangling Profits
Workshop Focus:  Hotel Profitability Ratios, Hotel Service, Hotel Operations

In a time of continuing uncertainty about global economies and government interventions, we all may feel a sense of frustration about things we cannot change.  This program addresses 26 specific topics that we can successfully tackle in our every day hospitality businesses.

Keys to Success Agenda Points and Learning Results

• An A to Z Guide to Keeping Talent and Boosting Profits in Hotels and Hospitality Businesses

Five Legal Problems and How to Avoid Them
Jan 4, 2021

Five Legal Problems and How to Avoid Them

 Small businesses (including hotels) are often sitting ducks for money-hunters seeking awards or settlements. Some may be real, others bogus, but all are costly in terms of time, legal fees, and payouts (if the business loses or settles). Knowing the problem spots can help you devise strategies for avoiding trouble.

Here are the key problem areas and some ideas for staying out of trouble.

- Cultural Diversity Consulting Resources from HospitalityEducators.com
Feb 27, 2020

                  John J. Hogan,   CHE  CHA CMHS CHO

Hotel Brands Case Study - This was a different type of hospitality consulting assignment in that I accepted the challenge of the CEO of a major international hotel company to expand my duties and accept the role of serving as the equivalent of chief diversity officer for the organization.

Becoming a Class of One
Feb 4, 2020

 Class of One  
Workshop Focus:  Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Guest Services, Hotel Operations and Business Strategies

"Adequate" is a very ordinary word and too many hospitality businesses accept their performance and results as adequate, rather than exceptional.  This workshop examines key hospitality businesses that were able to transcend the ordinary and became known as industry leaders in their own "class".

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands
Feb 4, 2020

 With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use.  This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

Qualities of Leadership
Jan 30, 2020

 

Hospitality needs qualified leaders

 

 

 

The Heart of Hospitality Remains Service
Feb 14, 2019

American Hotel & Lodging Association Educational Institute Spotlight: The Heart of Hospitality Remains Service

What's the Problem? Inadequate training
Jan 24, 2019

Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share. This video from a Starwood Director Service Culture for Starwood Hotels & Resorts EAME offers some fundamental insights.

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner
May 18, 2018

  Russell Rules- Teams Win

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner

Workshop Focus:  
Hotel Profitability Ratios, Hotel Guest Services, Hotel Operations

This is not a workshop on sports, but on how the individual can move the entire hospitality organization to long term success with innovation, leadership and strategic goals.  

Bill Russell of the Boston Celtics defined the passion for winning through teamwork and focus.  This session shares his eleven rules for success.

Keys to Success Agenda and Learning Results

• The Value of the Sixth Man in Hospitality and any Business
• Discipline, Delegation, and Decision Making in Hospitality 
  
• The Celtic Mystique or Making Celtic Pride Work for You 

Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! by John J. Hogan
May 16, 2018

Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! Many of us have heard variations of the expressions below, but I have discovered that too few hospitality organizations really have made these sentiments part of their corporate culture of hospitality. We will give a free one-month membership to www.HospitalityEducators.com for the best three responses submitted to complete the last Reflection by May 25, 2011 to john.hogan@hospitalityeducators.com, as well as post them in a full-length KEYS TO SUCCESS column shortly after.