HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

Putting a Price on Customer Loyalty Dec 28, 2016: Marco Bertini, assistant professor at London Business School, outlines how to price goods so customers will buy them—and stay an advocate for your brand.

A Dozen Ways to Protect Your Business from Lawsuits Dec 7, 2016: A Dozen Ways to Protect Your Business from Lawsuits

Small businesses are sitting ducks for legal actions. According to the U.S. Chamber of Commerce, abusive lawsuits cost small businesses $88 billion a year.

Even if you are in the right, it can cost you serious time and money to defend yourself. And sometimes, you can be forced to pursue legal action to enforce your rights. According to an SBA report, legal fees of small businesses can range from $3,000 to $150,000. A better course of action is to avoid legal problems. Here are a dozen ways to keep your business safe, or at least as safe as possible.

30 simple, inexpensive ways to ‘wow’ guests Dec 3, 2016: I can distinctly remember the first time I was truly “wowed” during a hotel stay. It was during my first year at HotelNewsNow.com when I attended The Hotel Ezra Cornell event at the university’s on-campus Statler Hotel. I was so impressed with the property’s personal, attentive and cheery staff, that I detailed the experience in a blog titled “Five no-cost tactics that add value.” It remains one of my most-read blog entries to date.

The Real Reason Millennials Can't Find Old-School Mentors Nov 4, 2016: Millennials may be called the "Me, Me, Me" generation, but Generation X was the slacker generation. They entered the workplace in the '90s to criticisms not dissimilar to the ones we get. By the time they got into management, political and economic upheaval began to change their fortunes. The recession of 2002 and 2003 essentially forced Gen X to pivot towards protecting their own careers and livelihoods, ramping up fierce competition between those that are our managers today.

DO's and DON'Ts of Hotel Technology v4 Oct 5, 2016: Terence Ronson has been adding some amazing and practical tips on guest service and ideas for almost every department in hotels over the past several years and we @ HospitalityEducators.com are delighted to share his latest list of recommendations!

Choosing the "right" Hotel Brand and Operator - HMA PRO™ Checklist from Jim Butler Oct 4, 2016

Everyone agrees that the choice of the “right” hotel brand and operator may be one of the most significant decisions affecting the financial success and value of a hotel. The right operator will add significant value to the property, both on a current basis through better operations, and by enhancing the long-term value of the property. At the same time, the wrong brand or the wrong operator will reduce the current earnings of the property and the value of the property, making it harder to finance and resulting in a lower sales price.

"A Baker's Dozen" of Strategies for Hospitality Training Managers & Directors Sep 27, 2016

What's the Problem?
Inadequate training can lead to disatisfied guests, high staff turnover, lower profitaiblity and lost market share. These 13 strategies show how to address training and learning.

Engineering 101: What to do after Years of Deferred Maintenance Sep 26, 2016

After years of trying to do more with less, the economic outlook is not quite as grim, and fiscal indicators suggest a slow but steady recovery of our once stellar RevPAR and EBITDA indices. So with the future starting to look brighter, savvy hoteliers should consider revisiting some long overdue maintenance that has gone by the wayside, and by now is likely costing you more than it’s saving. In this vein, below are four tips designed help guide you when taking a second look at deferred maintenance projects.

What We Want and Need NOW in Hospitality Sep 20, 2016: How motivated are you ?

or

”Is Hospitality Still a Place for Entrepreneurs?”

Dr. John Hogan, CHE CHA CMHS CHO

This is a non-traditional commissioned year-end column, in that is not a prediction of trends nor is it a list of New Year’s resolutions. I felt honored to have been asked by the editor of one of the world’s best known online publications to consider and share my thoughts on what we want to see more in the new year. I expanded it to include what we want and need in the coming year, which is reflected in the title that asks if hospitality is still the industry that motivates entrepreneurs.

21st Century Housekeeping Sep 14, 2016: For decades, the management of housekeeping labour has been reliant upon two pillars: the credit system and paying room attendants by the room. Now, with ever-increasing demands for operational efficiencies, is it time to review the basics of our management methodology?

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OSHA "Fundamentals of a Workplace First - Aid Program" Jul 28, 2016: Over the years, one of the more vague sections of the Occupational Safety and Health Act was covered under Subpart K – Medical and First Aid (1910.151-1910.153) This required the employer to ensure ready availability of medical personnel for advice and consultation on matters of work health. This article gives an overview of how to address the situation and a specific link with answers.