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WHAT'S THE PROBLEM? John Hogan, Co-founder of HospitalityEducators.com shares some personal thoughts on dealing with the challenges of the 24/7 world of information overload.

The Solution Is™ Addresses the Challenge of How to deliver consistent service excellence in changing markets May 22, 2013: What's The Problem™?

How to deliver consistent service excellence in changing markets

10 occurrences that could ruin a guest’s stay Apr 16, 2013

Story Highlights

Although guests won’t complain about small annoyances, they are enough to ensure those guests don’t come back to your hotel.
Offer complimentary bottled water in guestrooms to avoid angry guests seeking it out.
One of the biggest turnoffs to guests is not having enough outlets to charge all their devices.

How would your staff rate you as their Manager (or Boss)? Compare your thoughts with these statistics from around the world Apr 11, 2013: Employers worldwide have received a mixed report card, with less than half of all survey respondents saying that their bosses have done a good job in preparing them for future success, according to the latest survey results from Kelly Services®

Protect Your Franchise Brand from Lawsuits Mar 26, 2013: Franchise business owners are responsible for following a multitude of government rules and regulations. In May 2012, a Massachusetts court issued a $3 million damages judgment to Coverall, a privately held janitorial services franchisor found to have misclassified its employees as franchisees. Misclassification of employees is one of many expensive human resources management risks that both franchisors and franchisees face.

Wi-Fi is the New Four-Letter Word for Hoteliers Feb 15, 2013: Open up any Hospitality or travel related publication these days, and most likely the first story you will see is about Wi-Fi - the subject has become as omnipresent as the requirement for the service itself - everyone, and I mean EVERYONE is talking about it!

50 Reasons People Should Buy from YOU Feb 9, 2013: It is a structured process that walks you through 5 key questions - which require 10 (ten!) answers to each, giving you an arsenal of 50 selling points. You can use these in your marketing materials, sales conversations, website copy, phone calls, emails, and anyplace else you need to PROVE to your buyers that buying from anyone else would be a HUGE mista

How to Write and Run A Professional Blog Dec 29, 2012

There seems a lot of disagreement if blogging is still effective in the days of micro-blogging sites like Twitter and age of social media like FaceBook. At Xotels we have been managing hotel blogs, and are achieving good results through a well thought out strategy. And this is the key for hotel internet marketing; you need a plan to get somewhere.

The Role Of Standards Dec 27, 2012: Focus On The Basics Of Success

the Energetic Guest Experience Dec 12, 2012: The Dilemma for Hotel Groups of the Energetic Guest Experience | By Peter McAlpine

Social and mobile impact on sales ‘overhyped’ Dec 10, 2012: The impact of social media and mobile on travel sales could be being overhyped, a forum run by Barclays heard this week.

A senior panel of industry bosses agreed that many firms were still trying to work out their strategies for what are widely seen as two important new channels.

A Very Good Time For That Sales Audit Nov 27, 2012

HOSPITALITYEDUCATORS.COM FACULTY MEMBER DAVID BRUDNEY HAS GENEROUSLY AGREED TO SHARE SOME OF HIS EARLIER COLUMNS THAT GENERATED READER FEEDBACK AND INTEREST