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Slip and fall accidents are often not witnessed and usually result in soft tissue - or "invisible" - injuries. Because of these characteristics, such incidents are prime candidates for fraud. Whether perpetrated by a "professional claimant" or by an employee seeking unwarranted Workers' Compensation benefits, insurance fraud is a serious and costly issue.

It's the Size of Your Idea, Not the Size of Your Budget Jan 5, 2021: People often create hotel operating budgets to spend the amount of money available or to capture the amount hoped for, rather than to accomplish the desired outcome or goal. This seminar will consider several ways to encourage hotel staff to think "inside and outside of the box" to improve both financial results and delivery of quality service.

A Glossary of Sustainability and Green Hotel Terms and Phrases Jan 5, 2021

A Glossary of Sustainability and Green Hotel Terms and Phrases

Five Legal Problems and How to Avoid Them Jan 4, 2021: Five Legal Problems and How to Avoid Them

Small businesses (including hotels) are often sitting ducks for money-hunters seeking awards or settlements. Some may be real, others bogus, but all are costly in terms of time, legal fees, and payouts (if the business loses or settles). Knowing the problem spots can help you devise strategies for avoiding trouble.

Here are the key problem areas and some ideas for staying out of trouble.

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands Feb 4, 2020: With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use. This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

Preventative Maintenance for Profitability Feb 2, 2020: Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

11 Minimum Guidelines for Going Green Mar 22, 2019: Below is a list of actions properties of any size should take to stake their claim as an eco-friendly establishment. Each step contains further tactics, including case studies, statistics, and additional resources. AH&LA members who have further questions may get one-on-one advice from our Green Guru.

Legally Speaking, By: Karen Morris Hotel and Motel Management Sep 9, 2017

Selecting a lawsuit to write about is akin to going on a safari. The message from both cases here is not new but seems to regularly trip up hospitality facilities: Always, always be alert to conditions at your hotel that can cause
injury, and do what's necessary to remove the danger.

Karen Morris is a lawyer, municipal judge and Distinguished Professor at Monroe Community College in Rochester, N.Y., where she teaches hospitality law. Contact her at judgekaren@aol.com.

Case Study: Technology Lowers Temperature Expense by almost 50% Feb 28, 2017: Case Study: Technology Lowers Temperature Expense by almost 50%

DO's and DON'Ts of Hotel Technology v4 Oct 5, 2016: Terence Ronson has been adding some amazing and practical tips on guest service and ideas for almost every department in hotels over the past several years and we @ HospitalityEducators.com are delighted to share his latest list of recommendations!

Engineering 101: What to do after Years of Deferred Maintenance Sep 26, 2016

After years of trying to do more with less, the economic outlook is not quite as grim, and fiscal indicators suggest a slow but steady recovery of our once stellar RevPAR and EBITDA indices. So with the future starting to look brighter, savvy hoteliers should consider revisiting some long overdue maintenance that has gone by the wayside, and by now is likely costing you more than it’s saving. In this vein, below are four tips designed help guide you when taking a second look at deferred maintenance projects.

Safety Meetings…Are They Really Neccesary? Sep 20, 2016: First and foremost these meetings address safety concerns that could affect the well being of your guests and your associates. In addition to being the right thing to do, the costs of allowing unsafe conditions to exist can put you out of business very quickly.