HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share. This video from a Starwood Director Service Culture for Starwood Hotels & Resorts EAME offers some fundamental insights.

The Importance Of Setting Goals – How To Get Them Out Of Your Head And On Paper Apr 21, 2014: When someone decides to create a company, one of the first orders of business is to develop a business plan.
A business plan is a road map, in writing, that serves as the foundation of the business and sets forth the goals and objectives that are projected to be achieved over a five-year period. If a company does a good job at creating and carrying out the plan, the business has a better chance in succeeding as compared to those that don’t.

What's The Problem™? How to deliver consistent service excellence in changing markets Apr 17, 2014

What's The Problem™?

How to deliver consistent service excellence in changing markets

The secrets of world class hospitality service

"A Baker's Dozen" of Strategies for Hospitality Training Managers & Directors Apr 16, 2014

What's the Problem?
Inadequate training can lead to disatisfied guests, high staff turnover, lower profitaiblity and lost market share. These 13 strategies show how to address training and learning.

Lessons in Leadership Apr 14, 2014: For this lessons in leadership, I looked to the East for a different perspective and different industry. While hospitality is not the same as manufacturing, there are parallels in certain people skills.

Hospitality Tip of the Week™

“Focus on Continuous Improvement”

"Improvement after improvement, that has been my guiding principle in my more than three decades of service with Toyota Motors and its affiliates."
Masao Nemoto, Former Managing Director, Toyota Motor Corporation ”

An Open Question to Hoteliers: Do you feel you CAN or CANNOT accomplish your goals? Apr 14, 2014: This short video answers the question: Do you feel you CAN or CANNOT accomplish your goals?

A Smile from HospitalityEducators.com - International Moment of Laughter Day Apr 14, 2014

The world of hospitality is supposed to be one of making people feel welcome, to enjoy themselves and to often celebrate life. We encourage you to take some time on April 14 or anytime with regularity and take that Moment to Enjoy each other, our guests and all we come in contact with. General Managers need to remember that happy and smiling staff positively affect fellow associates and guests, so share that smile and laugh!

Customer Service - a Training Video Apr 13, 2014

This short video clearly demonstrates some do's and dont's
of customer service, hospitality training and general management attention to the guest experience!

Insights for Business Owners from a Retail Perspective Apr 8, 2014: Don't Sweat The Small Things—Or, Well,

At Least These 4 Things

A Baker's Dozen Approach to Success in Today's Hospitality Operations Apr 7, 2014: Workshop Focus: Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Operations

This workshop highlights the problems facing individual departments within every hotel and offers specific solutions on how to link efforts between departments for a cohesive team approach.

The ultimate customer service story Apr 7, 2014: An inspiring customer service story about a room service associate at a Marriott Hotel

Dealing with the “Weakest Link on a Hospitality Team” Apr 7, 2014: Dealing with the “Weakest Link on a Hospitality Team”
WHAT'S THE PROBLEM™? Premiered on in Spring 2011 and addresses specific problems submitted by members and readers or identified from Hospitality associates' consulting. Problems are stated in industry terms and at least one potential solution discussed.