HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

Hospitality Tip of the Week: World's Simplest Management Secret Oct 15, 2017: It's impossible to manage "people"; it's only possible to manage individuals. And because individuals differ from one another, what works with one individual may not work with somebody else.

Professional Development - for the individual and the organization Oct 4, 2017: Professional Development for the Individual is personalized training and coaching to enhance hospitality industry competencies and build polish in the areas of presentations, public speaking, and project leadership.

Professional Development for the Organization includes evaluating the competency and skill set levels of various hospitality managers.

Legally Speaking, By: Karen Morris Hotel and Motel Management Sep 9, 2017

Selecting a lawsuit to write about is akin to going on a safari. The message from both cases here is not new but seems to regularly trip up hospitality facilities: Always, always be alert to conditions at your hotel that can cause
injury, and do what's necessary to remove the danger.

Karen Morris is a lawyer, municipal judge and Distinguished Professor at Monroe Community College in Rochester, N.Y., where she teaches hospitality law. Contact her at judgekaren@aol.com.

Preventative Maintenance for Profitability Sep 8, 2017: Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

It's the Size of Your Idea, Not the Size of Your Budget Sep 7, 2017: People often create hotel operating budgets to spend the amount of money available or to capture the amount hoped for, rather than to accomplish the desired outcome or goal. This seminar will consider several ways to encourage hotel staff to think "inside and outside of the box" to improve both financial results and delivery of quality service.

KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry! Sep 6, 2017

Over the last ten years, HospitalityEducators.com co-founder john Hogan has researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry. This Baker's Dozen introduces the first 13.

Baker's Dozen of REASONABLE CARE Strategies Mar 6, 2017

Hoteliers must remember the Lessons of Reasonable Care! REASONABLE CARE - The degree of care that a reasonably prudent person would use under like circumstances.

Sales Training Mar 2, 2017: Hotel and Hospitality Sales Training examines the preparedness of the sales team, as well as evaluating the processes used in the sales efforts of the hotel by the staff assigned to it.

The outcome usually includes recommendations for specific skill or competency enhancements for the team to reach the hotel desired goals.

2017 Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™ Mar 1, 2017: The Keys to Success™ are results-driven programs aimed at building competitive advantage.

Most of these programs can be offered as either a keynote address or an interactive workshop.

Checklist: Conducting a Hotel Site Inspection Feb 27, 2017: What to look for and smart questions to ask

What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool Feb 25, 2017: What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool

Analysis of 50 million verified travel reviews explores differences in what male and female travelers care about most at hotels

By Margaret Ady

What They Don't Teach You at Hotel School Feb 24, 2017

Experience vs. School
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting. This seminar transitions the academic message to the real world of running a profitable hospitality business.

Keys to Success Agenda and Learning Results