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Difficulties in the pub trade Feb 22, 2012: Guest Columnist Conor Kenny shares insights on business and financial challenges in this You Tube video on one of the world's most established segments of hospitality - the local pub. While you may not have a "pub" in the traditional sense of the word, there are many similarities to other services in hospitality. We felt our global readers would appreciate this unique perspective.

11 Lesson for creating that competitive edge Feb 20, 2012: Core competence requires communication and a strong commitment to “working across organizational boundaries.” ¹ Equally important is to include all levels of staff and functions. Once you understand your core competence, you can identify the competitive advantage desired for your organization. “Competitive strategy is about being different. It means deliberately choosing a different set of activities to deliver a unique mix of value.” ²

Tips for First-time Managers Feb 20, 2012: Leading other employees can be a significant adjustment for most. Just because someone is high performing in one position, does not mean that they will be high performing as a manager. There are many factors to take into account, especially if the new manager is to lead a group of his peers.

A Case Study in Careful Planning and Execution Feb 18, 2012

The PuLi Hotel & Spa Shanghai – 5 years in the making

Managed by Urban Resorts Concepts, The PuLi is a member of the prestigious Leading Hotels of the World. It claims to be proudly traditional, distinctly modern. Interesting description. It echoes Pertlink"s core value - "modern thoughts, traditional values". – a meeting of the minds, so to speak…

Do You Know What Your Hotel Guests Want? Feb 17, 2012: What do Hotel Guests want?

To service hotel guests best it’s great to know what they expect when they arrive at the hotel. Finding out what hotel guests want may seem obvious to many hoteliers and in many cases it can be as simple as asking the front desk personnel what guests ask them most. WHIP Professional Online Marketing for Hotels has found as they are working to help clients ways to increase their services and thus increase their bookings by asking guests what they think. A survey of a little over 2000 guest after their hotel stay to find out what they wanted while at the hotel. Following is a graph that shows the results per type of guest.

Steps to Better Workplace Communications Feb 16, 2012

How you communicate with your staff reveals the value and respect you place on them. It can encourage or demotivate them. It will have an impact on how well they become a team-player.

What's the Problem? Inadequate training Feb 15, 2012

Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share. This video from a Starwood Director Service Culture for Starwood Hotels & Resorts EAME offers some fundamental insights.