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Hospitality Training

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 HospitalityEducators.com has become the #1 independent website for hotel owners.

Recent articles

  Lessons in Leadership
Apr 14, 2014
   
For this lessons in leadership, I looked to the East for a different perspective and different industry.  While hospitality is not the same as manufacturing, there are parallels in certain people skills.

 Hospitality Tip of the Week™
“Focus on Continuous Improvement”
"Improvement after improvement, that has been my guiding principle in my more than three decades of service with Toyota Motors and its affiliates."                     
Masao Nemoto, Former Managing Director, Toyota Motor Corporation ” 
  An Open Question to Hoteliers: Do you feel you CAN or CANNOT accomplish your goals?
Apr 14, 2014
This short video answers the question: Do you feel you CAN or CANNOT accomplish your goals?

 
  A Smile from HospitalityEducators.com - International Moment of Laughter Day
Apr 14, 2014
The world of hospitality is supposed to be one of making people feel welcome, to enjoy themselves and to often celebrate life. We encourage you to take some time on April 14 or anytime with regularity and take that Moment to Enjoy each other, our guests and all we come in contact with. General Managers need to remember that happy and smiling staff positively affect fellow associates and guests, so share that smile and laugh!
  Customer Service - a Training Video
Apr 13, 2014
This short video clearly demonstrates some do's and dont's
of customer service, hospitality training and general management attention to the guest experience!
  Insights for Business Owners from a Retail Perspective
Apr 8, 2014

Don't Sweat The Small Things—Or, Well,

 At Least These 4 Things
  A Baker's Dozen Approach to Success in Today's Hospitality Operations
Apr 7, 2014
Workshop Focus:  Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Operations

This workshop highlights the problems facing individual departments within every hotel and offers specific solutions on how to link efforts between departments for a cohesive team approach.
  The ultimate customer service story
Apr 7, 2014
An inspiring customer service story about a room service associate at a Marriott Hotel
  Dealing with the “Weakest Link on a Hospitality Team”
Apr 7, 2014

Dealing with the “Weakest Link on a Hospitality Team”

WHAT'S THE PROBLEM™? Premiered on in Spring 2011 and addresses specific problems submitted by members and readers or identified from Hospitality associates' consulting.  Problems are stated in industry terms and at least one potential solution discussed. 
  Why Does Customer Service Suck? or Understanding the Differences in Customer Service and Customer Empathy
Apr 5, 2014
a video message on what customers may be really looking for today
  Service Excellence: Inspect What You Expect
Apr 4, 2014
If we truly want to serve in an exceptional manner, then we must regularly look at service from our customer's perspective. It can become quite easy to get so caught up in the day-to-day operation of our jobs, that we unintentionally overlook simple service errors. We, as service providers, can become very focused on giving service, and forget that it's all about how our customers receive that service.                                                                                           by HospitalityEducators.com Guest Columnist, Dr. Bryan Williams, DM
  Are your safety training programs "THE SAME OLD. SAME OLD?"
Apr 3, 2014
When was the last time you evaluated the training programs for your establishment? Many are mandated under OSHA and the content is fairly well established. But the manner in which you make the presentation is not part of the mandate. With the camera and audio-visual capabilities available for in-house presentations, you have the opportunity of scripting a presentation using members of staff in familiar surroundings and with the uniforms worn by your personnel. This offers the chance to add your special interpretation with multi-lingual format as dictated by the diversity of your employees. safety



  What's The Problem with hospitality training today? A question from HospitalityEducators.com
Apr 1, 2014
WHAT'S THE PROBLEMTM with hospitality training today?
 A question from HospitalityEducators.com

A look at four top attributes valued in today's job markets
 
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