HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

This column addresses the very core of all hotels. Without the proper planning and implementation of staffing and service, a hospitality business that interacts with guests 24 hours a day for 365 days a year has little chance for ongoing success.

11 Minimum Guidelines for Going Green Mar 22, 2019: Below is a list of actions properties of any size should take to stake their claim as an eco-friendly establishment. Each step contains further tactics, including case studies, statistics, and additional resources. AH&LA members who have further questions may get one-on-one advice from our Green Guru.

2019 Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™ Mar 21, 2019: The Keys to Success™ are results-driven programs aimed at building competitive advantage.

Most of these programs can be offered as either a keynote address or an interactive workshop.

How to Recognize Suspicious Slip-And-Fall Claims Mar 21, 2019

Slip and fall accidents are often not witnessed and usually result in soft tissue - or "invisible" - injuries. Because of these characteristics, such incidents are prime candidates for fraud. Whether perpetrated by a "professional claimant" or by an employee seeking unwarranted Workers' Compensation benefits, insurance fraud is a serious and costly issue.

Preventative Maintenance for Profitability Mar 20, 2019: Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool Mar 18, 2019: What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool

Analysis of 50 million verified travel reviews explores differences in what male and female travelers care about most at hotels

By Margaret Ady

A to Z Steps to Profits or How to Stop Your Hospitality Brands and Management from Stifling People and Strangling Profits Mar 17, 2019

A to Z Steps to Profits

How to Stop Your Hospitality Brands and Management from Stifling People and Strangling Profits
Workshop Focus: Hotel Profitability Ratios, Hotel Service, Hotel Operations

In a time of continuing uncertainty about global economies and government interventions, we all may feel a sense of frustration about things we cannot change. This program addresses 26 specific topics that we can successfully tackle in our every day hospitality businesses.

Keys to Success Agenda Points and Learning Results

An A to Z Guide to Keeping Talent and Boosting Profits in Hotels and Hospitality Businesses

Is your service and training exceptional, good enough or failing? by John J. Hogan Mar 16, 2019

Is your service and training exceptional, good enough or failing? This short clip featuring a global restaurant brand provides insights on the proper answer.

It's the Size of Your Idea, Not the Size of Your Budget Mar 15, 2019: People often create hotel operating budgets to spend the amount of money available or to capture the amount hoped for, rather than to accomplish the desired outcome or goal. This seminar will consider several ways to encourage hotel staff to think "inside and outside of the box" to improve both financial results and delivery of quality service.

KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry! Mar 1, 2019

Over the last ten years, HospitalityEducators.com co-founder john Hogan has researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry. This Baker's Dozen introduces the first 13.

Hospitality Tip of the Week: Simple gratitude on all we have to be grateful for Feb 17, 2019: I encourage you to take less than 10 minutes to step back and enjoy this video message
I shared this with many of my LinkedIn groups
and the response was positive from around the world!

The Art of Selling the Right Room at the Right Price Feb 16, 2019: Revenue Management or Yield Management will help in improving the overall profitability of room sales. The art here lies in not relying on guesswork but having an actionable strategy after gathering enough information and knowledge, using it to anticipate occupancy and market demand and determining how it affects hotel revenue.

The art of selling the right room at the right price or in other words Revenue Management or Yield Management will help in improving the overall profitability of room sales