To service hotel guests best it’s great to know what they expect when they arrive at the hotel. Finding out what hotel guests want may seem obvious to many hoteliers and in many cases it can be as simple as asking the front desk personnel what guests ask them most. WHIP Professional Online Marketing for Hotels has found as they are working to help clients ways to increase their services and thus increase their bookings by asking guests what they think. A survey of a little over 2000 guest after their hotel stay to find out what they wanted while at the hotel. Following is a graph that shows the results per type of guest.
Backyard selling continues to be the best approach for hotels. This text presents basic techniques and strategies that still get great results. I personally give each new Ayres sales person a copy, and insist they read every page. The smart ones read it more than once, and refer to it regularly. I highly recommend this book for training hotel sales people. There is no better. Jim Roos, President, Ayres Hotels -
