Master the Art of Hotel Do's and Don'ts with help from "Hotel Fixer' Anthony Melchiorri, who joins Kristen to help travelers avoid the heartbreak hotel experience.
As many people regularly join the industry from other fields, we have provided some additional terminology and identified some of the more frequently used terms. There are many terms, abbreviations, phrases, and slang words used in the hospitality industry that are not universally understood. Some of those phrases are used mainly in sales, while others are primarily operational in nature. This Glossary focuses on the Marketing and Sales areas of the hotel.