Customers might get angry for a variety of reasons, some justified, some not. Whether they confront you face-to-face, over the phone or in Live Chat, you are likely to encounter frustration, aggressiveness, irritation and very little patience. Handling such customers is one of the most difficult, stressful and challenging parts of the customer service job.
While unhappy customers tend to spread their negative experiences through word-of-mouth, online customer reviews and comments in social media channels, it can really hurt your brand’s reputation and even lead to revenue loss. On the other hand, the right response to a customer complaint can actually turn those unsatisfied customers into your loyal fans.
Check our Infographic with 10 simple tips on how to handle angry and rude customers effectively and 10 great quotes to remember when dealing with them. Have something to add? Feel free to share your thoughts in the comments.
A business plan is a road map, in writing, that serves as the foundation of the business and sets forth the goals and objectives that are projected to be achieved over a five-year period. If a company does a good job at creating and carrying out the plan, the business has a better chance in succeeding as compared to those that don’t.
The SBA and Agility Recovery recently hosted a free webinar giving tips on how to prepare for Hurricane season. But it doesn’t matter if you’re in the Gulf Coast or the Upper Midwest—all kinds of risks exist, and small businesses are particularly vulnerable.
Hospitality Tip of the Week™: Focus on Success “ Motivate them, train them, care about them and make winners out of them....
we know that if we treat our employees correctly, they'll treat the customers right.
And if customers are treated right, they'll come back.” Bill Marriott, Jr.