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2017 Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™ Mar 1, 2017: The Keys to Success™ are results-driven programs aimed at building competitive advantage.

Most of these programs can be offered as either a keynote address or an interactive workshop.

What They Don't Teach You at Hotel School Feb 24, 2017

Experience vs. School
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting. This seminar transitions the academic message to the real world of running a profitable hospitality business.

Keys to Success Agenda and Learning Results

High Touch versus High Tech
The Differences Between Hospitality Sales and Marketing
The Art of Being a Good Host
The Distinctions in Running a Hotel and Entrepreneurship

KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry! Feb 23, 2017

Over the last ten years, HospitalityEducators.com co-founder john Hogan has researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry. This Baker's Dozen introduces the first 13.

Attitude Makes All The Difference - A Zig Ziglar Training Message Jan 30, 2017: What's the Problem?
A person's attitude often is the main difference between success and failure.

The Problem may be one that is caused by the individual, the supervisor or manager, the organizational cutlture or some additional external factor. In this video, perspectives are examined and there are lessons for all of us, especially in the hospitality field that faces the stress of the "always open", 24/7 reality.

Putting a Price on Customer Loyalty Dec 28, 2016: Marco Bertini, assistant professor at London Business School, outlines how to price goods so customers will buy them—and stay an advocate for your brand.

Hospitality Tip of the Week: World's Simplest Management Secret Dec 11, 2016: It's impossible to manage "people"; it's only possible to manage individuals. And because individuals differ from one another, what works with one individual may not work with somebody else.

Tip of the Week: How to Become Well Connected Dec 7, 2016: Here are 11 ways you can network more effectively and easily at any conference or convention.

Hospitality Tip of the Week: The 2 Words That Will Change Your Life Forever... Dec 4, 2016: This worth reading AND thinking about a bit..................... It made realize I need to reactivate a workshop I have on the topic

The Importance Of Setting Goals – How To Get Them Out Of Your Head And On Paper Dec 3, 2016: When someone decides to create a company, one of the first orders of business is to develop a business plan.
A business plan is a road map, in writing, that serves as the foundation of the business and sets forth the goals and objectives that are projected to be achieved over a five-year period. If a company does a good job at creating and carrying out the plan, the business has a better chance in succeeding as compared to those that don’t.

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner Nov 23, 2016

Russell Rules- Teams Win

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner

Workshop Focus:
Hotel Profitability Ratios, Hotel Guest Services, Hotel Operations

This is not a workshop on sports, but on how the individual can move the entire hospitality organization to long term success with innovation, leadership and strategic goals.

Bill Russell of the Boston Celtics defined the passion for winning through teamwork and focus. This session shares his eleven rules for success.

Keys to Success Agenda and Learning Results

The Value of the Sixth Man in Hospitality and any Business
Discipline, Delegation, and Decision Making in Hospitality
The Celtic Mystique or Making Celtic Pride Work for You

Delivering Hospitality with Management by Objectives : Hotel Common Sense Nov 15, 2016: What's the Problem™? looks at Organizations or Managers who do not care or do not know how to plan effectively to motivate the entire team. Specific solutions from Peter Drucker are discussed.

"A Bakers Dozen" of Strategies for Effective Team Work Nov 1, 2016

With staff that often has to share projects in today's downsized hotel management teams, it is especially important to have to have some agreed upon guidelines in order for these projects to be successful. These projects can range from safety committees to preparing for a major upcoming event to dealing with a crisis. These 13 ideas are all important considerations for effective teams: