HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

This feature shares specific problems submitted by members and readers or identified from HospitalityEducators.com associates' consulting. The problem will be stated in industry terms and there will be at least one potential solution discussed.

WHAT'S THE PROBLEM™? will be open to visitors and members.

More detailed options and responses will be in the MEMBERS ONLY section titled

"The Solution Is™"

These areas will include input from a wide range of hospitality professionals from all portions of the industry. If you would like to participate, please contact John.Hogan@hospitalityeducators.com

Recent articles

Shattering Shower Doors May 15, 2013: The reports on social media sites, like Twitter, have pictures attached to them with glass covering bathroom floors. Captions read: “Shower doors do explode.” “What a way to be woken up.” Some of them show chilling images of bloody footprints where the unsuspecting victim had only one way to escape.

5 Reasons People Fail (& What to Do Instead) May 14, 2013

Why do some people achieve their goals while others fail? Writer Geoffrey James believes it's because successful people manage to overcome five barriers that, in many cases, guarantee failure.

Here are those barriers and how to overcome them:

Inc.com - The Daily Resource for Entrepreneurs

Leadership Styles Choosing the Right Style for the Situation May 2, 2013: From Mahatma Gandhi and Winston Churchill to Martin Luther King and Steve Jobs, there can seem to be as many ways to lead people as there are leaders. Fortunately, businesspeople and psychologists have developed useful, simple ways to describe the main styles of leadership. By understanding these styles and their impact, you can develop your own approach to leadership and become a more effective leader.

10 occurrences that could ruin a guest’s stay Apr 16, 2013

Story Highlights

Although guests won’t complain about small annoyances, they are enough to ensure those guests don’t come back to your hotel.
Offer complimentary bottled water in guestrooms to avoid angry guests seeking it out.
One of the biggest turnoffs to guests is not having enough outlets to charge all their devices.

How would your staff rate you as their Manager (or Boss)? Compare your thoughts with these statistics from around the world Apr 11, 2013: Employers worldwide have received a mixed report card, with less than half of all survey respondents saying that their bosses have done a good job in preparing them for future success, according to the latest survey results from Kelly Services®

Protect Your Franchise Brand from Lawsuits Mar 26, 2013: Franchise business owners are responsible for following a multitude of government rules and regulations. In May 2012, a Massachusetts court issued a $3 million damages judgment to Coverall, a privately held janitorial services franchisor found to have misclassified its employees as franchisees. Misclassification of employees is one of many expensive human resources management risks that both franchisors and franchisees face.

The Simple Truths of Service Mar 22, 2013

What's the Problem™?

Associates who do not care or do not know how to deliver inspired service.

This short video tackles the very real problem facing many hospitality associates and businesses today. Providing "inspired service" that makes a difference can happen every day IF approached the right way.

Enjoy the message and learn ways for you to find ways to deliver that spirit of service at your hotel restaurant.

Wi-Fi is the New Four-Letter Word for Hoteliers Feb 15, 2013: Open up any Hospitality or travel related publication these days, and most likely the first story you will see is about Wi-Fi - the subject has become as omnipresent as the requirement for the service itself - everyone, and I mean EVERYONE is talking about it!