Most of these programs can be offered as either a keynote address or an interactive workshop.
Small businesses (including hotels) are often sitting ducks for money-hunters seeking awards or settlements. Some may be real, others bogus, but all are costly in terms of time, legal fees, and payouts (if the business loses or settles). Knowing the problem spots can help you devise strategies for avoiding trouble.
Here are the key problem areas and some ideas for staying out of trouble.