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The Solution Is™
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HospitalityEducators.com Announces the Launch of “Questions I Wish You Would Ask”
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Hospitality Conversations™
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Guest Columnists
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Tip of the Week
Fresh Air-New Ideas™ Newsletters
Fresh Air- New Ideas Fall 2011
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Focus on Marketing
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Focus on Operations and Profitability
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Focus on Professional Development
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Hospitality Tip of the Week™: Hotel Common Sense Philosophy #14
Hospitality Tip of the Week™: The Value of Service
Hospitality Tip of the Week™: Understanding The Role of Talent Development
Hospitality Tip of the Week™: Focus on Success
Hospitality Tip of the Week: Focus on Mutual Respect
Hospitality Tip of the Week: Focus on Common Sense
Hospitality Tip of the Week
Hospitality Tip of the Week: Focus on the Significance of Time
Hospitality Tip of the Week: Focus on What is Important
Hospitality Tip of the Week™: Focus on Identity
Hospitality Tip of the Week™: Focus on Planning AND Implementation
Hospitality Tip of the Week™: Focus on Aligning Daily Activity with Long-Term Vision and Strategy
Hospitality Tip of the Week™: Focus on Planning AND Action
Hospitality Tip of the Week™: Focus on Thinking
Hospitality Tip of the Week™: Focus on Training
Hospitality Tip of the Week™: Focus on PASSION
Hospitality Tip of the Week™: Focus on Thinking
Hospitality Tip of the Week: Focus on Teamwork
Hospitality Tip of the Week™: Focus on Confidence Building
Hospitality Tip of the Week™: Focus on Collaboration
Hospitality Tip of the Week™: Focus on Performance
Hospitality Tip of the Week™: Focus on Matching Needs and Wants
Hospitality Tip of the Week™: Focus on Values in Sales
Hospitality Tip of the Week™: Focus on Senior Management Involvement
Hospitality Tip of the Week™: Focus on Understanding Why People Buy
Hospitality Tip of the Week™: Focus on Effectiveness, not Actions Alone
Hospitality Tip of the Week™: Lessons Learned from Steve Jobs (1955-2011)
Hospitality Tip of the Week™: Focus on Listening, not Talking
Hospitality Tip of the Week™: Focus on Decisions
Hospitality Tip of the Week™: Focus on the Need to Keep Learning
Hospitality Tip of the Week™: Focus on Direction
Hospitality Tip of the Week®: Listening.
When Franchisees Innovate: How To Use the "Big Mac" Provision Correctly
Member Benefits
Who Should Join
Hotel Safety & Security
" Credit Card Hackers Visit Hotels All Too Often" - New York Times Story
Manager on Duty (MOD) Report BASIC SAMPLE REPORT
A Baker’s Dozen of Holiday & Year End Safety & Security Suggestions
A WATER TEMPERATURE CAUTION!
Workplace Violence Inspection Checklist
RESPONSE ! RESPONSE! RESPONSE! The critical need for response capability
Suggested Sample Security Officer Duties and Requirements
Building A Case For An Off-The-Job Safety Program
ENFORCING THE ADA in Lodging
Review Your Crib Maintenance and Inspection Program
Dealing with Sprinkler Problems
An OSHA Question : When Is A Door An Exit?
Peace of Mind and Back to Basics Safety
The safety and security of a destination influences travelers
Protecting Your Employees from Workplace Injury
Baker's Dozen of REASONABLE CARE Strategies
The Safety Act - Understanding Homeland Security Resources
What color is your hotel? | By Terence Ronson
Emergency and Evacuation Plans : Why We Need Them!
Hotels Must Replace All Cribs on U.S. Safety Rules
Safety Implications of Greening
Security Systems: An Overview on CCTV Upgrades
Hotel Security and Safety: Considerations of a CCTV System
The Impact of Terrorism and Economic Shocks on U.S. Hotels
Loss Prevention & Risk Management
Security Threats - the Hospitality Industry is on the Front Line
Undercover Investigation on Hotel Keys
Hotel Security and Safety
Hotel Safety and Security: Major TV Report
Updates on Fire Safety in Hotels - The Responsibilities and Challenges
HospitalityLawyer.com -Beverage Newsletter
US Hotel Security Procedures- How do you measure?
Hospitality Experts detail 5 Point Hotel Defense Plan for Security
Keep Thieves Out Of Your Enterprise
Eye on Awareness—Hotel Security and Anti-terrorism Training™
FBI tips for hotels. How to spot terrorists and what to do.
When Disaster Strikes - Are You Ready?
Safety Topics Hospitality - Restaurant Risks
102 Hospitality (Hotel) Safety Resources
How to avoid liability for inadequate hotel security
Founding Associates
Founding Associates
Bonus #1 Free Autographed Book with Membership
Client Feedback
Hospitality Students
Muses of a Trainee
Professional Development
Five Considerations in Hiring a Hospitality Consultant:
A personal perspective: Are you happy ????
Time Wasters in Business #1-12
Secret Business Time Wasters # 46-60
Secret Time Wasters #61-82
Avoiding Time Wasters #31-45
Ways to Prepare for Entrepreneurship #1-20
Ways to Prepare for Entrepreneurship #21-40
Ways to Prepare for Entrepreneurship #41-60
Preparing to be an Entrepreneur #61-90
Preparing to be an Entrepreneur #91-118
Learning from The Greatest Business Leaders of the Twentieth Century
2011 is the critical time to invest in Your Talent and Your Team
Goal Setting is the essential component of Growing Your Career Up - (part 2 of 2)
The Impact of the First 100 Days
"Fresh Air and New Ideas - "Change is a process, not an event"
Sales Blitzes: A Look At the Benefits of Team Efforts
Reflections: Mentors and Friends
Conference Calls can be very effective, if ...
Professional Key Learnings of 2010
Secrets of Building Great Organizations
Principles of Success: Fine tuning Your Hospitality Business Strategies for A Measurable Competitive Advantage Part 1
A Sales Self-evaluation test for General Managers
Principle of Success: Fine tuning Your Hospitality Business Strategies for A Measurable Competitive Advantage Part 2
5 Reasons Using A Qualified Consultant Could Make a Huge Difference in Your Hospitality Business
Welcoming and Embracing Change Includes a Shift in Mind-Set
A Hospitality Conversation™ on Certification: What's in a Name but Letters? - The Value of CMHS
Join Now Bonus #3 One-on-One Q & Answers with Co-Founder
Attention Hospitality Students and Graduates : A Career for You in Events Management?
Getting the Most out of your hotel franchise investment (Part 3 of 3)
"The Innovator's DNA": A recipe for Hospitality Management and Marketing?
Values of Importance- Insights from THE MANAGER'S TOOLKIT by Dr. Marc CLark
Cashing In on a Good Thing - Understanding how GREEN benefits everyone
Forms & Checklists
Fundamentals of a Pre-Screening Phone Interview Questionnaire
Poor Hotel Service Apology Letter
Compliment on Employee Performance Letter
Restaurant Opening and Closing Duties
Sales Inquiry Letter
Reservation Mix-up at Check-in Letter
VIP Welcome Letter
This Month in History
Origins of Famous Brand and Company Names
Hotel Day Manager on Duty Report
Guest Room Deep Cleaning Task Checklist
Guest Room Discrepancy Report
Hotel Public Areas Inspection Checklist
Hotel Room Status and Attendant Daily Report
Lost and Found Articles
SAMPLE Pet Policy and Agreement Form
Human Resources - Associate Exit Survey
List of holidays by country
Toss Out Useless Paperwork in Hospitality Businesses
Management by Objective : one-page sample
Secret Time Wasters in Business #13-30
Public Area Cleaning Checklist
SAMPLE Guest Room Amenities and Standards Checklist
How Well Do You Manage Your Time?
The Value of a Solid Risk and Crisis Management Plan ; Don't Be Left in the Dark !
Ten Tips On Presentations and Sales Calls| Observations from HospitalityEducators.com
Measuring the ROI of Training
Bodily Injury Letter
How to Get New Employees On Board
50 Questions to Help You Improve – A Self Assessment Tool
Hospitality Training
World Class Service 101: Know the difference between meeting and exceeding expectations
Building Trust - part of the Hospitality Supervisor Training series
Delegation Skills - part of the Hospitality Supervisor Training series.
Understanding Your Leadership Style - part of the Hospitality Supervisor Training series
Mission and Vision Statements - part of the Hospitality Supervisor Training series
Building Effective Teams - part of the Hospitality Supervisor Training series
Communicating with Guests who are Deaf or Hard of Hearing in Hotels
Pride and Credo - A Powerpoint Presentation - part of the Hospitality Supervisor Training Series
45 Lessons in Life
PREPARING FOR TRAINING
Strategies to Motivate Your Employees #71-82
Understanding and Living Values
Welcome Justin G. Lewis as Guest Columnist
Strategies to Motivate Your Employees #11-20
Strategies to Motivate Your Employees #41-50
Strategies to Motivate Your Employees #51-60
E-mail Etiquette – An Overview
Training Games and Icebreakers #1-5
Training Games and Icebreakers #6 -10
Green Suites’ Top Ten Ways for Hotels to Celebrate Earth Day Everyday
ADA Business Brief - Service Animals
Ice Breakers and other Warm-ups
Training games and Ice Breakers #21-25 of 40
Ice Breakers and other Warm-ups #26-30 of 40
Warn up activities, Ice Breakers and training games #31-35 of 40
Ice Breakers and other Warm-ups #16-20 of 40
Training games, Ice Breakers and other Warm-ups #36-40 of 40 AND a Bonus
Tips for Conducting Successful Group Discussion
5 Stars vs. 4 Stars: What’s the difference?
Hospitality Conversations™ : Examining the Learning Options Available in the Hospitality Field.
Approaching Success Can Come from more than One Direction
Are your safety training programs "THE SAME OLD. SAME OLD?"
A Smile from HospitalityEducators.com - International Moment of Laughter Day
Service Excellence: Inspect What You Expect
Javier Tomé joins HOSPITALITYEDUCATORS.com as Guest Columnist
Only BIG WOW's...no bow-wow's Service at it's best!
Why Does Customer Service Suck? or Understanding the Differences in Customer Service and Customer Empathy
What we have here is a FAILURE to COMMUNICATE!
Customer Service - a Training Video
Lessons From the Field - Communications 101
The ultimate customer service story
Is your service and training exceptional, good enough or failing?
Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition!
Choices - A Power Point Presentation on Management and Leadership Styles
Understanding ESL
Workplace violence prevention
Communications 101 – How to effectively use the telephone
The Mission of HospitalityEducators.com: To be Your Resource of Choice
Founding Associate Dr. Marc Clark SmartBizzOnline.com 2nd Quarter 2011 Newsletter
Life can be full of (pleasant) surprises - When things go RIGHT in Hospitality
Invictus - the poem that motivated a nation can inspire your hospitality business!
A Teachable Moment
Hotel staff must be "empowered" to solve problems
PowerPoint Presentations That Get Results
"A Bakers Dozen" of Strategies for Effective Team Work
Employee food safety training made easy
Answers and Practical Solutions from Readers on The Value of Hoteliers Helping Hoteliers
SERVICE CODE The commitment to hospitality
Bill Gates on Issues facing hotels and hospitality
December Loss Prevention & Risk Management Newsletter: Preventing Hotel Housekeeper Injuries
"If You See Something, Say Something™" Campaign
5 Ways to Help Your Team Perform Better
What is Your Staff’s Cross-Cultural IQ?
The ROOMS CHRONICLE : Paying it Forward Means Everyone Wins
Restaurants add multicultural training as minority populations grow
Five Clever Ways to Get the Dirt on Your Hotel
Hotel Marketing & Sales
10 Hotel Sales Mistakes to Avoid in Today’s Competitive Marketplace
“A Bakers Dozen” of Strategies for Hotel Sales & Marketing Professionals
Effective Sales Management: Short and Long-term Planning, Forecasting, and Expense Budgeting Part 1 of 2
Four Steps to Setting Accountability: Building Revenues
Fundamentals of Sales Planning : Part 1 of 2
U.S. Travel Association 2010 Travel Forecasts
How Do You Make The Decision If You Need A Person Dedicated To Selling The Services Of Your Hotel?
LESSONS FROM THE FIELD - Identifying Your Customers
CAN WE AFFORD NOT TO INVEST IN BUSINESS TRAVEL?
Harness the Power of the Millennial Generation
Principles of Profitability: Points to Ponder
Expanding Your Markets - Building A Diverse Customer Base
November, 2010 Bizarre and Unique Holidays
Travel Industry Definitions
10 Things Your B&B Won't Tell You
Public relations professionals provide positive return on investment
10 Hotel Sales Action Steps to Succeed in Today’s Competitive Marketplace
A Glossary of Hospitality Industry Terms to Know : Marketing and Sales Emphasis
Understanding the Value and Power of Breakfast Part 1 of 2
Understanding the differences between Marketing and Sales
Hospitality Conversations : Using Business Networks Productively Or Recovering Lost Customers After a Renovation
Hotel Best Practices for Managing Room Blocks
Convention Industry Terms and Phrases
Recognizing the Value of the “Small Meetings” Markets
Recognizing there is Not Only One Approach in Building Revenues
Chaos in the Lodging Ratings World and Defining "Boutique" - A Solution?
September, 2010 Bizarre and Unique Holidays
Top ten meeting and incentive tips and trends for hoteliers
What We’ve Learned from 40 Years of Meetings
3 Changes We Will See In Hotel Marketing In 2011
Understanding "Boutique Hotels" - A series by Harry Nobles #1 What Is A Boutique Hotel?
Have Boutique Hotels Gone Too Far? Understanding "Boutique Hotels" #2 a series by Harry Nobles
Understanding "Boutique Hotels" #3 Our Favorite Hotel? A series by Harry Nobles
Understanding Boutique Hotels #5 Defining "Boutique" - A Solution? A series by Harry Nobles
America's Best Public Bathrooms
October, 2010 Bizarre and Unique Holidays
3 Hotel Internet Marketing Tactics From Outside the Box
The Cost of Hotel Marketing
Hotel Sales Training That Excites, but Changes Little
December, 2010 Bizarre and Unique Holidays
Insights on Interacting with Busy Executives - Ideas on Public Relations
Understanding "Boutique Hotels" #4 . Is 'Mega Boutique Hotel' an Oxymoron? A series by Harry Nobles
The Case for Face-to-Face Business Meetings
Time For Hoteliers To Sharpen The Saw - A Common-Sense Approach to Renewal
A “High Touch” Lesson for Hospitality Managers - Understanding Body Language
Business Travel Shows Positive Trends for 2011
The 10 MOST INSANE HOTEL PACKAGES EVER
Meeting Trends for Hoteliers in 2011 | MPI’s Latest Research Reveals Industry Trends
Meeting Planners Optimism is Rising for 2011
Understanding the AAA/CAA Diamond Rating System
January, 2012 Unique Holidays
February Unique Holidays
March Unique Holidays
3rd Quarter July-September , 2011 Unique Holidays
4th Quarter October- December , 2011 Unique Holidays
Major 2011 Holidays Calendar in USA
Religious, themed, and regional holidays
Extended Stay Properties and Corporate Lodging and Apartment Accommodations Are Changing the Market
Sales Action Steps #1-12 A Fresh Air- New Ideas Perspective
Hotel Packaging Can Add Significant Revenues and Create Loyal Customers
Independent poll of UK hoteliers indicate changes in attitudes in marketing and the competitive situation
Electronic Marketing...The Great Hotel Equalizer ...And You Can Do It Without Going Broke
Opportunities and Challenges in Use of Social Media
It Takes Attitude, More Than An Economic Turnaround, For Hotels To Recover From The Recession - By Neil Salerno, CHME, CHA
HospitalityEducators.com: Real and Practical Action Sales Action Steps #13-28
Hotel Revenue Management is Now More Important than Ever !
HOTEL MARKETING: Frequently Asked Questions for Government Travelers
Top Tips for International Meetings
How to define a hotel USP
High Touch in dealing with Guests Produces Results
Hotel Common Sense : Five Common Sense Steps to Stronger Public Relations
A Professional and Personal Tribute to Neil Salerno, CHME CHA
A quick way to generate repeat business to your hotel
The Problem With Marketing
“Break-It” Hotel Marketing…A Mental Exercise
The Competition to Cater for Women Business Travellers
Hoteliers, How Are FaceBook & Twitter Working For Ya?
12 Tips for Increasing Your Ranking on TripAdvisor
How to Optimize Your TripAdvisor Listing
The Importance of Interior and Exterior Photography
Act as if you are number two
Hotel Common Sense - Maximizing Effectiveness at Trade Shows Increasing Traffic at your Hospitality Trade Show Booth
Understanding Your Customers: Segmentation trends and Group vs. transient
Adding Value Has Nothing to Do with Price!
2012 Meetings Market Trends Survey
How do you share Your Value Proposition?.
Customers Rule As Never Before, and Smart Operators Are Really Paying Attention
Likeability: how to double your sales!
Putting Customers at the Center of Your Business - Marketing Hotels and Hospitality
Hotel Marketing: ‘A Bakers Dozen’ of Observations for Cooperative Efforts for Successful Convention & Visitors’ Bureaus
Hotel Marketing : Partnerships Expand Green Meeting Options
Hotel Marketing: Are you part of the social conversation?
Marketing Hotels and Hospitality: Business Secrets from a Successful Hotelier
The 4 step formula for using Social Media Marketing for your business...
US Government Per Diems - 2012
Factors Influencing Lodging Rates for Government Travelers
Using The Internet To Promote, Not Just Present, Your Hotel
Social Media For Hotels – What Helps, What Doesn't
Hoteliers...What is Your eMarketing Proficiency?
Hoteliers and OTA's, Partners or Opponents?
"Growing Tension Between Hoteliers and OTA's"...NONSENSE! An Alternative Viewpoint
What is Your Hotel's Online Market Share?
Mastering The Art of Online Sales Through Hotel Website Content
Weighing-in On Hotel's Use of The TripAdvisor Tools
How & Why People Choose Hotels Online
Storytelling in Hospitality Sales and Training - Different Perspectives on Hospitality Sales and Training
A Quiz on Effective Hospitality Marketing: Using Complementary Tools
U.S. Travel, on the Power of Face to Face
Operations Planner and Promotional Calendar
Hotel Selling's 'S' Factors
Lessons from the Field
Hospitality Research Examines Daily Deals and Sustainability Issues
A Global Study of Internet-Enabled Flash Sales and Private Sales
4 Rules of Successful Negotiation
A Simple and Often Overlooked Way to Increase Business.
How To Find The Hotel Social Media Superfans in 3 easy steps
Targeting Ancillary Revenue Growth in a Feasible Way
Keys to Success - A Fresh Look at the 4 Ps of Marketing
Convention and Visitors’ Bureau (CVB) Travel Trade Sales Definitions
Collaborative selling key as demand returns
How to Get Your Hospitality Business Involved in a Charity
What Guests Want - USA Hotels Amenities Survey
How to Work a Room and Make Lasting Connections
Survey Shows ‘Inside’ Story about Hotels - Frequent Travelers Share their Preferences and Frustrations
Legal
Common ADA Problems at Newly Constructed Lodging Facilities
ADA Checklist for New Lodging Facilities
Negligent Hiring, Retention and Supervision: What is the Employer’s Duty of Reasonable Care?
Case study of Punitive Damages Affiliated with Hotel Management Agreements #3 of 3 : 2660 Woodley Road Joint Venture v. ITT Sheraton Corporation
Case study of Punitive Damages Affiliated with Hotel Management Agreement #2 of 3 : Pacific Landmark Hotel, Ltd. v. Marriott Hotels, Inc.
Mike Henning's Family Business News and Insights , July 2010
Hospitality Conversations™ - HOW TO SELL YOUR HOTEL in a sluggish economy.
MIKE HENNING’S FAMILY BUSINESS NEWS & INSIGHTS August, 2010
Tax Deductions for Your Green Hotel
Case study of Punitive Damages Affiliated with Hotel Management Agreements #1 of 3 Wooley vs. Embassy Suites
DISCLAIMER FOR IN ROOM SAFE
HOTEL OWNERS - A checklist on How to Recruit the Right Operator
Top Ten Questions for Audit Committees
Hotel Management Agreements: Exculpation Clauses for Protecting the Owner's Assets
5 Key Elements for Good Hotel Management Agreement Budget Provisions
How to Handle an ADA Lawsuit and How Not to Do It - By Jim Butler, Author of Www.HotelLawBlog.com
Be aware of and work with the Law; do not be afraid of it
From HospitalityLawyer.com: Web Sites to Assist in Anti-Terrorism Planning
Choosing the "right" Hotel Brand and Operator - HMA PRO™ Checklist from Jim Butler
Legal Updates on Condo Hotel Structure
New ADA regulations take effect in March 2012
New Requirements For Claiming Tip Credit in USA
US Department of Labor "Takes on Small Biz" in Hospitality| Contractor v. Employee
ADA Defense Lawyer: How to quickly lose business. (no ADA-compliant reservation system)
2011 Global Congress on Legal, Safety & Security Solutions in Travel
Captive Insurance for Hotel Owners
More on Understanding the Potential of Captive Insurance Companies
Hotels, Real Estate, EB-5 Immigrant Investor Visas
Global Congress on Travel Features Best Practices for Lodging Operators
ADA Webinar Focuses on Minimizing Impact on Operations, Litigation
Meet the New ADA ; What you need to know about how new rules could affect meetings.
ADA Regulations Update - Recreational Facilities
What may be The biggest threat to the brand capital of your hospitality business?
A Caution to Hospitality Industry Employers on Tip Violations
Say Goodbye To "Grandfathering" Under The ADA
Loss Prevention & Risk Management Newsletter
American Hotel & Lodging Association Quizzes Hoteliers on Upcoming ADA Changes
Hotel Developers: Why a "regional center" may be the key to financing your next hotel development or expansion. And what you need to know . . .
Labor and Employment Alert: New Law Requires Employers to Post Employee Rights Notice by November 14, 2011
Waiter, there's a dog in my soup ... Limited liability issues and ADA
Labor Law Update: Controversial Union Rights Notice Now Available From Labor Board -- Employers Should Not Rush To Post
Legally Speaking, By: Karen Morris Hotel and Motel Management
How to Market Alcohol Beverages Legally Using Social Media
Loss Prevention & Risk Management Newsletter
The need to understand and work with the law continues to grow in hospitality – Today and in the Future
January Operator Newsletter: Best Practices and Preventing Housekeeper Injuries
Sexual Harassment: What Employees Need to Know
ADA tips from AH&LA
7 Legal Steps You Will Need to Complete to Build Your New Restaurant
RESTAURANTS TIP CREDIT APPEAL REJECTED BY US SUPREME COURT
ADA Defense and Compliance Lawyer Advisory: DOJ clarifies March 15, 2012 mandatory pool lift requirement!
HospitalityLawyer.com - Hotel & Restaurant Loss Prevention and Risk Management Newsletter February 2012
HospitalityLawyer.com - Beverage Newsletter
OSHA Compliance For Restaurants
UNITE-HERE Ups The Ante Against Hotels
Hotels Handle Pool Lift Regulations
10 things to consider about negotiating a new hotel management agreement more successful.
California Supreme Court finally gives employers some good news in Brinker Restaurant Corporation v. Superior Court
EB-5 ALERT: California's new TEA approach will discourage EB-5 investment in California
Can You Refuse To Hire A Felon?
Frequently Asked Questions By International Investors in US Properties
Warning: Understand the law relating to Fair Labor Standards Act's minimum wage provisions
Human Resources
Seven Sure-Fire Ways to Keep Talented Part-Timers
Performance-Based Interviews
A Baker's Dozen of Fundamentals for Retaining Quality Staff
OSHA RULES EMPLOYER PAYS FOR PERSONAL PROTECTIVE EQUIPMENT
OSHA "Fundamentals of a Workplace First - Aid Program"
Tips for Structuring Your Property’s Diversity Program
Eight Gifts (of Value) You Can Give Away, Which Will Not Cost You a Cent
Training and Development – A self-analysis
A Sampling of Job Interview Questions that Should Do the Trick
Recruiting Strategies in Hiring and Retaining Employees
Have a Seat: Tell Me What You Think!
Strategies to Motivate Your Employees #61-70
Resolving Problems between You and the Boss
Personnel records: What you need to know to avoid possible liability
6 Observations on Finding and Employing Problem Solvers
Negligence and Responsible Care in Employment - An Attorney's Perspective
Rules of Engagement: Fair and Firm
Train The Trainer: Effectively Reaching Today’s Adult Learners
Strategies to Motivate Your Employees #1-10
Strategies to Motivate Your Employees #21-30
Strategies to Motivate Your Employees #31-40
The Most Important Words for the Workplace or “A short course in human relations”
Mind Your Manners - Introduction
Mind Your Manners - Part Two - Case Study
Hospitality Conversations™ - Keys To Success | "Working with Recruiters "
Why Confidentiality Agreements Are Necessary by Meg McDonough
From the Chalkboard to the Front Line - Meeting Tomorrow’s Staffing Needs
When it is Inappropriate to Terminate an Employee
Sample “Policy Against Harassment”
Pandemic Flu: Key Facts
Can we do it better in terms of Human Capital and set apart from our competitors?
Hiring tools to help us reduce costs, and hire the right person!
How to Interview a Restaurant Manager
"Why it is not OK to have an average turnover."
Working with and Understanding Different Generations in Hospitality
Hospitality Conversations™ – Appreciating the Values of International Hospitality
Steps to Better Workplace Communications
Labor and Employment Law Session Highlights HR in Hospitality Conference
Why Diversity Matters: A Glossary of Diversity and Inclusion Terms
Customer Service Behaviors
How to Plan a Team Building Event Everyone Will Enjoy
Factors in Hospitality Hiring Decisions- Cornell Research Findings
Illegal Immigration: Today’s Challenges and a Way Forward for Hospitality Employers
Put Handbook Review on Your 'To Do' List.
Writing An Employee Handbook Your Employees Will Read - And Heed, Part 1
Writing An Employee Handbook Your Employees Will Read - And Heed, Part 2.
Running Lean= Human Resource Executive Online
How would your staff rate you as their Manager (or Boss)? Compare your thoughts with these statistics from around the world
A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors
Put Your Employees First | Observations from HospitalityEducators.com
Managing People Across Cultures: Short Focused Programs
How to Figure Out the Actual Cost of Your Employees
How is Labor Turnover a Problem in the Hospitality Industry? A case study on international hotels into the aspects of labor turnover
Guest Service in Hotels
ADA Customer Services Best Practices
Global Responses and Personal Stories of Delivering Hospitality
Exceptional Customer Service - at no extra cost!
Common Sense Tips to Balancing Momentum and Superior Customer Satisfaction
ADA - Input from Customers with Disabilities
Three Reasons Service Stinks
A Perception on Customer Service
Strategies for Providing Outstanding Customer Service #1-15
Strategies for Providing Outstanding Customer Service #16-35
Strategies for Motivating Your Team and Yourself!
Look for the Ducks
Guest Service - Recovery from Previous Shortcomings
The Best Service School
Top 10 Hotel Pet Peeves Shared by Ian Robert James Larmour in International CHRIE
The 100% Principle
Service Excellence Resolutions For Managers and Employees
The Simple Truths of Service
Be Memorable...regardless of your job title
Principles for Success: What we have here is a FAILURE to COMMUNICATE!
Your Hotel may be old, but the way you deliver service should not be... Just ask Mickey Mouse
KEYS TO SUCCESS Observations on SERVICE #11-25
Where Everybody Knows Your Name.... | By Terence Ronson, ISHC
Memorable Customer Service Strategies #36-55
What's one action you can take today to impress a customer?
Paying Attention to Details Can Really Pay Off!
Interview with a Service Superstar
The Double-Platinum Rule 2.0: Inform & Inspire
Work Like You Own It! 2.0
The 1st Step of Service
The 25 Worst Customer Service Stories to Train the Best CSRs
What's the Problem? How do you deliver consistent and exceptional Guest Service?
Guest Service: How To Serve a VIP
Service quotations from HospitalityEducators.com
A Management Company CEO Shares his Definitions of "True Hospitality"
A tale about Customer Loyalty
A Commitment to Service Excellence from One of the World's Best Known Hotel Companies
The Heart of Hospitality Remains Service
Customer Problems Are Opportunities to Build Guest Loyalty
Using Dissatisfied Customers as a Source for Innovative Service Ideas
The Three Ingredients of Engaging Service
GLOBAL READER DEFINITIONS OF HOSPITALITY
How to Optimize Service to International Visitors
Top 25 Hotels for Service in the United States
Earn Your Customers' Confidence
Top 5 Most Important Amenities to U.S. Travelers
Franchisees Innovation: Case Study - The Big Mac, created by franchisee Jim Delligatti
Hotel General Managers
A Hotelier’s Self- Assessment Quiz
Blending high tech with high touch has become essential today for optimal results
Getting the Most out of Your Hotel Franchise Investment (Part 1 of 3)
Lessons on Brands and Discounting (with a touch of humor)
Making “CELTIC PRIDE” work for you
Management By Objective - Business Planning in Hospitality Businesses
Now is the time to invest in Your People
Principles for Success as a Manager Part one: Understanding the Organization
State of California Department of Alcoholic Beverage Control HOTELS/MOTELS: COMMONLY ASKED QUESTIONS ABOUT ABC LAW
The Use of Off-Duty Police Officers
KEYS TO SUCCESS - Managing the Intricate Challenges of Today's Hospitality Leadership
Forbes Business Outlook 2010
Why do we really do what we do? | Principles of Success
What is your definition of leadership?
Unleash the potential ! Recognize the true value of your Front Line Sales People
Getting the Most out of your Hotel Franchise Investment - Part 2
Leadership Must-Do's That Produce Great Results! - Week 1
When is the Right Time to Worry About Your AAA or Forbes Rating?
HospitalityEducators.com | Born on the Fourth of July!
The EVOLUTION of BEST PRACTICES in HOSPITALITY and TOURISM (part 1 of 2)
HOSPITALITY CONVERSATIONS™ : HOW TO SELECT THE RIGHT DESIGN FIRM TO REFRESH OR RENOVATE YOUR HOTEL .
Principles of Success Planning in a Challenging Economy – Part 2 of 2 – Probing Expenses
Strategies to Make Your Hotel More Profitable NOW
101 Things to Know About Bed Bugs #81-101
Visionary Leadership – A Check list for Action
Leadership Must-Do's That Produce Great Results! Week 2
AAA Approval Help
Business Pandemic Influenza Planning Checklist
Delivering Hospitality and Pride
Understanding the Value of Ratings - The dilemma of going from 3 Diamonds to 2 Diamonds
Making New Year's Hospitality Resolutions Real and Practical: A "Fresh Air- New Ideas" Perspective
Credit Card Security is a Major Issue in 2011 - Hotel Associations Issue Joint Statement on Data Protection
No Nonsense Benchmarking for Hotels and Hospitality Businesses.
Leadership Must-Do's That Produce Great Results! - Week #5
The Components of a Good Vision Statement.
Leadership Must-Do's That Produce Great Results! - Week 4
Leadership Must-Do's That Produce Great Results! - Week 3
Evaluate Your Hospitality Business Strategies to Create a Real and Measurable Competitive Advantage
Half Luck and Half Brains - 20 Steps for Success
A Common Sense Review Process for Capital Investments
Principles For Success As A Manager | Part Two: Motivating The Team
WARNING: Be aware of The Seven Deadly Sins of Management
Critical tasks for ownership change and renovations
Leadership for Growth: It’s Time to Grow
It’s Time to Grow - Look at Your Perspective!
High-impact, low-cost ways to win guests
A Harvard Business School Video Interview on Motivating Everyone on the Workforce
The Path to Peak Performance
Raising Sales Force Effectiveness
Where is your desk? Another “High Touch” Lesson for Hospitality Managers
Hotel & Restaurant Operator Newsletter
10 great ideas on engagement
Is Your Hotel Innovative or Just Another Commodity?
Nine Things Successful People Do Differently
KEYS TO SUCCESS™ 2012 Hospitality Keynote & Workshop Offerings
How to Stop Your Profit Drain
Turning Knowledge into Profits
Business in a Fast-Changing Industry: “The Art and The Science”
Standing Out From the Crowd in Business
Managing Time - Practical Tips and Insights from Enda Larkin
Leaders Need Partners, not Followers
Key Issues of Concern in the Lodging Industry: What Worries Managers
Bio as Bible: Managers Imitate Steve Jobs
Hotel Engineering & Maintenance
How to take your Golf Course Operations to the Next Level
"A Baker’s Dozen" of Strategies for Hotel Chief Engineers
Review Energy Management Strategies to Assist the Bottom Line
Suggested Engineering and Maintenance Tracking and Follow-up Form
WATER CONSERVATION TIPS
NOW (at near year end) is the Time to Examine Your Fire Extinguishers for Reliability
Preventative Maintenance for Profitability
Bed Bugs; What’s Really Working ! By Paul J. Bello
You Can Build An Effective Bed Bug Trap For Under Ten Bucks ! by Paul Bello
Green Meetings Report
Hotel Housekeeping
“Pay-per-room” cleaning can save time and labor expense while increasing service scores and room attendant satisfaction
Lost and Found Articles
TRAINING DOCUMENT FOR NEW HOUSEKEEPING SUPERVISORS
Bed bugs: Bad dreams, bad publicity, and bad for business
Guest Room Inspection Checklist TRAINING DOCUMENT FOR NEW SUPERVISORS
Bedbug threat irks hotels, spooks guests - CNN Special Report
Don't let the bed bugs bite! 101 Things to Know About Bed Bugs #1-20
101 Things to Know About Bed Bugs #21-40
101 Things to Know About Bed Bugs #41-60
101 Things to Know About Bed Bugs #61-80
Back injuries remain the nation’s number one workplace safety problem
140 + Things to Know About Bed Bugs : Part 1 - Updated January 2011
140 Things to Know About Bed Bugs - Part 2
140+ Things to know about Bed Bugs - Part 3
140+ Things To Know About Bed Bugs - Parts 4 and 5
140+ Things to Know About Bed Bugs - Part 6
Of Bed Bugs & Mattress Encasements
Unwelcomed Hotel Guest: Bed Bugs Part 1 - Prevention
Unwelcomed Hotel Guest: Bed Bugs Part 2 - Green Eradication Strategies
Ways to Reduce Expenses and Streamline Your Hotel's Housekeeping and Laundry Departments
Hotel Amenities - to Dispense…or Not to Dispense?
America's Dirtiest Hotels
New Data Shows Bed Bug Pandemic Is Growing
Hotels ditch the housekeeping carts
Eight Ways to Potentially Add Efficiency to Your Hotel's Housekeeping and Laundry Department
Should You Outsource Hotel Housekeeping Services?
Why Your CFO Cares About Automated Laundry Operations
Common Sense Training Tips
Hotel Front Office
Wake-up Calls – Daily Record
Front Desk Day Shift Check List
Front Desk Reservations Tracking Report
Industry Terms to Know : Operations and Management Emphasis
Risk Management - Dangers in Credit Card Theft
Front Desk Welcome Call Log
Online Competitive Shopping Survey of Third Party Websites
Guest Service - Positive Telephone Skills
SmartMoney.com presents: 10 Things Hotels Won't Tell You
Understanding the Consumers' Approach and Needs in Hotel Upgrades
Suggested Front Desk Pre-Shift Meeting Checklist
Front Desk Training Can Increase RevPAR
Food & Beverage
Bar and Dining Room Side Station Checklist
House Policy for Alcohol Service
Banquet Service Items Check List
Suggested Daily Cleaning Schedule for Restaurants
"A Baker’s Dozen" of Strategies for Hotel Banquet Managers
What are you doing when you aren't cooking (for your hotel restaurant)?
Zagat is Calling – Are You Ready?
A Personal Interview with Chef Guillaume Marchand of the Ritz-Carlton
In depth interview with International Chef Philippe Renaud
Condensed Interview with Ocean Reef Club Chef Philippe Reynaud
Freshman Recipe for Increasing Hotel F&B Revenue
What's Hot and What's Not in 2011 for Meetings
Menu Transparency - An editorial perspective By Meg McDonough
Fifteen Food and Dining Trends in Restaurants and Hotels for 2011
Cornell Professor Publishes Updated and Expanded Techniques to Improve Restaurant Tips
Restaurant Industry Sees Decline in Menu Pricing and Wages Along With Significant Increase in Healthy Menu Options
Restaurant Trends - Growing And Emerging Concepts
2011 menu trends
How to boost sales and stand out from the crowd - 10 marketing tips for restaurants
35 Different Napkin Folds
Online, Mobile, and Text Food Ordering in the U.S. Restaurant Industry
P’s and Q’s for F&B
The Compelling Atmosphere of Mediocrity: Change Your Focus
National Waiters and Waitresses Day: Appreciation and Recognition are the 'Special Order of the Day':
Top Ten Breakfast Trends for 2011
The Challenges facing Customer Confidence in Restaurant Sustainability Issues
New Edition of Food and Beverage Operations Textbook Focuses on Memorable Dining Experiences
Understanding the Meaning & Power of Breakfast.
A Bakers Dozen of strategies for hotel food and beverage directors
"A Bakers Dozen" of Strategies for Successful Hotel Breakfast Service
SAMPLE Banquet Alcohol Requisition Form
Saving Big Dollars in a "small-dollar" Budget Line Item of Your Hotel or Restaurant Chain
Cornell Study Finds Daily Deals Bring in New Customers, but Repeat Business Remains a Question
Restaurant Trends - Growing And Emerging Concepts
Hospitality Food Sanitation Chemicals - A New Business Model
Difficulties in the pub trade
How to Leave a Positive Lasting Impression with Meeting and Conference Delegates
What are successful restaurant doing to maintain clients?
Hotel Accounting
Planning For Profits - An introduction to the budgeting process
ADA - Tax Incentives for Businesses
Effective Sales Management - Part 2: Short and Long-term Planning, Forecasting, and Expense Budgeting
Manage Profitability
Payment Card Industry Compliance Process for Lodging Establishments
“A Bakers Dozen” of Strategies for Hotel Controllers
Uniform System Of Accounts For Lodging - 10th Edition - Major Changes
Understanding what we measure and making it count!
Media + Social Media
Is Hospitality the right industry for you?
Talk Radio Featuring HospitalityEducators.com
The Power of Encouragement - Even Eagles Need a Push
TRENDS - Properties of All Sizes Find Major Energy Savings - You Tube video stories
Consumers and Green Hotels - Part 1
Consumers and Green Hotels - Part 2
Finish Strong
Pulling Together -- Understanding the Lessons of Nature
3 keys to managing your attitude... Secrets from Zig Ziglar
Wisdom on life and the road to success: Rare Interviews with Michael Jordan
Philosophies for All of Us
Skills of Great Entrepreneurs
10 Social Media Tips for Small Businesses
Why Social Networking Means Business for Hotels
No Excuses, No Regrets
Great Motivational Quotes | Thoughts from HospitalityEducators.com
Parallels between Sports and Business
Charting the Courses of Success for Leaders and Managers
Mentoring Program, Integrity, and Team Work in Action at a Large Multinational Company
Stay Hungry - Be Foolish - Steve Jobs Commencement Speech on Values, Life and Death
Effective Social Media Contest Case Study
US - Borrowers' and Lenders' Expectations in 2012
50 Totally Random Social Networking Tips
9 Hot Facebook-Marketing Tips for Small Business
5 Common Social Media Mistakes and How to Avoid Them
The New World of Hotel Ecommerce
How Relationship Marketing Will Increase Hotel Occupancy
Top 10 Characteristics of a Leader
Ethics and Social Media: Where Should You Draw The Line?
89 Ways to Get Email Addresses for Newsletters & Marketing Campaigns
How to Increase Your Hotel’s Guest Reviews
Bill Marriott talks about the World of Opportunity at Marriott and how these core values have sustained the company for 85 years.
7 Quick Ways to Build Buzz and Customer Traffic -
What is it that keep Hotel Decision Makers awake during the night?
"The Big Flaws in Hotel Rankings"
Marketing for Small and Boutique Hotels
Link Building Ideas For Online Hotel Marketers to Get New Customers
6 Things to Look For When Analyzing your Competition
The Universal Franchisee Bill of Rights
Hotel Website Analytics: Is There Such Thing As Free Lunch?
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Stop, look and listen before investing in hotel tech
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