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Sitemap Co-Founders of HospitalityEducators.com Recommended Reading Recommended Reading: What on Earth Have I Done? Recommended Reading: Up the Organization Recommended Reading: Audition Recommended Reading: Saving the Saint George Recommended Reading: Russell Rules: 11 Lessons on Leadership From the Twentieth Century's Greatest Winner Recommended Reading - Arthur Hailey's Classic HOTEL Hospitality Tip of the Week - Four Points to Long Term Success Recommended Reading: Peak Performers Recommended Reading - Hotel Success Handbook - Practical Sales and Marketing. Recommended Reading: Effective Listening - Your Key to Career Success Recommended Reading by HospitalityEducators.com- A short novel that makes networking real Recommended Reading: Engaging Service Recommended Reading: Think Big, Act Small : How America's Best Performing Companies Keep the Start-up Spirit Alive Recommended Reading: Have a Little Faith: A True Story Recommended Reading | Indispensable: How To Become The Company That Your Customers Can't Live Without Recommended Reading: A Passion for Excellence: The Leadership Difference Recommended Reading: Employment Law: The Essential HR Desk Reference Recommended Reading by HospitalityEducators.com| Take Action: 18 Proven Strategies Remember and Reflect : Employment Law Recommended Reading: The TEST - A Creative, thought-provoking story that offers hope in times of cynicism Recommended Reading: Making the World Work Better: The Ideas That Shaped a Century and a Company Recommended Reading: Max On Life: Answers and Insights to Your Most Important Questions Recommended Reading: They Snooze, You Lose: The Educator's Guide to Successful Presentations Recommended Reading from A Founding Associate of HospitalityEducators.com : A Father’s Word to His Children Recommended Reading From HospitalityEducators.Com- Swim with the Sharks Without Being Eaten Alive Recommended reading from HospitalityEducators.com| Lou Holtz and Winning Every Day – the Game Plan for Success Recommended Reading: How to Argue & Win Every Time: At Home, At Work, In Court, Everywhere, Everyday "Making Cultural Diversity Real" A sincere privilege to read and review "Built to Last: 100 + Year-Old Hotels in New York 8-reasons-to-focus-on-informal-social-learning Recommended Reading: Greatest American Speeches: The Stories and transcripts of the words that changed our history Top 25 Trendiest Hotels in the United States Recommended Reading: Identity: Your Passport to Success Shaping the future of the hospitality industry - 2012 Young Hoteliers Summit The Real Leadership Lessons of Steve Jobs Recommended Reading by Dr. John Hogan- High Impact Hospitality - 5 Stars Green Hotels & Sustainability Trash to Treasure: Reduce Waste and Help Those in Need Green Hotels : 2011 Trends Forecast WASTE ASSESSMENT FORM A look at Sustainability and GREEN in UK Inns and Hotels Study finds that well-designed conservation efforts do not interfere with guest satisfaction The Challenges of Sustainable Hospitality Operations Looking at GREEN in Different Ways equals Knowledge Conduct A Hotel Waste Audit To Save Money Sustainable Tourism Global Codes of Ethics for Tourism Best Practice Ideas from A Major Hospitality Association : Go Green Tips Federal Energy Tax Deductions for Green Hotels How to build, operate and finance GREEN hotels now. Take Advantage of SBA Lending Programs Including 'Green Loans' "Taking responsibility for a sustainable future". What Hotels Should Know About Repair & Maintenance Studies 5 Habits of Highly Effective Sustainable Businesses 5 Things you can do right now to reduce your environmental impact How Much More Are Consumers Willing to Pay for Sustainable Cuisine? Sir Richard Branson: What It Takes to Support What You Love Energy Savings Are Real, Achievable and Now Available to All! Customers and Investors Want to Know About Hotels’ Carbon Footprints What is Your Hotel's Carbon Emission? Four Sustainability Trends to Watch in 2012 Case Study: Technology Lowers Temperature Expense by almost 50% Hoteliers have energy management concerns U.S. - Challenges of LEED certification Government Tax Incentives on Sustainability - If you want to know where to start... Current trends in hotel sustainability The Alternative Side of Energy Best Practices in Sustainability EARTH DAY APRIL 22 - How Hotels and Hotel Guests Can Protect the Environment The Future of Hotels is Green REMEMBER EARTH DAY APRIL 22 AH&LA Green Resource Center 11 Minimum Guidelines for Going Green Recent Trends & Hot Topics Cornell Report Demonstrates How to Optimize a Hotel Website for Search Engines 11 key customer loyalty trends for 2011 Trends - 2011, Better Economy & New Meeting Incentives Trends - Changes in Company Holiday Socials Requires New Strategies Seven key trends to shape future success 2011 Consumer Trends Forecast by Trend Hunter, Luxury Hospitality Ten Spa Trends for 2011 World's Strangest Hotel Amenities The HMA Handbook, Hotel Management Agreements for Owners, Developers, Investors & Lenders Family Business News & Insights How Improving Fundamentals Make 2011 the Year of 'Great Expectations' for the Hotel Industry Why Spa Businesses Need Spa Industry Statistics 5 Tips To Effective Compensation Management Five Best Practices for Uniformly Enforcing Brand Standards across the Globe Negotiating In China: 10 Rules for Success Is Time Management Training A Waste of Time ? Top Ten Time Management Tips for Effective Office Time Management 2011 U.S. Hotel Franchise Fee Guide Analysing the Profitability of Different Types of Customers Advertising is Based on One Thing: Happiness Keys to Social Media Marketing Success Meet the Money®: Hotel financing Renaissance is underway! Biggest Barrier to Mattress Recycling: Not Knowing It Can Be Done - By Glenn Hasek Freebies - Hotels Give Some Things for Nothing - By Robert Mandelbaum Meeting the Need for Talent: A Baker's Dozen of Questions DO's and DON'Ts of Hotel Technology... Building Brands in the Internet Age Something to make you smile High-tech meetings: Hot tools for planning corporate events Terrorists still pose threats to hotels The Goal of Any Hotel: Your home away from home Financial Management Secrets Of The Spa Industry Best Spa Practices The seven kinds of spas A Methodology for Analysing Lodging Property Operating Cost Structures Hotel Lawyer with nuggets from JMBM's Meet the Money® 2011 Updates on hotel cap rates, values and transactions Updates on capital and debt markets for hotels, transaction sales data and financings The State of the Hotel Industry 2011 Executive Roundtable--Capital Ideas: Financing Solutions For Opportunistic Dealmakers Be professional, personable, persistent in job hunt A Sensory Stay Hotel Market More Positive about 2012, But With Strong Reservations How to Get More from Your Training Budget A Glossary of Sustainability and Green Hotel Terms and Phrases How to Sell More Travel with Tourism Social Media Marketing Look Who's 40! | A Most Unique Recommended Reading Hotel Food And Beverage Trends MSU Graduate Student Forum Impressive in The School of Hospitality Business Hotel Security: Evolving Security Threats Keynote Speech: The Berlin International Economics Congress: "An International Conference on the Future of Nation Branding, Tourism and International Investment in a Globalized World" Tips for Small Hotels, Inns and Hospitality Businesses Reflections - July 4th How to use the EB-5 Immigrant Investor Visa Program for financing The Importance and Significance of Understanding Trends POB CONSULTING JULY 2011 Update Top 5 Hotel Tech Trends Are You Wasting Money and Losing Guests with Your HDTV A Case Study in Careful Planning and Execution Government Incentive Programs Entrepreneurs Should Be Exploring Hospitality Purchasing: How buyers and suppliers deal with tricky situations. J D Power 2011 North American Hotel Ratings - Part 1 of 2 J D Power 2011 North American Hotel Ratings - Part 2 of 2 The future of green building What are today’s Most Pressing Issues for Hospitality Business Owners and Managers? Hotel Lawyer: Hotel Management Agreement litigation and controversies are on the rise. Training Must Include Cultural Sensitivity: Papa John's apologizes for receipt's racial slur Keeping Aware of Top US travel sites is important to effectively using OTAs Brands Take A Stand For Direct Distribution Social Media Guideline - How To Create a Social Media Guideline that Sizzle Lessons from the 2011 U.S. Hotel Appraisals Hospitality Conference Annoying Social Media Practices A Message on Hiring: Should You Hire For Skill Or Spirit? A Message on Branding: What You Need to Know A "What If" Approach on Assessing Performance from An Industry Leader A Positive Perspective : The Bright Side of Hospitality in Volusia County Florida Small Business Saturday (Nov. 26) is coming up Mike Henning's Family Business News & Insights 2011 Holiday Edition April-June Unique Holidays 2nd Quarter How 'Fresh' is Your Hotel Website? Do You Know What Your Hotel Guests Want? A Look At Why India's Luxury Market Is Exploding Smith Travel Research Updates 2011, 2012 Forecasts 2012 Outlook Remains Positive For U.S. Lodging Industry Continued Attention to Housekeepers - News Story on "Hyatt In the Hot Seat" Is this a new market? A new hotel product? Read below to see if you agree with this Wall St. Journal article For your Consideration: An Overview of Cyberinsurance The Top 6 LinkedIn Mistakes People Make How Companies and Professionals Can Use LinkedIn For Success Industry Leader Proposes Overhaul of Hotel Management Fee Structures: New structure to Align Fees with Owners' Interests Driving Traffic to Facebook An Inspirational Video that Demonstrates the Power of the Individual Anywhere in the World The Travel & Tourism Competitiveness Report Reasons CEOs Should Get Social Tips to Show up at the Right Field in the Social Business Game Multicultural marketing key to new hotel demand December is Identity Theft Prevention and Awareness Month Restaurant Trends How Culture Controls Communication What Men Can Learn From Women About Leadership in the 21st Century. Year end 2011 -- Birth of a New Tradition Marketing, Brands and the Creativity of Business Managing Values Across Cultures: A Harvard Business School Interview on Values in Business Today Top 10 Global Spa Trends for 2012 Serious (and amusing) Customer Irritations about Hotel Guestrooms! Hip Hotel and Social Media Trends for 2012 Hotel Asset Management has Changed Forever in Many Markets - How about yours? What numbers are you measuring in Revenue Management? City Branding - Insights to What Makes Places Unique The Window into the future? Technolgy Trends by Terence Ronson Top Luxury Travel & Marketing Trends for 2012 Secrets to Social Media Top 10 Social Media Trends for 2012 Business travellers most value free Internet and security from hotel properties Trends for Meetings (and Business) in 2012 New Hip Hotel and Social Media Trends for 2012 10 Branding Tips for Small Businesses LinkedIn Company Pages Best Practices for Hotels Five Practical Tips To Realizing Work/Life Balance How Can You Motivate Your Employees to Be More Productive? Five New Management Metrics You Need To Know Mike Henning’s Family Business News & Insights Family Business News & Insights Business Fundamentals in Internet Marketing America's Promise Alliance : Ritz-Carlton Hotel Company's "Succeed Through Service" Top Five Dining Trends for 2011 Chefs Who Are Revitalizing Hotel Restaurant Food Insights on Branding A Hotel or Running It As an Independent How to Convert Business on Your WEBsite The Evolution of Best Practices in Hospitality and Tourism (part 2 of 2) Becoming and Remaining Effective Leaders A Sign of the Times Rethinking planning, budgeting, and forecasting HospitalityLawyer.com - Real Estate Newsletter Travel Scams Around the World World's 10 Best Beachfront Hotels Guest Columnists @ HospitalityEducators.com The Role of Tomorrow's Leaders Understanding Trends in Hospitality| A short Video Reminder from HospitalityEducators.com Remember and Reflect : Recommended Reading (and a video) 5 Questions and Answers from People & Organizations for Business (POB) Seven Years of Accomplishment in Sustainability Financing New Hotel Development Today The Value of Our Industry Links Trends in US Utility Costs Hotel Lending Lawyer: What every hotel lender needs to know about Cash Controls What every hotel lender needs to know about hotel due diligence Why Asian investors are targeting U.S. hotels for purchase and investment, and what could it mean for you? A new academic year of international scope and excellence Succession planning - “ALL IN THE FAMILY” COLUMN Mike Henning's "ALL IN THE FAMILY" COLUMN Attracting & Retaining Top Talent in Family Businesses What's the Problem? andThe Solution Is™ Addresses Family Business Problems and Issues The Benefits of Creating Sub-Committees on Hotel Properties 3 Key Hotel Marketing Trends that Hoteliers must embrace Swimming Pools and The New ADA 2011 United States Training Industry Report Key Traits of Social Entrepreneurs How "standards" can protect your hotel mixed-use assets... Hotel Management Contract Disputes: Importance of "Fiduciary" Duties in Owner-Operator Lawsuits Diversity: not whether, but how! Insights and discussions on hotel franchising- AAHOA Educational Experience AAHOA Delegation to India Strengthens Ties with Indian Government and Economy ADA Compliance: How to avoid the wrong products 11 Lesson for creating that competitive edge HospitalityLawyer.com - Real Estate Newsletter February 2012 Operating Tips for hoteliers during major, international city-wide events Changing Minds, Changing Lives Succession Planning: Now or Never Women in Business: Ladies-Only Industry Group to Shake Up London Hotel Scene Top 25 Hotels in the United States from TripAdvisor Top 25 B&Bs and Inns in the United States 5 Things to remember when buying hotel notes 2011 Travel Industry Benchmarking: Marketing ROI, Opportunities, and Challenges in Online and Social Media Channels for Destination and Marketing Firms Hotel Spas Lag Industry Recovery but Forecasts Indicate Strong Future Performance Readers' Top 10 Hotel Likes, Pet Peeves - USATODAY Investors and lenders optimistic notes STR survey March, 2012 Top SEO Tools for 2012 Survey Reveals Business Travel is on the Rise "Disclosure of Long-Term Business Value: What Matters?" How To Maximize Your PPC Budget: Use Negative Keywords Service For Those Who Serve EB-5 Lawyer with the latest wrinkle in EB-5 financing for hotels -- the Tenant Occupancy Issue Trends & Hot Topics How a Small, Independent Hotel Achieved the #1 Spot on TripAdvisor Global spa trends: Are you on course? The 8-Letter Word that Spells Either Boom or Doom for Your Business. US Lodging Industry –What Lies Ahead? Security Awareness Reminder KEYS TO SUCCESS™: Consulting Insights from www.HospitalityEducators.com DO's and DON'Ts of Hotel Technology v3.0 Hottest Food and Dining Trends for Restaurants and Hotels in 2012 Looking forward to 2012 - The Predictions on Hotel Profitability Asset Management for the Future: Beyond Hotel Cost Containment Trends for 2012 2011 Keys to Success - Workshops and Keynote Addresses PKF Sees Lodging Asset Values In Recovery This is why social media marketers should not be ignoring Google+ If You Don't Get Social Media, Here's What To Do About It Companies' Approach to Information Security is Failing CEO Outlook 2012 Travel trends 2012 forecasted Rethinking Small Business Saturday - Year end 2011 -- Birth of a New Tradition L-E-A-R-N, T-R-U-S-T, M-E-N-T-O-R , E-M-P-O-W-E-R = S-U-C-C-E-S-S 6 Steps to a More Marketable LinkedIn Profile Food & Beverage - What's Hot in 2012 Video 5 Top Travel Trends for 2012 The 2012 Business Environment Qualities of Leadership Volatile Changes in the Hotel and Hospitality Markets - Insights from Jim Butler and Hotel Lawyers | Authors of www.HotelLawBlog.com The CEO's Guide to Social Media Your Hotel's Safety Measures Can you pass this ADA Quiz? Hotel Managers Labor To Control Labor 2012 - A Great Time to be a Borrower and a Seller = Video U.S. - Hotel Lending On an Upswing in 2012 Our Mission Hotel Revenue Management Revenue Management Worksheet - Analyzing 3rd Party and Brand Revenues TRENDS - New Deloitte Survey Finds Business Travelers Anticipate More Trips in 2011 Hotel Tips for Google Places Top 10 Tips for Optimizing Your Property's Place Page Humans Versus Automated Revenue Management Systems Four Basic Hotel Electronic Marketing Tools to Use in 2011 Four Basic Hotel Electronic Marketing Tools to Use in 2011 A Hotel Marketer’s Guide to Revenue Management Five Ways to Promote Your Hotel Web Site "What if" Hotels Did Not Discount As A Knee-Jerk Reaction? Mastering The Art of Hotel Revenue Management Part One…The Mission Revenue Management for Dummies.(like me) Part 2 by Neil Salerno Hotel Forecasts Show Improvement Revenue Management for Today & Tomorrow - 10 Questions to Consider from the HSMAI Revenue Management Advisory Board Revenue Management for Dummies... Smaller Hotels Should Reap the Benefits Too Five Things Hoteliers Can Do, Today, to Improve Sales Production Benchmarks for Your Hotel Revenue Management or Urban Myth? Executive Summary: Cornell University Study on The Future of Revenue Management The Future of Hotel Revenue Management : Introductory Video Revenue Management Will Become a Central Function of Hotel Managers Why Not Charge A Fee For The 'Privilege' Of Making A Reservation? - By Thomas Wahl 2011 Travel Industry Benchmarking: Marketing ROI, Opportunities, and Challenges in Online and Social Media Channels for Destination and Marketing Firms Measuring the Performance of Search Engine Marketing: Two Tools for the Hospitality Industry Best Practices in Search Engine Marketing and Optimization How Hotel Guests Perceive the Fairness of Differential Room Pricing Search, OTAs, and Online Booking: An Expanded Analysis of the Billboard Effect Hotels Are Poised To Reboot & Refresh Their Rate Structures Join Now Bonus #2 eBook Strategies for Sales & Marketing Why CMS Is a Poor Choice for Hotels Hotel Revenue Management Is Now More Important Than Ever Changes We Will See In Hotel Marketing Hotel Web Site Myths…Busted! The Next Best Thing in Hotel Marketing Top 10 tips for hotel social media marketing Asset Managers Shift Focus from Cost Containment to Growing Revenues Strategically The Pitfalls of Last-Minute Sales in Hospitality Revenue Management Should Mean Planning and Action at Every Type and Size Hotel (Part 1 of 2) Revenue Management Should Mean Planning and Action at Every Type and Size Hotel (Part 2 of 2) Best practices in pricing and price optimization Lessons From Southwest Airlines - There is a reason for their Success Have you seen a shift in hotel asset management as proposed by the author of this article? Please share your thoughts. Spa Revenue Management Techniques 101 search marketing tips for hotels Case Study: How an Integrated Online Marketing Strategy Helped Drive Brand Awareness Room Key joins the hotel search party Increasing the Efficiency of Your Sales/Marketing Departments Doing Business in 2012: Set Your Compass Cornell Presents Two Studies Aimed at Helping Hotels Improve Revenues and Profits The Trouble With Hotel Comp Sets… Hotel Comp Set Analysis: A Little Knowledge….. STR Analytics Comp Set Study analyzes 30,000 comp sets Our Industry Links Our Industry Links The Solution Is™ The Solution Is™ Addresses the Problem of Staff that feels overlooked or taken for granted in today's Hospitality Work Environment. The Solution Is™ : Dealing with the “Weakest Link on a Hospitality Team” The Solution Is™ Addresses the Problem of Inadequate Training in today's Hospitality Work Environment. The Solution Is™ Addresses the Challenge of Understanding and Delivering Consistent Service Four Types of Strategy That Will Give You The Edge You Need To Succeed What You Need To Know Cornell Study Examines the Effects of Health Insurance on Characteristics of Employees' Performance Business Outlook - Business Travelers Anticipate Uptick of Trips in 2011 Buying a Hotel? Don't buy an ADA lawsuit or DOJ Investigation APPRECIATING THE LEGACY OF TONY MARSHALL, THE MESSENGER OF “REASONABLE CARE” Effectively Interacting with the Media - Keys to Success 5 Best Practices for Scoring Corporate Performance Observations from HospitalityEducators.com on the "Best Hotel in the World" Hotel Common Sense: Stronger Hiring Outlook Means Hospitality Employers Must Step Up Recruitment Efforts The Economic Significance of Meetings to the U.S. Economy s there Demand for Sustainable Tourism? | Study for the World Tourism Forum Lucerne 2011 It's A Tall Order Opening A New Hotel | By Terence Ronson 15 reasons a prospective customer might not make it past your front door Growing Talent Does Not Happen Without Focused Effort in Hospitality Generational issues in the Hospitality Industry - a moving target Imagining the Hotel of the Future Hospitality (Students) Graduate Survey Results 2011 Luzern, Switzerland Smaller Independent Hotels Should Think "Big" What is happening with the condo hotel sector? Experience matters when plotting your career 5 key steps for the job interview Lessons learned along the career path KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry! How to Write Your LinkedIn Profile Hospitality - did you know? Facts on Emerging Markets and Demographics USA Today Hospitality Columnist Warns of Hotel Identity Theft Dangers Understanding that the same things do motivate not all of us: A new look at awards and recognition ........... A global challenge: how to make resort hotels profitable International Hotelier Terence Ronson Shares His Insights on HITEC 2011 Understanding SEO Link Building Special Feature Series – Key Learnings “A Bakers Dozen” of Strategies for More Productive Meetings Five Lessons Hoteliers Can Learn from Steve Jobs A Message to Hotel and Restaurant Managers 4 Networking Mistakes You Don't Know You're Making A Word of Caution on the Danger of Thinking A Degree Alone is Enough How One Family Business Competes In A Luxury Market Leading Multiple Hotel General Managers to Success Feasibility of New Hotel Projects - Insights from Steve Rushmore Richard Branson's Advice for Entrepreneurs Eye on Awareness—Hotel Security and Anti-terrorism Training™ Lawsuit Serves Up Lessons: Employee Defection And Trade Secrets At Issue. Are your 2012 Hotel Targets, Budget and Marketing Plan Ready? “Is Hospitality Still a Place for Entrepreneurs?” How Motivated are you for 2012? Recommended Reading: Joe Torre's Ground Rules for Winners: 12 Keys to Managing Team Players, Tough Bosses, Setbacks, and Success Price Begets Profits Fire Safe Hotels and Government Regulations How to Stop Good Ideas from Getting Shot Down Is specialization coming more in hospitality? Hotel Management - Getting things done! Being the Boss: The 3 Imperatives for Becoming a Great Leader," Social Media - Google + Tips Service Excellence - In EVERY AREA The Cloud Is Fast Approaching - What This Means To You - The Hotelier The Biggest Mistake a Leader Can Make Developing the CEO Within You - A Challenge Facing Many Hospitality Businesses Today Keys to Success - 2011 Favorites Beware the trap of "changing brand standards" Hotel Franchise Agreements and the 5 biggest mistakes a hotel owner can make Seven Tips to Stay Sane at Work Strategy vs Tactics - What Is The Difference Between The Two? Reality Checks in Hospitality- Myth or Fact? 11 Life Lessons Learned From Steve Jobs Meetings Technology Trends to Watch for 2012 A Frequent Traveler Whirl Through Europe! 5 steps for interviewing a hotel GM Lessons from the Field: Lessons of Life in Auld Lang Syne For your Consideration: Put Your Employees First | Observations from Harvard Business School and HospitalityEducators.com Important Tax Dates for Small Businesses What We Want and Need in 2012 in Hospitality Get involved in your community all year long! A Self Assessment Tool What in Hell is the USP? And Why Do You Need One? Stop, look and listen before investing in hotel tech Distribution Channel Analysis: a Guide for Hotels Creating a Culture of Innovation Tips for First-time Managers ADA ALERT - A call to action before the March 15, 2012 ADA deadline A Comparison of the Performance of Franchise and Independent Hotels: The First Two Years of Operation What's The Problem™? The Value of A Good Idea Delivering Hospitality with Management by Objectives : Hotel Common Sense Stronger Hiring Outlook Means Hospitality Employers Must Step Up Recruitment Efforts What's The Problem with hospitality training today? A question from HospitalityEducators.com What's the Problem? Identifying, hiring, training, motivating and keeping hospitality superstars! What's the Problem™? The Need for Mentors and Role Models in Today's Hospitality Workforce Dealing with the “Weakest Link on a Hospitality Team” Insights for Business Owners from a Retail Perspective "A Baker's Dozen" of Strategies for Hospitality Training Managers & Directors What's The Problem™? How to deliver consistent service excellence in changing markets What's The Problem™? How to understand and deliver consistent service? Attitude Makes All The Difference - A Zig Ziglar Training Message What's the Problem? and The Solution Is™ Addresses SEO for Hotels What's the Problem? Inadequate training What's the Problem? Feeling lost? Uncertain which way to turn? New Rules of Money The 5 Ways to Make Yourself Memorable - and it can work for your hotel, too! 5 Leadership Lessons From Successful Small-Business Owners Qualities of Remarkable Employees Questions I Wish You Would Ask Me™ Questions I Wish You'd Ask - Dr.Joyce , Nashville, TN USA Questions I Wish You'd Ask - Eddy Brosse, Global Hospitality Manager , Paris France HospitalityEducators.com Announces the Launch of “Questions I Wish You Would Ask” Questions I Wish You Would Ask Me™- Conor Kenny, Dublin, Ireland Questions I Wish You Would Ask Me™- Meg McDonough, President of Luxury Hospitality Consultants, LLC Questions I Wish You Would Ask Me - Justin Lewis, CHA Wyoming USA Questions I Wish You Would Ask Me™- Jennifer Calhoun, CHE MBA Questions I Wish You Would Ask Me™- Ed Iannarella, President Stonehenge Consulting Group Questions I Wish You Would Ask Me™ – J R Davis, Producer/Owner Winco Productions, Nashville Tennessee USA Questions I Wish You Would Ask Me | Karl Ruether CHA, CFBE, International Hotelier "Questions I Wish You Would Ask Me™: Philana Cunningham, Community Volunteer and Fund-raising Consultant "Questions I Wish You Would Ask Me™| Abed Mishtawy Questions I Wish You Would Ask Me| Javier Tomé, Guest Columist@ HospitalityEducators.com & President, People & Organizations for Business Hospitality Conversations™ Hospitality Conversations with Dr. Marc Clark- The Changing Landscape in Global Hospitality Education Leading Hotel Schools of the World provide international exposure - From the Chalkboard to the Front Line™ Understanding the Developing Perspectives in Quality Assurance Part 2 in Hospitality Conversations ™ Hospitality Conversations™ – Understanding the Developing Perspectives in Quality Assurance (Part 1 of 2) Hospitality Conversations™ – Looking Ahead! From the Chalkboard to the Front Line™ - Shining a Light On Vienna - By Kathleen Hogan, MBA Hospitality Conversations™ Different Approaches Deliver Success In Hospitality Internships Hospitality Conversations™ with the Editor of One of Hospitality’s Best Kept Learning Secrets International Exposure Expands the Potential of Success in Hospitality Businesses and Academics Hospitality Conversations™ – Today’s Most Pressing Legal Issues for Hotel Owners and Managers! Guest Columnists Additional Guest Columnists announced @ HospitalityEducators.com HospitalityEducators.com Announces 6 Additional Guest Columnists Tip of the Week Fresh Air-New Ideas™ Newsletters Fresh Air- New Ideas Fall 2011 Weekly Tips Focus on Operations - Budgeting and Capital Items Focus on Service - Guest Service Training Focus on Profitability - Engineering Focus on Marketing Focus on Hotel Service - and the Guest Experience Practical ideas on improving hotel profitability Focus on Operations and Profitability Focus on the Benefits of Cultural Diversity Focus on MBWA - How much time do you spend ACTIVELY INTERACTING with your team.? Focus on Professional Development Focus on Personal Development Focus on Solid Communication Hospitality Tip of the Week: Focus on Continuous Learning Hotel Common Sense Philosophy #13 Keys to Success Hospitality Tip of the Week: Hotel Common Sense Philosophy #6 Hospitality Tip of the Week: Focus on Continuous Learning Keys to Success Hospitality Tip of the Week - Focus on THINKING Keys to Success Hospitality Tip of the Week: Define and Deliver Excellence Keys to Success Hospitality Tip of the Week - Focus on APPRECIATION Keys to Success Hospitality Tip of the Week - Focus on What is Really Important Keys to Success Hospitality Tip of the Week:: Focus on Purpose Key to Success - Focus on results through people! Keys to Success Hospitality Tip of the Week: Focus on Asking the Right Questions Key to Success - Focus on understanding that "Change is a process, not an event" Keys to Success Hospitality Tip of the Week™: Remember the Lessons of The Classics r HOSPITALITY KEY TO SUCCESS - Listening Hospitality Tip of the Week™: Hospitality Tip of the Week™ Create a Competitive Advantage Hospitality Tip of the Week™: Building Teams, Improving Sales Results Hospitality Tip of the Week®: “Remember who you are and who you represent." Hospitality Tip of the Week™: The Need for Questions Hospitality Tip of the Week™: A Message from Sir Richard Branson Hospitality Tip of the Week™: The "little things" that make a difference Hospitality Tip of the Week™: Understanding Measurements Hospitality Tip of the Week™: The Value and Strength of Public Relations: Hospitality Tip of the Week™: Hiring requires effort and focus Hospitality Tip of the Week™: The Need for Senior Management Involvement Hospitality Tip of the Week™: Growing Talent Does Not Happen Without Focused Effort Hospitality Tip of the Week™: Hotel Common Sense Philosophy #14 Hospitality Tip of the Week™: The Value of Service Hospitality Tip of the Week™: Understanding The Role of Talent Development Hospitality Tip of the Week™: Focus on Success Hospitality Tip of the Week: Focus on Mutual Respect Hospitality Tip of the Week: Focus on Common Sense Hospitality Tip of the Week Hospitality Tip of the Week: Focus on the Significance of Time Hospitality Tip of the Week: Focus on What is Important Hospitality Tip of the Week™: Focus on Identity Hospitality Tip of the Week™: Focus on Planning AND Implementation Hospitality Tip of the Week™: Focus on Aligning Daily Activity with Long-Term Vision and Strategy Hospitality Tip of the Week™: Focus on Planning AND Action Hospitality Tip of the Week™: Focus on Thinking Hospitality Tip of the Week™: Focus on Training Hospitality Tip of the Week™: Focus on PASSION Hospitality Tip of the Week™: Focus on Thinking Hospitality Tip of the Week: Focus on Teamwork Hospitality Tip of the Week™: Focus on Confidence Building Hospitality Tip of the Week™: Focus on Collaboration Hospitality Tip of the Week™: Focus on Performance Hospitality Tip of the Week™: Focus on Matching Needs and Wants Hospitality Tip of the Week™: Focus on Values in Sales Hospitality Tip of the Week™: Focus on Senior Management Involvement Hospitality Tip of the Week™: Focus on Understanding Why People Buy Hospitality Tip of the Week™: Focus on Effectiveness, not Actions Alone Hospitality Tip of the Week™: Lessons Learned from Steve Jobs (1955-2011) Hospitality Tip of the Week™: Focus on Listening, not Talking Hospitality Tip of the Week™: Focus on Decisions Hospitality Tip of the Week™: Focus on the Need to Keep Learning Hospitality Tip of the Week™: Focus on Direction Hospitality Tip of the Week®: Listening. When Franchisees Innovate: How To Use the "Big Mac" Provision Correctly Member Benefits Who Should Join Hotel Safety & Security " Credit Card Hackers Visit Hotels All Too Often" - New York Times Story Manager on Duty (MOD) Report BASIC SAMPLE REPORT A Baker’s Dozen of Holiday & Year End Safety & Security Suggestions A WATER TEMPERATURE CAUTION! Workplace Violence Inspection Checklist RESPONSE ! RESPONSE! RESPONSE! The critical need for response capability Suggested Sample Security Officer Duties and Requirements Building A Case For An Off-The-Job Safety Program ENFORCING THE ADA in Lodging Review Your Crib Maintenance and Inspection Program Dealing with Sprinkler Problems An OSHA Question : When Is A Door An Exit? Peace of Mind and Back to Basics Safety The safety and security of a destination influences travelers Protecting Your Employees from Workplace Injury Baker's Dozen of REASONABLE CARE Strategies The Safety Act - Understanding Homeland Security Resources What color is your hotel? | By Terence Ronson Emergency and Evacuation Plans : Why We Need Them! Hotels Must Replace All Cribs on U.S. Safety Rules Safety Implications of Greening Security Systems: An Overview on CCTV Upgrades Hotel Security and Safety: Considerations of a CCTV System The Impact of Terrorism and Economic Shocks on U.S. Hotels Loss Prevention & Risk Management Security Threats - the Hospitality Industry is on the Front Line Undercover Investigation on Hotel Keys Hotel Security and Safety Hotel Safety and Security: Major TV Report Updates on Fire Safety in Hotels - The Responsibilities and Challenges HospitalityLawyer.com -Beverage Newsletter US Hotel Security Procedures- How do you measure? Hospitality Experts detail 5 Point Hotel Defense Plan for Security Keep Thieves Out Of Your Enterprise Eye on Awareness—Hotel Security and Anti-terrorism Training™ FBI tips for hotels. How to spot terrorists and what to do. When Disaster Strikes - Are You Ready? Safety Topics Hospitality - Restaurant Risks 102 Hospitality (Hotel) Safety Resources How to avoid liability for inadequate hotel security Founding Associates Founding Associates Bonus #1 Free Autographed Book with Membership Client Feedback Hospitality Students Muses of a Trainee Professional Development Five Considerations in Hiring a Hospitality Consultant: A personal perspective: Are you happy ???? Time Wasters in Business #1-12 Secret Business Time Wasters # 46-60 Secret Time Wasters #61-82 Avoiding Time Wasters #31-45 Ways to Prepare for Entrepreneurship #1-20 Ways to Prepare for Entrepreneurship #21-40 Ways to Prepare for Entrepreneurship #41-60 Preparing to be an Entrepreneur #61-90 Preparing to be an Entrepreneur #91-118 Learning from The Greatest Business Leaders of the Twentieth Century 2011 is the critical time to invest in Your Talent and Your Team Goal Setting is the essential component of Growing Your Career Up - (part 2 of 2) The Impact of the First 100 Days "Fresh Air and New Ideas - "Change is a process, not an event" Sales Blitzes: A Look At the Benefits of Team Efforts Reflections: Mentors and Friends Conference Calls can be very effective, if ... Professional Key Learnings of 2010 Secrets of Building Great Organizations Principles of Success: Fine tuning Your Hospitality Business Strategies for A Measurable Competitive Advantage Part 1 A Sales Self-evaluation test for General Managers Principle of Success: Fine tuning Your Hospitality Business Strategies for A Measurable Competitive Advantage Part 2 5 Reasons Using A Qualified Consultant Could Make a Huge Difference in Your Hospitality Business Welcoming and Embracing Change Includes a Shift in Mind-Set A Hospitality Conversation™ on Certification: What's in a Name but Letters? - The Value of CMHS Join Now Bonus #3 One-on-One Q & Answers with Co-Founder Attention Hospitality Students and Graduates : A Career for You in Events Management? Getting the Most out of your hotel franchise investment (Part 3 of 3) "The Innovator's DNA": A recipe for Hospitality Management and Marketing? Values of Importance- Insights from THE MANAGER'S TOOLKIT by Dr. Marc CLark Cashing In on a Good Thing - Understanding how GREEN benefits everyone Forms & Checklists Fundamentals of a Pre-Screening Phone Interview Questionnaire Poor Hotel Service Apology Letter Compliment on Employee Performance Letter Restaurant Opening and Closing Duties Sales Inquiry Letter Reservation Mix-up at Check-in Letter VIP Welcome Letter This Month in History Origins of Famous Brand and Company Names Hotel Day Manager on Duty Report Guest Room Deep Cleaning Task Checklist Guest Room Discrepancy Report Hotel Public Areas Inspection Checklist Hotel Room Status and Attendant Daily Report Lost and Found Articles SAMPLE Pet Policy and Agreement Form Human Resources - Associate Exit Survey List of holidays by country Toss Out Useless Paperwork in Hospitality Businesses Management by Objective : one-page sample Secret Time Wasters in Business #13-30 Public Area Cleaning Checklist SAMPLE Guest Room Amenities and Standards Checklist How Well Do You Manage Your Time? The Value of a Solid Risk and Crisis Management Plan ; Don't Be Left in the Dark ! Ten Tips On Presentations and Sales Calls| Observations from HospitalityEducators.com Measuring the ROI of Training Bodily Injury Letter How to Get New Employees On Board 50 Questions to Help You Improve – A Self Assessment Tool Hospitality Training World Class Service 101: Know the difference between meeting and exceeding expectations Building Trust - part of the Hospitality Supervisor Training series Delegation Skills - part of the Hospitality Supervisor Training series. Understanding Your Leadership Style - part of the Hospitality Supervisor Training series Mission and Vision Statements - part of the Hospitality Supervisor Training series Building Effective Teams - part of the Hospitality Supervisor Training series Communicating with Guests who are Deaf or Hard of Hearing in Hotels Pride and Credo - A Powerpoint Presentation - part of the Hospitality Supervisor Training Series 45 Lessons in Life PREPARING FOR TRAINING Strategies to Motivate Your Employees #71-82 Understanding and Living Values Welcome Justin G. Lewis as Guest Columnist Strategies to Motivate Your Employees #11-20 Strategies to Motivate Your Employees #41-50 Strategies to Motivate Your Employees #51-60 E-mail Etiquette – An Overview Training Games and Icebreakers #1-5 Training Games and Icebreakers #6 -10 Green Suites’ Top Ten Ways for Hotels to Celebrate Earth Day Everyday ADA Business Brief - Service Animals Ice Breakers and other Warm-ups Training games and Ice Breakers #21-25 of 40 Ice Breakers and other Warm-ups #26-30 of 40 Warn up activities, Ice Breakers and training games #31-35 of 40 Ice Breakers and other Warm-ups #16-20 of 40 Training games, Ice Breakers and other Warm-ups #36-40 of 40 AND a Bonus Tips for Conducting Successful Group Discussion 5 Stars vs. 4 Stars: What’s the difference? Hospitality Conversations™ : Examining the Learning Options Available in the Hospitality Field. Approaching Success Can Come from more than One Direction Are your safety training programs "THE SAME OLD. SAME OLD?" A Smile from HospitalityEducators.com - International Moment of Laughter Day Service Excellence: Inspect What You Expect Javier Tomé joins HOSPITALITYEDUCATORS.com as Guest Columnist Only BIG WOW's...no bow-wow's Service at it's best! Why Does Customer Service Suck? or Understanding the Differences in Customer Service and Customer Empathy What we have here is a FAILURE to COMMUNICATE! Customer Service - a Training Video Lessons From the Field - Communications 101 The ultimate customer service story Is your service and training exceptional, good enough or failing? Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! Choices - A Power Point Presentation on Management and Leadership Styles Understanding ESL Workplace violence prevention Communications 101 – How to effectively use the telephone The Mission of HospitalityEducators.com: To be Your Resource of Choice Founding Associate Dr. Marc Clark SmartBizzOnline.com 2nd Quarter 2011 Newsletter Life can be full of (pleasant) surprises - When things go RIGHT in Hospitality Invictus - the poem that motivated a nation can inspire your hospitality business! A Teachable Moment Hotel staff must be "empowered" to solve problems PowerPoint Presentations That Get Results "A Bakers Dozen" of Strategies for Effective Team Work Employee food safety training made easy Answers and Practical Solutions from Readers on The Value of Hoteliers Helping Hoteliers SERVICE CODE The commitment to hospitality Bill Gates on Issues facing hotels and hospitality December Loss Prevention & Risk Management Newsletter: Preventing Hotel Housekeeper Injuries "If You See Something, Say Something™" Campaign 5 Ways to Help Your Team Perform Better What is Your Staff’s Cross-Cultural IQ? The ROOMS CHRONICLE : Paying it Forward Means Everyone Wins Restaurants add multicultural training as minority populations grow Five Clever Ways to Get the Dirt on Your Hotel Hotel Marketing & Sales 10 Hotel Sales Mistakes to Avoid in Today’s Competitive Marketplace “A Bakers Dozen” of Strategies for Hotel Sales & Marketing Professionals Effective Sales Management: Short and Long-term Planning, Forecasting, and Expense Budgeting Part 1 of 2 Four Steps to Setting Accountability: Building Revenues Fundamentals of Sales Planning : Part 1 of 2 U.S. Travel Association 2010 Travel Forecasts How Do You Make The Decision If You Need A Person Dedicated To Selling The Services Of Your Hotel? LESSONS FROM THE FIELD - Identifying Your Customers CAN WE AFFORD NOT TO INVEST IN BUSINESS TRAVEL? Harness the Power of the Millennial Generation Principles of Profitability: Points to Ponder Expanding Your Markets - Building A Diverse Customer Base November, 2010 Bizarre and Unique Holidays Travel Industry Definitions 10 Things Your B&B Won't Tell You Public relations professionals provide positive return on investment 10 Hotel Sales Action Steps to Succeed in Today’s Competitive Marketplace A Glossary of Hospitality Industry Terms to Know : Marketing and Sales Emphasis Understanding the Value and Power of Breakfast Part 1 of 2 Understanding the differences between Marketing and Sales Hospitality Conversations : Using Business Networks Productively Or Recovering Lost Customers After a Renovation Hotel Best Practices for Managing Room Blocks Convention Industry Terms and Phrases Recognizing the Value of the “Small Meetings” Markets Recognizing there is Not Only One Approach in Building Revenues Chaos in the Lodging Ratings World and Defining "Boutique" - A Solution? September, 2010 Bizarre and Unique Holidays Top ten meeting and incentive tips and trends for hoteliers What We’ve Learned from 40 Years of Meetings 3 Changes We Will See In Hotel Marketing In 2011 Understanding "Boutique Hotels" - A series by Harry Nobles #1 What Is A Boutique Hotel? Have Boutique Hotels Gone Too Far? Understanding "Boutique Hotels" #2 a series by Harry Nobles Understanding "Boutique Hotels" #3 Our Favorite Hotel? A series by Harry Nobles Understanding Boutique Hotels #5 Defining "Boutique" - A Solution? A series by Harry Nobles America's Best Public Bathrooms October, 2010 Bizarre and Unique Holidays 3 Hotel Internet Marketing Tactics From Outside the Box The Cost of Hotel Marketing Hotel Sales Training That Excites, but Changes Little December, 2010 Bizarre and Unique Holidays Insights on Interacting with Busy Executives - Ideas on Public Relations Understanding "Boutique Hotels" #4 . Is 'Mega Boutique Hotel' an Oxymoron? A series by Harry Nobles The Case for Face-to-Face Business Meetings Time For Hoteliers To Sharpen The Saw - A Common-Sense Approach to Renewal A “High Touch” Lesson for Hospitality Managers - Understanding Body Language Business Travel Shows Positive Trends for 2011 The 10 MOST INSANE HOTEL PACKAGES EVER Meeting Trends for Hoteliers in 2011 | MPI’s Latest Research Reveals Industry Trends Meeting Planners Optimism is Rising for 2011 Understanding the AAA/CAA Diamond Rating System January, 2012 Unique Holidays February Unique Holidays March Unique Holidays 3rd Quarter July-September , 2011 Unique Holidays 4th Quarter October- December , 2011 Unique Holidays Major 2011 Holidays Calendar in USA Religious, themed, and regional holidays Extended Stay Properties and Corporate Lodging and Apartment Accommodations Are Changing the Market Sales Action Steps #1-12 A Fresh Air- New Ideas Perspective Hotel Packaging Can Add Significant Revenues and Create Loyal Customers Independent poll of UK hoteliers indicate changes in attitudes in marketing and the competitive situation Electronic Marketing...The Great Hotel Equalizer ...And You Can Do It Without Going Broke Opportunities and Challenges in Use of Social Media It Takes Attitude, More Than An Economic Turnaround, For Hotels To Recover From The Recession - By Neil Salerno, CHME, CHA HospitalityEducators.com: Real and Practical Action Sales Action Steps #13-28 Hotel Revenue Management is Now More Important than Ever ! HOTEL MARKETING: Frequently Asked Questions for Government Travelers Top Tips for International Meetings How to define a hotel USP High Touch in dealing with Guests Produces Results Hotel Common Sense : Five Common Sense Steps to Stronger Public Relations A Professional and Personal Tribute to Neil Salerno, CHME CHA A quick way to generate repeat business to your hotel The Problem With Marketing “Break-It” Hotel Marketing…A Mental Exercise The Competition to Cater for Women Business Travellers Hoteliers, How Are FaceBook & Twitter Working For Ya? 12 Tips for Increasing Your Ranking on TripAdvisor How to Optimize Your TripAdvisor Listing The Importance of Interior and Exterior Photography Act as if you are number two Hotel Common Sense - Maximizing Effectiveness at Trade Shows Increasing Traffic at your Hospitality Trade Show Booth Understanding Your Customers: Segmentation trends and Group vs. transient Adding Value Has Nothing to Do with Price! 2012 Meetings Market Trends Survey How do you share Your Value Proposition?. Customers Rule As Never Before, and Smart Operators Are Really Paying Attention Likeability: how to double your sales! Putting Customers at the Center of Your Business - Marketing Hotels and Hospitality Hotel Marketing: ‘A Bakers Dozen’ of Observations for Cooperative Efforts for Successful Convention & Visitors’ Bureaus Hotel Marketing : Partnerships Expand Green Meeting Options Hotel Marketing: Are you part of the social conversation? Marketing Hotels and Hospitality: Business Secrets from a Successful Hotelier The 4 step formula for using Social Media Marketing for your business... US Government Per Diems - 2012 Factors Influencing Lodging Rates for Government Travelers Using The Internet To Promote, Not Just Present, Your Hotel Social Media For Hotels – What Helps, What Doesn't Hoteliers...What is Your eMarketing Proficiency? Hoteliers and OTA's, Partners or Opponents? "Growing Tension Between Hoteliers and OTA's"...NONSENSE! An Alternative Viewpoint What is Your Hotel's Online Market Share? Mastering The Art of Online Sales Through Hotel Website Content Weighing-in On Hotel's Use of The TripAdvisor Tools How & Why People Choose Hotels Online Storytelling in Hospitality Sales and Training - Different Perspectives on Hospitality Sales and Training A Quiz on Effective Hospitality Marketing: Using Complementary Tools U.S. Travel, on the Power of Face to Face Operations Planner and Promotional Calendar Hotel Selling's 'S' Factors Lessons from the Field Hospitality Research Examines Daily Deals and Sustainability Issues A Global Study of Internet-Enabled Flash Sales and Private Sales 4 Rules of Successful Negotiation A Simple and Often Overlooked Way to Increase Business. How To Find The Hotel Social Media Superfans in 3 easy steps Targeting Ancillary Revenue Growth in a Feasible Way Keys to Success - A Fresh Look at the 4 Ps of Marketing Convention and Visitors’ Bureau (CVB) Travel Trade Sales Definitions Collaborative selling key as demand returns How to Get Your Hospitality Business Involved in a Charity What Guests Want - USA Hotels Amenities Survey How to Work a Room and Make Lasting Connections Survey Shows ‘Inside’ Story about Hotels - Frequent Travelers Share their Preferences and Frustrations Legal Common ADA Problems at Newly Constructed Lodging Facilities ADA Checklist for New Lodging Facilities Negligent Hiring, Retention and Supervision: What is the Employer’s Duty of Reasonable Care? Case study of Punitive Damages Affiliated with Hotel Management Agreements #3 of 3 : 2660 Woodley Road Joint Venture v. ITT Sheraton Corporation Case study of Punitive Damages Affiliated with Hotel Management Agreement #2 of 3 : Pacific Landmark Hotel, Ltd. v. Marriott Hotels, Inc. Mike Henning's Family Business News and Insights , July 2010 Hospitality Conversations™ - HOW TO SELL YOUR HOTEL in a sluggish economy. MIKE HENNING’S FAMILY BUSINESS NEWS & INSIGHTS August, 2010 Tax Deductions for Your Green Hotel Case study of Punitive Damages Affiliated with Hotel Management Agreements #1 of 3 Wooley vs. Embassy Suites DISCLAIMER FOR IN ROOM SAFE HOTEL OWNERS - A checklist on How to Recruit the Right Operator Top Ten Questions for Audit Committees Hotel Management Agreements: Exculpation Clauses for Protecting the Owner's Assets 5 Key Elements for Good Hotel Management Agreement Budget Provisions How to Handle an ADA Lawsuit and How Not to Do It - By Jim Butler, Author of Www.HotelLawBlog.com Be aware of and work with the Law; do not be afraid of it From HospitalityLawyer.com: Web Sites to Assist in Anti-Terrorism Planning Choosing the "right" Hotel Brand and Operator - HMA PRO™ Checklist from Jim Butler Legal Updates on Condo Hotel Structure New ADA regulations take effect in March 2012 New Requirements For Claiming Tip Credit in USA US Department of Labor "Takes on Small Biz" in Hospitality| Contractor v. Employee ADA Defense Lawyer: How to quickly lose business. (no ADA-compliant reservation system) 2011 Global Congress on Legal, Safety & Security Solutions in Travel Captive Insurance for Hotel Owners More on Understanding the Potential of Captive Insurance Companies Hotels, Real Estate, EB-5 Immigrant Investor Visas Global Congress on Travel Features Best Practices for Lodging Operators ADA Webinar Focuses on Minimizing Impact on Operations, Litigation Meet the New ADA ; What you need to know about how new rules could affect meetings. ADA Regulations Update - Recreational Facilities What may be The biggest threat to the brand capital of your hospitality business? A Caution to Hospitality Industry Employers on Tip Violations Say Goodbye To "Grandfathering" Under The ADA Loss Prevention & Risk Management Newsletter American Hotel & Lodging Association Quizzes Hoteliers on Upcoming ADA Changes Hotel Developers: Why a "regional center" may be the key to financing your next hotel development or expansion. And what you need to know . . . Labor and Employment Alert: New Law Requires Employers to Post Employee Rights Notice by November 14, 2011 Waiter, there's a dog in my soup ... Limited liability issues and ADA Labor Law Update: Controversial Union Rights Notice Now Available From Labor Board -- Employers Should Not Rush To Post Legally Speaking, By: Karen Morris Hotel and Motel Management How to Market Alcohol Beverages Legally Using Social Media Loss Prevention & Risk Management Newsletter The need to understand and work with the law continues to grow in hospitality – Today and in the Future January Operator Newsletter: Best Practices and Preventing Housekeeper Injuries Sexual Harassment: What Employees Need to Know ADA tips from AH&LA 7 Legal Steps You Will Need to Complete to Build Your New Restaurant RESTAURANTS TIP CREDIT APPEAL REJECTED BY US SUPREME COURT ADA Defense and Compliance Lawyer Advisory: DOJ clarifies March 15, 2012 mandatory pool lift requirement! HospitalityLawyer.com - Hotel & Restaurant Loss Prevention and Risk Management Newsletter February 2012 HospitalityLawyer.com - Beverage Newsletter OSHA Compliance For Restaurants UNITE-HERE Ups The Ante Against Hotels Hotels Handle Pool Lift Regulations 10 things to consider about negotiating a new hotel management agreement more successful. California Supreme Court finally gives employers some good news in Brinker Restaurant Corporation v. Superior Court EB-5 ALERT: California's new TEA approach will discourage EB-5 investment in California Can You Refuse To Hire A Felon? Frequently Asked Questions By International Investors in US Properties Warning: Understand the law relating to Fair Labor Standards Act's minimum wage provisions Human Resources Seven Sure-Fire Ways to Keep Talented Part-Timers Performance-Based Interviews A Baker's Dozen of Fundamentals for Retaining Quality Staff OSHA RULES EMPLOYER PAYS FOR PERSONAL PROTECTIVE EQUIPMENT OSHA "Fundamentals of a Workplace First - Aid Program" Tips for Structuring Your Property’s Diversity Program Eight Gifts (of Value) You Can Give Away, Which Will Not Cost You a Cent Training and Development – A self-analysis A Sampling of Job Interview Questions that Should Do the Trick Recruiting Strategies in Hiring and Retaining Employees Have a Seat: Tell Me What You Think! Strategies to Motivate Your Employees #61-70 Resolving Problems between You and the Boss Personnel records: What you need to know to avoid possible liability 6 Observations on Finding and Employing Problem Solvers Negligence and Responsible Care in Employment - An Attorney's Perspective Rules of Engagement: Fair and Firm Train The Trainer: Effectively Reaching Today’s Adult Learners Strategies to Motivate Your Employees #1-10 Strategies to Motivate Your Employees #21-30 Strategies to Motivate Your Employees #31-40 The Most Important Words for the Workplace or “A short course in human relations” Mind Your Manners - Introduction Mind Your Manners - Part Two - Case Study Hospitality Conversations™ - Keys To Success | "Working with Recruiters " Why Confidentiality Agreements Are Necessary by Meg McDonough From the Chalkboard to the Front Line - Meeting Tomorrow’s Staffing Needs When it is Inappropriate to Terminate an Employee Sample “Policy Against Harassment” Pandemic Flu: Key Facts Can we do it better in terms of Human Capital and set apart from our competitors? Hiring tools to help us reduce costs, and hire the right person! How to Interview a Restaurant Manager "Why it is not OK to have an average turnover." Working with and Understanding Different Generations in Hospitality Hospitality Conversations™ – Appreciating the Values of International Hospitality Steps to Better Workplace Communications Labor and Employment Law Session Highlights HR in Hospitality Conference Why Diversity Matters: A Glossary of Diversity and Inclusion Terms Customer Service Behaviors How to Plan a Team Building Event Everyone Will Enjoy Factors in Hospitality Hiring Decisions- Cornell Research Findings Illegal Immigration: Today’s Challenges and a Way Forward for Hospitality Employers Put Handbook Review on Your 'To Do' List. Writing An Employee Handbook Your Employees Will Read - And Heed, Part 1 Writing An Employee Handbook Your Employees Will Read - And Heed, Part 2. Running Lean= Human Resource Executive Online How would your staff rate you as their Manager (or Boss)? Compare your thoughts with these statistics from around the world A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors Put Your Employees First | Observations from HospitalityEducators.com Managing People Across Cultures: Short Focused Programs How to Figure Out the Actual Cost of Your Employees How is Labor Turnover a Problem in the Hospitality Industry? A case study on international hotels into the aspects of labor turnover Guest Service in Hotels ADA Customer Services Best Practices Global Responses and Personal Stories of Delivering Hospitality Exceptional Customer Service - at no extra cost! Common Sense Tips to Balancing Momentum and Superior Customer Satisfaction ADA - Input from Customers with Disabilities Three Reasons Service Stinks A Perception on Customer Service Strategies for Providing Outstanding Customer Service #1-15 Strategies for Providing Outstanding Customer Service #16-35 Strategies for Motivating Your Team and Yourself! Look for the Ducks Guest Service - Recovery from Previous Shortcomings The Best Service School Top 10 Hotel Pet Peeves Shared by Ian Robert James Larmour in International CHRIE The 100% Principle Service Excellence Resolutions For Managers and Employees The Simple Truths of Service Be Memorable...regardless of your job title Principles for Success: What we have here is a FAILURE to COMMUNICATE! Your Hotel may be old, but the way you deliver service should not be... Just ask Mickey Mouse KEYS TO SUCCESS Observations on SERVICE #11-25 Where Everybody Knows Your Name.... | By Terence Ronson, ISHC Memorable Customer Service Strategies #36-55 What's one action you can take today to impress a customer? Paying Attention to Details Can Really Pay Off! Interview with a Service Superstar The Double-Platinum Rule 2.0: Inform & Inspire Work Like You Own It! 2.0 The 1st Step of Service The 25 Worst Customer Service Stories to Train the Best CSRs What's the Problem? How do you deliver consistent and exceptional Guest Service? Guest Service: How To Serve a VIP Service quotations from HospitalityEducators.com A Management Company CEO Shares his Definitions of "True Hospitality" A tale about Customer Loyalty A Commitment to Service Excellence from One of the World's Best Known Hotel Companies The Heart of Hospitality Remains Service Customer Problems Are Opportunities to Build Guest Loyalty Using Dissatisfied Customers as a Source for Innovative Service Ideas The Three Ingredients of Engaging Service GLOBAL READER DEFINITIONS OF HOSPITALITY How to Optimize Service to International Visitors Top 25 Hotels for Service in the United States Earn Your Customers' Confidence Top 5 Most Important Amenities to U.S. Travelers Franchisees Innovation: Case Study - The Big Mac, created by franchisee Jim Delligatti Hotel General Managers A Hotelier’s Self- Assessment Quiz Blending high tech with high touch has become essential today for optimal results Getting the Most out of Your Hotel Franchise Investment (Part 1 of 3) Lessons on Brands and Discounting (with a touch of humor) Making “CELTIC PRIDE” work for you Management By Objective - Business Planning in Hospitality Businesses Now is the time to invest in Your People Principles for Success as a Manager Part one: Understanding the Organization State of California Department of Alcoholic Beverage Control HOTELS/MOTELS: COMMONLY ASKED QUESTIONS ABOUT ABC LAW The Use of Off-Duty Police Officers KEYS TO SUCCESS - Managing the Intricate Challenges of Today's Hospitality Leadership Forbes Business Outlook 2010 Why do we really do what we do? | Principles of Success What is your definition of leadership? Unleash the potential ! Recognize the true value of your Front Line Sales People Getting the Most out of your Hotel Franchise Investment - Part 2 Leadership Must-Do's That Produce Great Results! - Week 1 When is the Right Time to Worry About Your AAA or Forbes Rating? HospitalityEducators.com | Born on the Fourth of July! The EVOLUTION of BEST PRACTICES in HOSPITALITY and TOURISM (part 1 of 2) HOSPITALITY CONVERSATIONS™ : HOW TO SELECT THE RIGHT DESIGN FIRM TO REFRESH OR RENOVATE YOUR HOTEL . Principles of Success Planning in a Challenging Economy – Part 2 of 2 – Probing Expenses Strategies to Make Your Hotel More Profitable NOW 101 Things to Know About Bed Bugs #81-101 Visionary Leadership – A Check list for Action Leadership Must-Do's That Produce Great Results! Week 2 AAA Approval Help Business Pandemic Influenza Planning Checklist Delivering Hospitality and Pride Understanding the Value of Ratings - The dilemma of going from 3 Diamonds to 2 Diamonds Making New Year's Hospitality Resolutions Real and Practical: A "Fresh Air- New Ideas" Perspective Credit Card Security is a Major Issue in 2011 - Hotel Associations Issue Joint Statement on Data Protection No Nonsense Benchmarking for Hotels and Hospitality Businesses. Leadership Must-Do's That Produce Great Results! - Week #5 The Components of a Good Vision Statement. Leadership Must-Do's That Produce Great Results! - Week 4 Leadership Must-Do's That Produce Great Results! - Week 3 Evaluate Your Hospitality Business Strategies to Create a Real and Measurable Competitive Advantage Half Luck and Half Brains - 20 Steps for Success A Common Sense Review Process for Capital Investments Principles For Success As A Manager | Part Two: Motivating The Team WARNING: Be aware of The Seven Deadly Sins of Management Critical tasks for ownership change and renovations Leadership for Growth: It’s Time to Grow It’s Time to Grow - Look at Your Perspective! High-impact, low-cost ways to win guests A Harvard Business School Video Interview on Motivating Everyone on the Workforce The Path to Peak Performance Raising Sales Force Effectiveness Where is your desk? Another “High Touch” Lesson for Hospitality Managers Hotel & Restaurant Operator Newsletter 10 great ideas on engagement Is Your Hotel Innovative or Just Another Commodity? Nine Things Successful People Do Differently KEYS TO SUCCESS™ 2012 Hospitality Keynote & Workshop Offerings How to Stop Your Profit Drain Turning Knowledge into Profits Business in a Fast-Changing Industry: “The Art and The Science” Standing Out From the Crowd in Business Managing Time - Practical Tips and Insights from Enda Larkin Leaders Need Partners, not Followers Key Issues of Concern in the Lodging Industry: What Worries Managers Bio as Bible: Managers Imitate Steve Jobs Hotel Engineering & Maintenance How to take your Golf Course Operations to the Next Level "A Baker’s Dozen" of Strategies for Hotel Chief Engineers Review Energy Management Strategies to Assist the Bottom Line Suggested Engineering and Maintenance Tracking and Follow-up Form WATER CONSERVATION TIPS NOW (at near year end) is the Time to Examine Your Fire Extinguishers for Reliability Preventative Maintenance for Profitability Bed Bugs; What’s Really Working ! By Paul J. Bello You Can Build An Effective Bed Bug Trap For Under Ten Bucks ! by Paul Bello Green Meetings Report Hotel Housekeeping “Pay-per-room” cleaning can save time and labor expense while increasing service scores and room attendant satisfaction Lost and Found Articles TRAINING DOCUMENT FOR NEW HOUSEKEEPING SUPERVISORS Bed bugs: Bad dreams, bad publicity, and bad for business Guest Room Inspection Checklist TRAINING DOCUMENT FOR NEW SUPERVISORS Bedbug threat irks hotels, spooks guests - CNN Special Report Don't let the bed bugs bite! 101 Things to Know About Bed Bugs #1-20 101 Things to Know About Bed Bugs #21-40 101 Things to Know About Bed Bugs #41-60 101 Things to Know About Bed Bugs #61-80 Back injuries remain the nation’s number one workplace safety problem 140 + Things to Know About Bed Bugs : Part 1 - Updated January 2011 140 Things to Know About Bed Bugs - Part 2 140+ Things to know about Bed Bugs - Part 3 140+ Things To Know About Bed Bugs - Parts 4 and 5 140+ Things to Know About Bed Bugs - Part 6 Of Bed Bugs & Mattress Encasements Unwelcomed Hotel Guest: Bed Bugs Part 1 - Prevention Unwelcomed Hotel Guest: Bed Bugs Part 2 - Green Eradication Strategies Ways to Reduce Expenses and Streamline Your Hotel's Housekeeping and Laundry Departments Hotel Amenities - to Dispense…or Not to Dispense? America's Dirtiest Hotels New Data Shows Bed Bug Pandemic Is Growing Hotels ditch the housekeeping carts Eight Ways to Potentially Add Efficiency to Your Hotel's Housekeeping and Laundry Department Should You Outsource Hotel Housekeeping Services? Why Your CFO Cares About Automated Laundry Operations Common Sense Training Tips Hotel Front Office Wake-up Calls – Daily Record Front Desk Day Shift Check List Front Desk Reservations Tracking Report Industry Terms to Know : Operations and Management Emphasis Risk Management - Dangers in Credit Card Theft Front Desk Welcome Call Log Online Competitive Shopping Survey of Third Party Websites Guest Service - Positive Telephone Skills SmartMoney.com presents: 10 Things Hotels Won't Tell You Understanding the Consumers' Approach and Needs in Hotel Upgrades Suggested Front Desk Pre-Shift Meeting Checklist Front Desk Training Can Increase RevPAR Food & Beverage Bar and Dining Room Side Station Checklist House Policy for Alcohol Service Banquet Service Items Check List Suggested Daily Cleaning Schedule for Restaurants "A Baker’s Dozen" of Strategies for Hotel Banquet Managers What are you doing when you aren't cooking (for your hotel restaurant)? Zagat is Calling – Are You Ready? A Personal Interview with Chef Guillaume Marchand of the Ritz-Carlton In depth interview with International Chef Philippe Renaud Condensed Interview with Ocean Reef Club Chef Philippe Reynaud Freshman Recipe for Increasing Hotel F&B Revenue What's Hot and What's Not in 2011 for Meetings Menu Transparency - An editorial perspective By Meg McDonough Fifteen Food and Dining Trends in Restaurants and Hotels for 2011 Cornell Professor Publishes Updated and Expanded Techniques to Improve Restaurant Tips Restaurant Industry Sees Decline in Menu Pricing and Wages Along With Significant Increase in Healthy Menu Options Restaurant Trends - Growing And Emerging Concepts 2011 menu trends How to boost sales and stand out from the crowd - 10 marketing tips for restaurants 35 Different Napkin Folds Online, Mobile, and Text Food Ordering in the U.S. Restaurant Industry P’s and Q’s for F&B The Compelling Atmosphere of Mediocrity: Change Your Focus National Waiters and Waitresses Day: Appreciation and Recognition are the 'Special Order of the Day': Top Ten Breakfast Trends for 2011 The Challenges facing Customer Confidence in Restaurant Sustainability Issues New Edition of Food and Beverage Operations Textbook Focuses on Memorable Dining Experiences Understanding the Meaning & Power of Breakfast. A Bakers Dozen of strategies for hotel food and beverage directors "A Bakers Dozen" of Strategies for Successful Hotel Breakfast Service SAMPLE Banquet Alcohol Requisition Form Saving Big Dollars in a "small-dollar" Budget Line Item of Your Hotel or Restaurant Chain Cornell Study Finds Daily Deals Bring in New Customers, but Repeat Business Remains a Question Restaurant Trends - Growing And Emerging Concepts Hospitality Food Sanitation Chemicals - A New Business Model Difficulties in the pub trade How to Leave a Positive Lasting Impression with Meeting and Conference Delegates What are successful restaurant doing to maintain clients? Hotel Accounting Planning For Profits - An introduction to the budgeting process ADA - Tax Incentives for Businesses Effective Sales Management - Part 2: Short and Long-term Planning, Forecasting, and Expense Budgeting Manage Profitability Payment Card Industry Compliance Process for Lodging Establishments “A Bakers Dozen” of Strategies for Hotel Controllers Uniform System Of Accounts For Lodging - 10th Edition - Major Changes Understanding what we measure and making it count! Media + Social Media Is Hospitality the right industry for you? Talk Radio Featuring HospitalityEducators.com The Power of Encouragement - Even Eagles Need a Push TRENDS - Properties of All Sizes Find Major Energy Savings - You Tube video stories Consumers and Green Hotels - Part 1 Consumers and Green Hotels - Part 2 Finish Strong Pulling Together -- Understanding the Lessons of Nature 3 keys to managing your attitude... Secrets from Zig Ziglar Wisdom on life and the road to success: Rare Interviews with Michael Jordan Philosophies for All of Us Skills of Great Entrepreneurs 10 Social Media Tips for Small Businesses Why Social Networking Means Business for Hotels No Excuses, No Regrets Great Motivational Quotes | Thoughts from HospitalityEducators.com Parallels between Sports and Business Charting the Courses of Success for Leaders and Managers Mentoring Program, Integrity, and Team Work in Action at a Large Multinational Company Stay Hungry - Be Foolish - Steve Jobs Commencement Speech on Values, Life and Death Effective Social Media Contest Case Study US - Borrowers' and Lenders' Expectations in 2012 50 Totally Random Social Networking Tips 9 Hot Facebook-Marketing Tips for Small Business 5 Common Social Media Mistakes and How to Avoid Them The New World of Hotel Ecommerce How Relationship Marketing Will Increase Hotel Occupancy Top 10 Characteristics of a Leader Ethics and Social Media: Where Should You Draw The Line? 89 Ways to Get Email Addresses for Newsletters & Marketing Campaigns How to Increase Your Hotel’s Guest Reviews Bill Marriott talks about the World of Opportunity at Marriott and how these core values have sustained the company for 85 years. 7 Quick Ways to Build Buzz and Customer Traffic - What is it that keep Hotel Decision Makers awake during the night? "The Big Flaws in Hotel Rankings" Marketing for Small and Boutique Hotels Link Building Ideas For Online Hotel Marketers to Get New Customers 6 Things to Look For When Analyzing your Competition The Universal Franchisee Bill of Rights Hotel Website Analytics: Is There Such Thing As Free Lunch? Contact Us Home About Us & Who We Serve

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