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Recent articles

  Service Excellence - In EVERY AREA
Feb 20, 2012
Terence Ronson, HospitalityEducators.com Guest ColumnistTerence Ronson, ISHC, Managing Director of Pertlink, Ltd and
Guest Columnist @ HospitalityEducators.com shares another comprehensive tour into the front and heart of hotel service and facility with insights on a major property in a major European city.
  Tips for First-time Managers
Feb 20, 2012
Leading other employees can be a significant adjustment for most. Just because someone is high performing in one position, does not mean that they will be high performing as a manager. There are many factors to take into account, especially if the new manager is to lead a group of his peers.
  Steps to Better Workplace Communications
Feb 16, 2012
How you communicate with your staff reveals the value and respect you place on them. It can encourage or demotivate them.  It will have an impact on how well they become a team-player.
  What's the Problem? Inadequate training
Feb 15, 2012
Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share. This video from a Starwood Director Service Culture for Starwood Hotels & Resorts EAME offers some fundamental insights.
  America's Promise Alliance : Ritz-Carlton Hotel Company's "Succeed Through Service"
Feb 10, 2012

Ritz-Carlton President and COO Herve Humler Attends The White House Educational Roundtable Hosted by President Obama

In partnership with America's Promise Alliance, The Ritz-Carlton Hotel Company developed "Succeed Through Service" to engage employees at all Ritz-Carlton hotels, residences and destination clubs with a school in a underserved local community. "Succeed Through Service focuses on giving young people a bright future through life-skills training, career exploration, and service-learning projects," said Ritz-Carlton President and COO Herve Humler. "As the name suggests, Succeed Through Service is all about helping young people thrive and inspiring them do their best."
  How to Get More from Your Training Budget
Feb 9, 2012
There’s no doubt that investing in training and developing your team pays dividends. But how can you ensure that you’re getting the full benefit of your training budget? Caroline Cooper from Zeal Coaching explores seven ways to ensure you’re truly maximising your investment in training.
  Eye on Awareness—Hotel Security and Anti-terrorism Training™
Feb 8, 2012

Eye on Awareness—

Hotel Security and Anti-terrorism Training™

  5 Tips To Effective Compensation Management
Feb 6, 2012

Compensation management systems automate and manage the planning, modeling, budgeting, analysis, and execution of enterprise-wide compensation plans. Organizations that have invested in these systems cite a number of significant benefits. This field guide explores five critical steps to ensure that you get the most out of your compensation planning investments
 
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