To service hotel guests best it’s great to know what they expect when they arrive at the hotel. Finding out what hotel guests want may seem obvious to many hoteliers and in many cases it can be as simple as asking the front desk personnel what guests ask them most. WHIP Professional Online Marketing for Hotels has found as they are working to help clients ways to increase their services and thus increase their bookings by asking guests what they think. A survey of a little over 2000 guest after their hotel stay to find out what they wanted while at the hotel. Following is a graph that shows the results per type of guest.
