Blog # 100
A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition!
Many of us have heard variations of the expressions below, but I have discovered that too few hospitality organizations really have made these sentiments part of their corporate culture of hospitality.
We will give a free one-month membership to www.HospitalityEducators.com for the best three responses submitted to complete the last Reflection by May 25, 2011 to email@example.com, as well as post them in a full-length KEYS TO SUCCESS column shortly after.
Customer reviews are vitally important. They can make or break a hotel and its reputation.
Insights and answers from Olery and other sources reveal the history of customer reviews and much more. All in this flashy infographic.
With the invention of email, the world of convenience has moved to a new level. The cost involved with many types of mailings has also decreased and, in general, our ability to save time and speed-up decision making all has led to a more effective work environment. While emails have dramatically reduced the proverbial game of “telephone tag”, emails now have replaced some of the personal contacts associated with the call or an individual visit.
There are many different opinions that surround what is considered to be proper e-mail etiquette; however, there are certain basic pointers that can be given to enhance its’ effectiveness. The following suggestions fall under that category.