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A Bounty of Bouquets - Insights for Innkeepers May 14, 2013: Nothing brings a smile to people’s faces more easily than beautiful, fresh flowers. A fragrant bouquet welcoming guests to your inn is always a fantastic introduction to their planned getaway.

Talk Radio Featuring HospitalityEducators.com May 10, 2013: This " Bottom Line" discussion with Kathleen Hogan and John Hogan of HospitalityEducators.com focuses on a number of topics including: Profitability, Operational Management, Leadership Development, eCommerce, Marketing and Talent Management.

Hotel Impossible - Do's and Don'ts May 8, 2013: Master the Art of Hotel Do's and Don'ts with help from "Hotel Fixer' Anthony Melchiorri, who joins Kristen to help travelers avoid the heartbreak hotel experience.

'It's Not Easy Being Green' May 7, 2013: Hotel Online
News for the Hospitality Executive
In 2013, Cayuga Sustainable Hospitality will celebrate its 10th birthday as a hospitality management company managing upscale hotels, resorts and lodges in Central America, all with a strong focus on sustainability. It has been 10 very fulfilling years, filled with challenges and drawbacks. When we started, we had one client and now our portfolio boasts nine projects in Costa Rica and Nicaragua (with several new ones on the drawing board). So business is good, but often at a high cost and wearing our owners and managers at a stronger pace than normal.

GLOBAL READER DEFINITIONS OF HOSPITALITY May 7, 2013

I recently shared my definitions of the word HOSPITALITY in a column and asked readers to contribute their definitions. The response was very positive and I am pleased to share a sampling of the responses from a diversity of people and places.

Interview with a Service Superstar May 4, 2013

HospitalityEducators.com Guest Columnist Bryan Williams shares stories and examples of success in delivering sercice and "Working like you own it." This interview is with Rebecca Stayner, office manager of Generations LLC in Portland Oregon

The Heart of Hospitality Remains Service May 2, 2013

The American Hotel & Lodging Educational Institute

American Hotel & Lodging Association Educational Institute Spotlight: The Heart of Hospitality Remains Service

Service Excellence: Inspect What You Expect Apr 30, 2013

If we truly want to serve in an exceptional manner, then we must regularly look at service from our customer's perspective. It can become quite easy to get so caught up in the day-to-day operation of our jobs, that we unintentionally overlook simple service errors. We, as service providers, can become very focused on giving service, and forget that it's all about how our customers receive that service. by HospitalityEducators.com Guest Columnist, Dr. Bryan Williams, DM