HospitalityEducators.com The #1 Independent Website for Hotel Owners & Managers

Hospitality and hotel litigation support by Dr. John Hogan Feb 11, 2016: Hospitality/hotel litigation support and unbiased expert testimony in lawsuits concerning standard of care in the hospitality industry, with work on both plaintiff and defense counsel and have a balanced perspective.

10 occurrences that could ruin a guest’s stay Feb 11, 2016

Story Highlights

Although guests won’t complain about small annoyances, they are enough to ensure those guests don’t come back to your hotel.
Offer complimentary bottled water in guestrooms to avoid angry guests seeking it out.
One of the biggest turnoffs to guests is not having enough outlets to charge all their devices.

Managing Your Online Presence Has Never Been More Important Feb 1, 2016: Review Response | Web Development | Social Media

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What We Do To Build Your Hotels Reputation

HOW TO BUY A HOTEL Handbook: Franchise Issues in Hotel Purchase and Sale Transactions Jan 27, 2016: Buying or selling a hotel operating under a brand name requires special attention. Typically, the existing franchise agreement will be assumed, terminated or modified in some way, and the new branding arrangements will usually have a significant impact on the value and profitability of the hotel. The JMBM Global Hospitality Group® has represented buyers and sellers of hotels with all the major hotel brands, and has developed practical solutions to achieve a smooth transition of the franchise from the seller to the buyer, or to change the franchise if that suits the buyer's goals. Knowing when and how to work with the franchisor as part of the transaction can save both parties a lot of money, avoid major disruptions of hotel operations upon the sale and increase the value of the property itself.

Hospitality Tip of the Week : A Hotel Thanks its' Biggest Customer in a Unique Way Dec 15, 2015: A Providence RI hotel salutes its' customers and staff in a special way with a flash of its own

Leaving a Legacy - the Impact that One Person Can Make on Others; Remembering Jack Vaughn, CHA Nov 15, 2015: Legacy

This is a short six letter word, but its definition has meaning to many of us. We all hope and want to make a difference in the lives of those we interact with.   We work to positively impact others in our time.

Jack Vaughn (1937-2014) certainly left his mark and a legacy in truly dramatic ways.  One of the best tributes that could be offered about Jack would be to recognize the fact that he built his reputation and influenced others in ways that were seldom self serving.

Jack was a private person and that was evident by his quietly blending into the background in the 15 years since he left Opryland.

A personal friend and professional associate, David Brudney of California, wrote a wonderful recollection of the personal side of Jack[2] that he knew in their Westin days. I enjoyed learning some things I did not know about his background prior to the 18 years Jack and I overlapped in Tennessee.

A primary observation for me was that Jack was an exceptional hotelier and caring individual. He inspired an army of other professionals through his commitment to continuous learning and certification.

Hospitality Tip of the Week from Earl Nightingale - Embrace "The Magic Word " Jun 15, 2015: The magic word is... attitude!

Marketing Hotels and Hospitality: Business Secrets from a Successful Hotelier Apr 30, 2015

A video interview with Julian MacQueen, a businessman who owns resorts and developments including the beach waterfront Hiltons (and other Hilton/non-Hilton brands), multiple jets, property management company, and private luxury aviation FBO, and his passions and philosophies

This is one of many videos and learning tools that can be found at www.hospitalityeducators.com

The Smart Hotelier’s Guide to 2015 Digital Marketing Budget Planning Apr 26, 2015: For the ninth year in a row, HeBS Digital announces the launch of "The Smart Hotelier's Guide to 2015 Digital Marketing Budget Planning," just in time for the 2015 budget planning season.

This article outlines how to structure your budget so that you can shift more bookings to the direct online channel, better utilize your marketing dollars by increasing campaign effectiveness, and generate the highest returns possible from your property website and digital marketing initiatives.

5 Online Marketing Tips For Your Hotel Restaurant Apr 20, 2015: Follow these five extra tips to optimize your hotel restaurant's online presence to improve your restaurant occupancy as well as supplement your hotel's overall SEO strategy.

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Leadership Must-Do's That Produce Great Results! - Week 4 Apr 7, 2015

We've all read the articles and seen the statistics regarding the cost of turnover at your hotel. Some hotels experience 200-300% turnover annually. This can be costly not only to your bottom-line, but to your service and culture.

An Objective Employee Evaluation Tool You Never Use Jan 28, 2015: Pretend you have to fire one of your employees. Today.

If you had to fire someone, how would you decide which employee should go?