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Delivering Hospitality and Pride

publication date: May 26, 2009
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connectSeveral months ago, I shared my definitions of the word HOSPITALITY and asked readers to contribute their definitions. Reader input came in from many different people. As I considered these definitions last week, I realized the next step: defining is one thing - delivery is another. I found myself considering examples of excellence in hospitality and ways that successful hotels build pride. 

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