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Global Responses and Personal Stories of Delivering Hospitality

publication date: May 12, 2012
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Last fall, I shared my definitions of the word HOSPITALITY in a column and invited readers to contribute their definitions. Reader input was very positive and definitions came from people around the world who wanted to express themselves. About three weeks ago, I found myself considering examples of excellence in hospitality and ways that successful hotels build pride. I realized defining hospitality was really the introduction to delivering it. Again, I asked readers to share their thoughts and again the response from a different set of people is the result.

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