Trump Hotel Wins By Not Taking Customer Experience Shortcuts
publication date: Nov 5, 2012
If you’re looking for quick fixes or cheap shortcuts from going from point A to point B, you might as well not even bother—you are never going to attain customer experience prestige. True customer management success lies at the core of the organization and flows to every appendage; it is not derived or achieved from tinkering with a few metrics or assuring the team puts an extra-special premium on smiles.
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