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How to Make Your Front of House Outstanding & Sell More Too!

publication date: Nov 30, 2012
author/source: HospitalityEducators.com Resources
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Wisdom at work, experience in action!

Questions to Ask Yourself


• Can you summarise your hotel brand in 1 sentence? If not, how can you represent it effectively?

• Can you answer the question, “Why should I book your hotel rather than the one up the road?”

• Can you handle the top 3 objections that all front office representatives face every day?

• Can you spot a buying signal and turn it into a sale?

• Do you have the confidence to ask for the sale?

• What makes a person decide to book a hotel break? What convinces that person to book their hotel break with you?!

• How can you adapt to the changing trends in the marketplace?

• How can you help reduce costs and increase sales for your hotel?





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