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KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry!
A Baker's Dozen of Formulas to Thrive (and not merely survive) in the Service and Hospitality Industry!
Over the last ten years, I have researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry. In order for them to work though, everyone in the organization must make a personal commitment to allow these strategies to work. When the owner or senior management introduces them in a positive and re-enforcing manner, today's staff will respond with enthusiasm.
Do More than Survive: Thrive!
Introducing THE P-A-R PRINCIPLETM:
PAR = Webster defines the noun "par" as
As a verb, PAR takes on a new dimension:
Introducing THE P-A-R PRINCIPLETM:
The hospitality and tourism industry today is collectively considered the single largest employer in the world today. It is unique from many other industries in that it is requires a substantial measure of both tangible and intangible asset care. It is an industry that requires large amounts of capital, yet is one that requires an intensive commitment to the "people" side of service
CARPE DIEM = "seize the day."
Our industry has survived for centuries, but it has not been one that has generated adequate financial returns for many investors and staff. Using THE P-A-R PRINCIPLETM involves a fresh outlook at virtually all areas of our business. This includes marketing, understanding and using consistent sound business practices, Hotel Common SenseTM and developing loyalty from both associates (staff) and customers (guests).
A Baker's Dozen of Formulas to Thrive
The following partial list of ideas and formulas are prime areas for the hospitality business of today and warrant review and attention on a regular and repetitive basis.
Each business and individual has different priorities. Some ideas may appear to be obvious, while others need more thought and analysis. This program is one of our 2011 Keys to SuccessTM workshops and keynote presentations.
The letters P, A or R are listed after each idea for emphasis and focus.
MORE TO FOLLOW
Hospitality Tips of the WeekTM
Two quotes this week
"It is a thousand times better to have common sense without education than to have education without common sense." Robert Ingersoll,
(1833 - 1899) American political leader, and orator during the Age of Freethought, noted for his broad range of culture
"Common sense ain't common".- Will Rogers
(1879 -1935), born to a Cherokee Nation Family, he became known an American cowboy, humorist, social commentator and one of the best-known celebrities in the 1920s and 1930s. He wrote more than 4,000 nationally syndicated newspaper newspaper columns ,
Feel free to share an idea for a column at firstname.lastname@example.org anytime or contact me regarding consulting, customized workshops, speaking engagements ... And remember - we all need a regular dose of common sense.
Dr. John Hogan, Minneapolis Marriott, "A Career Hotelier's
Insights on Optimizing Meeting Success"
John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.
Consulting Expertise and Research Interest
If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.
 The P-A-R PRINCIPLETM by John Hogan, HospitalityEducators.com
 Hotel Common SenseTM by John Hogan, HospitalityEducators.com
 ^ a b c Schlachtenhaufen, Mark (2007-05-31). "Will Rogers grandson carries on tradition of family service". OkInsider.com. Oklahoma Publishing Company. Archived from the original on 2007-09-28. http://web.archive.org/web/20070928161652/http://www.okinsider.com/topic_01OF0MMAHY/readstory.oki?storyid=03K101DDQ. Retrieved 2007-07-21.
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