Recent Articles

Reasonable Care interview with John Hogan (in: Legal)
May 18, 2018

 John Hogan discusses recent cases

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner (in: Consulting Resources from HospitalityEducators.com)
May 18, 2018

  Russell Rules- Teams Win

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner

Workshop Focus:  
Hotel Profitability Ratios, Hotel Guest Services, Hotel Operations

This is not a workshop on sports, but on how the individual can move the entire hospitality organization to long term success with innovation, leadership and strategic goals.  

Bill Russell of the Boston Celtics defined the passion for winning through teamwork and focus.  This session shares his eleven rules for success.

Keys to Success Agenda and Learning Results

• The Value of the Sixth Man in Hospitality and any Business
• Discipline, Delegation, and Decision Making in Hospitality 
  
• The Celtic Mystique or Making Celtic Pride Work for You 

Heaven: by Hotel Standards (in: Recommended Reading)
May 17, 2018

Heaven: by Hotel Standards

 
The Parker House hotel in Boston Massachusetts has been open continuously since 1855, and is arguably the oldest continually operating hotel in the United States.  

Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! by John J. Hogan (in: Hospitality Training)
May 16, 2018

Blog # 100 A Baker's Dozen of Reflections - What our Guests Should Mean to Us | And a Competition! Many of us have heard variations of the expressions below, but I have discovered that too few hospitality organizations really have made these sentiments part of their corporate culture of hospitality. We will give a free one-month membership to www.HospitalityEducators.com for the best three responses submitted to complete the last Reflection by May 25, 2011 to john.hogan@hospitalityeducators.com, as well as post them in a full-length KEYS TO SUCCESS column shortly after.

How to Handle an ADA Lawsuit and How Not to Do It - By Jim Butler, Author of Www.HotelLawBlog.com (in: Legal)
Apr 2, 2018

The hotel lawyers at JMBM's Global Hospitality Group® see a lot of ADA cases and believe the claims will increase tremendously in the next few years as a result of the current political climate, new regulations, higher priorities assigned by the Department of Justice, and passionate private litigants seeking to make the world ADA-compliant.

KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry! (in: What You Need To Know)
Mar 27, 2018

Over the last ten years, HospitalityEducators.com co-founder john Hogan has researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry.  This Baker's Dozen introduces the first 13.

Preventative Maintenance for Profitability (in: Hotel Engineering & Maintenance)
Mar 23, 2018

Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.

What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool (in: Guest Service in Hotels)
Mar 22, 2018

What Women Really Want: Friendly Service, Stiff Drinks & A Sweet Pool

Analysis of 50 million verified travel reviews explores differences in what male and female travelers care about most at hotels

By Margaret Ady 

A Glossary of Sustainability and Green Hotel Terms and Phrases (in: Recent Trends & Hot Topics)
Mar 21, 2018

 

A Glossary of Sustainability and Green Hotel Terms and Phrases

Baker's Dozen of REASONABLE CARE Strategies (in: Hotel Safety & Security)
Mar 20, 2018

Hoteliers must remember the Lessons of Reasonable Care! REASONABLE CARE - The degree of care that a reasonably prudent person would use under like circumstances.

It's all in a State of Mind (in: What's The Problem™?)
Mar 20, 2018

Success can be achieved with commitment, focus, service and belief, as evidenced in these short videos  

10 Hotel Sales Action Steps to Succeed in Today’s Competitive Marketplace (in: Hotel Marketing & Sales)
Mar 20, 2018

In my career as in yours, we have all seen people unexpectedly succeed and others that we believed would be the likely winners falter. In hotel sales, that can be especially true and I believe at least a portion of those outcomes are based on the “high touch” side of our industry. While we have the benefits today of technology that can track and measure statistics with incredible speed, the human interaction remains the fundamental core of success in hotel operations and sales. In a recent column, I mentioned 10 mistakes to avoid. Here are ten action steps that should help increase the likelihood of success.