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Hotel Security: Navigating concerns and identifying solutions (in: Hotel Safety & Security) Feb 6, 2020: Business and recreational travelers demand safe and secure hotel accommodations, as well as responsive and friendly customer service. How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?

As Warren Buffet said, “it takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

With that said, here are nine things to consider when it comes to blending hospitality and security.

A Baker's Dozen Approach to Success in Today's Hospitality Operations (in: Hospitality Training) Feb 5, 2020: Workshop Focus: Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Operations

This workshop highlights the problems facing individual departments within every hotel and offers specific solutions on how to link efforts between departments for a cohesive team approach.

Reasonable Care interview with John Hogan (in: Legal) Feb 5, 2020: John Hogan discusses recent cases

Is your service and training exceptional, good enough or failing? by John J. Hogan (in: Hospitality Training) Feb 5, 2020

Is your service and training exceptional, good enough or failing? This short clip featuring a global restaurant brand provides insights on the proper answer.

How to Recognize Suspicious Slip-And-Fall Claims (in: Hotel Safety & Security) Feb 4, 2020

Slip and fall accidents are often not witnessed and usually result in soft tissue - or "invisible" - injuries. Because of these characteristics, such incidents are prime candidates for fraud. Whether perpetrated by a "professional claimant" or by an employee seeking unwarranted Workers' Compensation benefits, insurance fraud is a serious and costly issue.

Becoming a Class of One (in: Consulting Resources from HospitalityEducators.com) Feb 4, 2020: Class of One
Workshop Focus: Hotel Profitability Ratios, Hotel Sales and Marketing Ideas, Hotel Guest Services, Hotel Operations and Business Strategies

"Adequate" is a very ordinary word and too many hospitality businesses accept their performance and results as adequate, rather than exceptional. This workshop examines key hospitality businesses that were able to transcend the ordinary and became known as industry leaders in their own "class".

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands (in: Consulting Resources from HospitalityEducators.com) Feb 4, 2020: With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use. This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

2020 Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™ (in: Hotel General Managers) Feb 4, 2020: The Keys to Success™ are results-driven programs aimed at building competitive advantage.

Most of these programs can be offered as either a keynote address or an interactive workshop.

A Quiz on Effective Hospitality Marketing: Using Complementary Tools (in: Hotel Marketing & Sales) Feb 3, 2020

Lessons From the Field™: Common Sense Approaches in Hotel Sales

For each of the last several years, I have felt honored to work with the award winning Short Course of the Texas Hotel & Lodging Association. TH&LA for the past six decades has annually offered a week-long course at a very attractive rate for rising hospitality professionals.

Last year, one of the topic areas I addressed was marketing. Today's rising professionals are very savvy on social media and a number of related areas. Below are a sampling of questions for your review. Mark True or False and take a moment to think why you answered the way you did.

Preventative Maintenance for Profitability (in: Hotel Engineering & Maintenance) Feb 2, 2020: Lodging managers are responsible for ensuring a successful, smoothly run property. Guests and their satisfaction are obviously a top priority and there are a number of recent resources and articles that address how to ensure existing guests become repeat customers. Unfortunately, the current focus on customer service and marketing programs overshadows the back-of-the-house operations which can ultimately determine if a property is profitable or not.

This article briefly highlights the main cost factors of PM and PM’s importance in guest satisfaction, and illustrates that a piece of equipment’s useful life may be enough to justify implementing a PM program for an asset type.