Recent Articles

What They Don't Teach You at Hotel School (in: Hotel General Managers)
Feb 24, 2017

    Experience vs. School
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings  The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting.  This seminar transitions the academic message to the real world of running a profitable hospitality business.

Keys to Success Agenda and Learning Results

• High Touch versus High Tech
• The Differences Between Hospitality Sales and Marketing
• The Art of Being a Good Host
• The Distinctions in Running a Hotel and Entrepreneurship

KEYS TO SUCCESS™: A Baker's Dozen of Formulas to Thrive in the Service and Hospitality Industry! (in: What You Need To Know)
Feb 23, 2017

Over the last ten years, HospitalityEducators.com co-founder john Hogan has researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry.  This Baker's Dozen introduces the first 13.

Planning Considerations for a Boutique Hotel (in: What You Need To Know)
Feb 23, 2017

Planning to build or make a Boutique hotel? Congratulations for taking the right decision, hopefully you are in the right city and location.  Today many hoteliers or entrepreneurs are opting to go into Boutique segment. I therefore thought it timely to pen down my own experiences of creating Boutique hotels.
     Ram Gupta is a management professional with specialisation in hospitality, real estate, product and e-marketing. He has over four decades of experience in India, Far East, Middle East and Europe. He has completed his management studies from New Delhi, India and higher studies from Germany.

It's the Size of Your Idea, Not the Size of Your Budget (in: Consulting Resources from HospitalityEducators.com)
Feb 22, 2017

    People often create hotel operating budgets to spend the amount of money available or to capture the amount hoped for, rather than to accomplish the desired outcome or goal.  This seminar will consider several ways to encourage hotel staff to think "inside and outside of the box" to improve both financial results and delivery of quality service.

What's The Problem™? How to deliver consistent service excellence in changing markets (in: What's The Problem™?)
Feb 2, 2017

What's The Problem™? How to deliver consistent service excellence in changing markets The secrets of world class hospitality service

A short history of hotels (in: Guest Service in Hotels)
Feb 1, 2017

Is your service and training exceptional, good enough or failing? by Dr. John Hogan (in: Hospitality Training)
Jan 31, 2017

Is your service and training exceptional, good enough or failing?  This short clip featuring a global restaurant brand provides insights on the proper answer.

Attitude Makes All The Difference - A Zig Ziglar Training Message (in: What's The Problem™?)
Jan 30, 2017

What's the Problem? 
A person's attitude often is the main difference between success and failure.

The Problem may be one that is caused by the individual, the supervisor or manager, the organizational cutlture or some additional external factor.  In this video, perspectives are examined and there are lessons for all of us, especially in the hospitality field that faces the stress of the "always open", 24/7 reality.

Putting a Price on Customer Loyalty (in: Media + Social Media )
Dec 28, 2016

Marco Bertini, assistant professor at London Business School, outlines how to price goods so customers will buy them—and stay an advocate for your brand.

Five Legal Problems and How to Avoid Them (in: Legal)
Dec 26, 2016

Five Legal Problems and How to Avoid Them

 Small businesses (including hotels) are often sitting ducks for money-hunters seeking awards or settlements. Some may be real, others bogus, but all are costly in terms of time, legal fees, and payouts (if the business loses or settles). Knowing the problem spots can help you devise strategies for avoiding trouble.

Here are the key problem areas and some ideas for staying out of trouble.

How do you build loyalty at your hotel? (in: Hotel Marketing & Sales)
Dec 26, 2016

How do you build loyalty at your hotel?
Marco Bertini, assistant professor at London Business School, outlines how to price goods so customers will buy them—and stay an advocate for your brand.

Hospitality Tip of the Week: Simple gratitude on all we have to be grateful for (in: Recommended Reading)
Dec 25, 2016

I encourage you to take less than 10 minutes to step back and enjoy this video message

 I shared this with many of my LinkedIn groups
and the response was positive from around the world!