Recent Articles

Medical Lodging - A Niche in hotel positioning (in: Consulting Resources from HospitalityEducators.com)
Mar 17, 2018

Medical lodging can be an image enhancer, a service, a financially self-supporting hotel profit center, and a marketing advantage for a medical center if properly planned, positioned, managed and supported.  The medical centers of the 21st Century face challenges that differ tremendously from the past. Linking with the services of a properly positioned hotel can help balance the marvels of modern technology with the fiscal responsibility, design and "high touch" needs of their patients and their patient families.

SERVICE CODE The commitment to hospitality (in: Hospitality Training)
Mar 17, 2018

Elsworth Statler is considered one of the most innovative and creative of hoteliers of all time.  He is credited with many of the practices and construction methods that became industry standards.  To emphasize his commitment, Statler introduced what he called the STATLER SERVICE CODE.  The following has been updated by Dr. John Hogan, CHA CHE MHS

Consulting Resources from HospitalityEducators.com - Cultural Diversity (in: Consulting Resources from HospitalityEducators.com)
Mar 16, 2018

                   Dr. John J. Hogan,   CHE  CHA CMHS CHO

Hotel Brands Case Study - This was a different type of hospitality consulting assignment in that I accepted the challenge of the CEO of a major international hotel company to expand my duties and accept the role of serving as the equivalent of chief diversity officer for the organization.

Making Customer Service Real (in: Consulting Resources from HospitalityEducators.com)
Mar 16, 2018

Customer service is one of the most personal experiences in all of hospitality and is, at times, difficult to measure.  It can often be the deciding factor in a hotel or restaurant customer's satisfaction and intent to return. 

Understanding Hospitality Brands Today - Maximizing the Equity in All of Your Brands (in: Consulting Resources from HospitalityEducators.com)
Mar 16, 2018

 With literally dozens of hospitality and hotel brands in every major category of our business, the pressure is very real to capitalize on the value of the brands we represent and use.  This seminar offers a fresh look at the ways we use the equity in each of our brands in our everyday business decisions on pricing, purchasing, maintaining quality, and increasing our market share.

A to Z Steps to Profits or How to Stop Your Hospitality Brands and Management from Stifling People and Strangling Profits (in: Hospitality Training)
Mar 15, 2018

A to Z Steps to Profits

How to Stop Your Hospitality Brands and Management from Stifling People and Strangling Profits
Workshop Focus:  Hotel Profitability Ratios, Hotel Service, Hotel Operations

In a time of continuing uncertainty about global economies and government interventions, we all may feel a sense of frustration about things we cannot change.  This program addresses 26 specific topics that we can successfully tackle in our every day hospitality businesses.

Keys to Success Agenda Points and Learning Results

• An A to Z Guide to Keeping Talent and Boosting Profits in Hotels and Hospitality Businesses

Is your service and training exceptional, good enough or failing? by Dr. John Hogan (in: Hospitality Training)
Mar 14, 2018

Is your service and training exceptional, good enough or failing?  This short clip featuring a global restaurant brand provides insights on the proper answer.

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner (in: Consulting Resources from HospitalityEducators.com)
Mar 14, 2018

  Russell Rules- Teams Win

Russell Rules - Adapting Leadership Lessons from the 20th Century's Greatest Team Winner

Workshop Focus:  
Hotel Profitability Ratios, Hotel Guest Services, Hotel Operations

This is not a workshop on sports, but on how the individual can move the entire hospitality organization to long term success with innovation, leadership and strategic goals.  

Bill Russell of the Boston Celtics defined the passion for winning through teamwork and focus.  This session shares his eleven rules for success.

Keys to Success Agenda and Learning Results

• The Value of the Sixth Man in Hospitality and any Business
• Discipline, Delegation, and Decision Making in Hospitality 
  
• The Celtic Mystique or Making Celtic Pride Work for You 

What They Don't Teach You at Hotel School (in: Hotel General Managers)
Mar 13, 2018

    Experience vs. School
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings  The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting.  This seminar transitions the academic message to the real world of running a profitable hospitality business.

Keys to Success Agenda and Learning Results

• High Touch versus High Tech
• The Differences Between Hospitality Sales and Marketing
• The Art of Being a Good Host
• The Distinctions in Running a Hotel and Entrepreneurship

Delivering Hospitality with Management by Objectives : Hotel Common Sense (in: What's The Problem™?)
Mar 13, 2018

What's the Problem™? looks at  Organizations or Managers who do not care or do not know how to plan effectively to motivate the entire team.   Specific solutions from Peter Drucker are discussed.

Five Legal Problems and How to Avoid Them (in: Legal)
Mar 12, 2018

Five Legal Problems and How to Avoid Them

 Small businesses (including hotels) are often sitting ducks for money-hunters seeking awards or settlements. Some may be real, others bogus, but all are costly in terms of time, legal fees, and payouts (if the business loses or settles). Knowing the problem spots can help you devise strategies for avoiding trouble.

Here are the key problem areas and some ideas for staying out of trouble.

Professional Development - for the individual and the organization (in: Consulting Resources from HospitalityEducators.com)
Mar 11, 2018

Professional Development for the Individual is personalized training and coaching to enhance hospitality industry competencies and build polish in the areas of presentations, public speaking, and project leadership.

  Professional Development for the Organization includes evaluating the competency and skill set levels of various hospitality managers.