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Lessons Hoteliers Can Learn from Steve Jobs Jan 17, 2014: Five Lessons Hoteliers Can Learn from Steve Jobs Five Lessons Hoteliers Can Learn from Steve Jobs

Among his many accomplishments, Steve Jobs inspired the world to live creatively, expand boundaries, and continuously fuel the will to succeed. His journey—and his eagerness to share it with the public—stand as a foundation for all to build upon. Consistently quotable and incomparably wise, Coyle presents five lessons the hotel industry can learn from Steve Jobs.

Keeping Track of Changes in Hospitality Law - By John Hogan Jan 7, 2014: Keeping Track of Changes in Hospitality Law - By Dr. John Hogan, CHE CHA CMHS CHO

Is Your Sales Force Mediocre? Five Questions For Leaders Dec 30, 2013: Lisa Earle McLeod

Peter Drucker once said, “Profit is not the purpose of a business, it’s the test of its validity.”

If I were to ask your sales team, “What’s the purpose of your organization?”

What would they say? If their answer is something along the lines of ”make quota” or make “money” , you’re very likely headed for mediocrity.

How is Labor Turnover a Problem in the Hospitality Industry? A case study on international hotels into the aspects of labor turnover Dec 22, 2013: This dissertation looked to understand labor turnover through managerial and expert perspectives on what trends look like in hotels across the world, and how and why high turnover trends are problematic. There are also the concerns of how the external environments influence the outcome of year-on-year turnover rates, and what concerns the individual hotels.

The use of a case study allowed the comparison of multiple hotels from different continents, cultures, and companies. No two hotels expressed the same exact strategy in hiring, training or the culture within the hotel. Each manager reacted and responded differently to the idea of exploring the labor turnover rates in their hotel, and from each interview can draw varying conclusions to why high turnover is present and problematic. The experts were able to shed light on the topic from different perspectives, as well as acknowledge their own frustrations of the industry and potential strategies to ‘fix’ high labor turnover.

It's time for associations to be recognized for the contributions they make Nov 4, 2013

Shattering Shower Doors Nov 3, 2013: The reports on social media sites, like Twitter, have pictures attached to them with glass covering bathroom floors. Captions read: “Shower doors do explode.” “What a way to be woken up.” Some of them show chilling images of bloody footprints where the unsuspecting victim had only one way to escape.

Fifteen Guaranteed Signs that Your Business Will Fail Oct 31, 2013: The Stupid Business –
Fifteen Guaranteed Signs that Your Business Will Fail

Succession planning - “ALL IN THE FAMILY” COLUMN Oct 24, 2013: Succession planning is a method of forecasting future events and predetermining their outcome to the closest possible scenario. It is truly a vital step in the process of preparing next generation family members to inherit opportunity, responsibility, values and wealth. Thus, succession planning must involve close advisors, key personnel in the family’s business and family members.

Leadership Styles Choosing the Right Style for the Situation Sep 13, 2013: From Mahatma Gandhi and Winston Churchill to Martin Luther King and Steve Jobs, there can seem to be as many ways to lead people as there are leaders. Fortunately, businesspeople and psychologists have developed useful, simple ways to describe the main styles of leadership. By understanding these styles and their impact, you can develop your own approach to leadership and become a more effective leader.

Top 5 Most Important Amenities to U.S. Travelers Sep 4, 2013: Surveys of more than 1,000 U.S. travelers and more than 600 U.S. hotel representatives shows that Wi-Fi Internet access and breakfast included with booking are king, while a turndown service offers very little value. Read on to find our the most and least important amenities.

10 Sales Tips, Strategies And Other Nuggets For Sales Professionals Aug 21, 2013: It’s Friday so I thought it would be a good idea to gather some of the articles that I have read this week and shared them with you. I hope you enjoy them and that you will take some of the author’s wisdom and successfully apply it next week. Enjoy!

Tom Costello is the CEO and Managing Director of iGroupAdvisors, a performance improvement firm, that helps hotels and their sales managers grow their business and generate more revenue.