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Questions I Wish You Would Ask Me™- Conor Kenny, Dublin, Ireland
publication date: Dec 6, 2011
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author/source: Dr. John Hogan CHA CHE CMHS
Subject:
RE: Questions I Wish You'd Ask
 I n
this article, we reached out to Conor Kenny who has been the Principal
of Conor Kenny & Associates in Dublin Ireland since 2002.
Conor
Kenny & Associates are experts in helping you get the most out of
people and business. As skilled innovators in marketing, sales and
communication, we know that you and your people have skills too.
Companies don't innovate. People do. http://www.conorkenny.com/
Hi John,
Happy New Year. Interesting initiative.
1. Name your favorite hotel
and why it is special to you
The Merrion in Dublin, Ireland.
Because it is in a beautiful part of town and the buildings are
restored Town Houses. The staff work hard at minding their guests but
deliver their unique brand of service in a friendly, real and 'non
manufactured' way. They are led by a superb GM. They strive
constantly to innovate, to excel and to be the best yet they never
forget the basics of great service. It achieves that long lost and
very unusual moment where - no matter who you are - they make you
feel special.
We are human beings and being made special is just
about the most cost effective thing you can do but also the most
difficult. The Merrion manages to - everyday.
2. Name your
favorite restaurant and why it is special to you
Nico's in
Dublin.
Almost as old as me. Same food, same menu, same decor and
still serving brilliant food everyday.
3. Where do you
vacation the most often?
Majorca, Spain.
4. What is your
favorite charity or cause?
Anything to do with homeless people
(there for the grace of God go all of us)
5. Name your
pet service peeve, why and any ideas you may have to address it
Disinterested, detached, unfocused, lethargic, argumentative,
uninspiring, knowledgeless staff.
6. Who was the most
important mentor in your life and why?
My Dad.
He listens
well.
Has an incredible background of success.
He is usually
right.
Then, my real friends. You know the type? Tell you what
you don't want to hear.
7. In the last five years, what has
been your most memorable meeting or convention experience and why?
Last year. My own team. They solved a puzzle way beyond me.
Better still, they rebuilt a new brighter model that is working
far better.
Let them drive. If they crash kick 'em out. If they
drive better than you - keep going.
8. What is the one piece
of advice you would offer to a graduating student with a hospitality
degree?
Do it for love or don't do it at all.
9. What is
the one question do you wish someone would ask you in an interview
today?
Two.
What are you bad at?
What are you most proud of
outside work?
"Questions I Wish You Would Ask Me™" includes interviews such as those found in our HOSPITALITY CONVERSATIONS, and and it also allows industry professional the opportunity to share their perspectives, values and opinions on additional areas and subjects that may not have been part of the planned discussion. This segment includes a wide range of hospitality professionals from all portions of the industry.
We ask participants to answer at least five of the listed nine questions. Their responses will interest, sometimes amuse and definitely inspire you to consider how YOU might answer. If you would like to participate, please contact John.Hogan@hospitalityeducators.com.
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