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"Making Cultural Diversity Real"

publication date: Nov 5, 2011
author/source: Dr. John Hogan CHA CHE CMHS

"Making Cultural Diversity Real"|

 Observations from HospitalityEducators.com


Extraordinary, Ordinary People: A Memoir of Family

by Condoleezza Rice

"Making Cultural Diversity Real"

We often read or hear stories of people who overcame life challenges and sometimes those stories appear to be exaggerated or embellished. This is clearly NOT the case with former US Secretary of State Condoleezza Rice in the stories she shares in her "Memoir of Family." Born and raised initially in the primarily race segregated US South, Rice quickly but interestingly shares the stories of her grandparents and how they dealt with some very hard issues. The book is only about 300 pages long and does not brag, although the author could have in a number of instances. She focuses on the values, commitment and lessons of her parents. She openly describes what must have been at times painful issues as a student and then as a professor.

I must share that I did not know a great deal about Secretary Rice, other than her high profile role in the Bush Presidency of 2001-2008. This book showed examples of courage, values, uncertainty, commitment and in believing in one's own worth and convictions over a lifetime. I did not realize her musical competencies, that she had been Provost at Stanford University and that she worked with the first President Bush at the historic time when the former Soviet Union was dismantling. She has made substantial contributions to global diplomacy and this book that honors her family says a great deal about her integrity.

In my career, I have participated in certain activities that addressed cultural diversity in a changing world, but Condoleezza Rice made it real.

An excellent book that should be read two or three chapters at a time and then set aside to let the messages sink in.

As always, comments are welcome and appreciated

John Hogan CHA CHE

Success does not come by accident or chance. Contact us for assistance  

John.Hogan@HospitalityEducators.com or 602-799-5375 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel's revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year's writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONSTM, Lessons from the FieldTM, Hotel Common SenseTM , THE P-A-R PRINCIPLETM  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements ... And remember - we all need a regular dose of common sense,

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest


  1. Professional Development for the Organization and the Individual

  2. Customer Service

  3. Making Cultural Diversity Real

  4. Developing Academic Hospitality programs

  5. Medical Lodging Consulting

  6. Sales Management and training

  7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.


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