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Recent articles

Shattering Shower Doors May 15, 2013: The reports on social media sites, like Twitter, have pictures attached to them with glass covering bathroom floors. Captions read: “Shower doors do explode.” “What a way to be woken up.” Some of them show chilling images of bloody footprints where the unsuspecting victim had only one way to escape.

The Heart of Hospitality Remains Service May 2, 2013

The American Hotel & Lodging Educational Institute

American Hotel & Lodging Association Educational Institute Spotlight: The Heart of Hospitality Remains Service

16 Hotels That Are Worth Checking Into For Their Restaurants Alone Mar 17, 2013: 16 Hotels That Are Worth Checking Into For Their Restaurants Alone

This is the fifth post of an eight-part series called "Travel In Style." This series offers in-depth solutions for on-the-go business travelers, all with an eye to design and luxury.

50 Reasons People Should Buy from YOU Feb 9, 2013: It is a structured process that walks you through 5 key questions - which require 10 (ten!) answers to each, giving you an arsenal of 50 selling points. You can use these in your marketing materials, sales conversations, website copy, phone calls, emails, and anyplace else you need to PROVE to your buyers that buying from anyone else would be a HUGE mista

Qualities of Leadership Jan 24, 2013

Hospitality needs qualified leaders

Leadership and Service

How to boost sales and stand out from the crowd - 10 marketing tips for restaurants Jan 18, 2013

10 marketing tips for restaurants

Advice on how to boost sales and stand out from the crowd | By Linda Duke
Linda Duke is chief executive of Duke Marketing and author of "Recipes for Restaurateurs." Duke has led her San Rafael, Calif.-based firm, which specializes in multiunit and franchised restaurant concepts, for more than two decades. She has advised brands from Rubio's to Togo's Sandwiches on public relations, local store marketing, and investor relations and crisis communications. In the following column, she offers 10 marketing tips for restaurant operators.