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Keys to Success Hospitality Tip of the Week - Focus on THINKING

publication date: Nov 19, 2010
author/source: Dr. John Hogan CHE CHA CMHS

Earlier this year, I had the opportunity to attend a GET MOTIVATED program held in our city.   The organization, celebrating their 25th anniversary, featured a number of well-known people, including Zig Ziglar, Steve Forbes, Laura Bush, Kurt Warner and others.


The stated goal of these programs is to provide ideas and perhaps some inspiration for attendees to increase their productivity, their income and their overall levels of satisfaction.


While I enjoyed a number of the messages, one that particularly influenced me was the one by former New York Mayor, Rudy Giuliani.  His talk was not what he felt were his accomplishments in life, but what he felt he had learned.  He did not talk about his potential political plans or projections on upcoming elections, but instead shared a number of things he felt were essential to effective leadership.


  1. Read more, so that one can learn about things new to you.
  2. Listen more, rather than talk. The results can be amazing.
  3. Debate when necessary – it is important to be challenged and for you to be able to defend your strategy and approaches to problems.
  4. Write more, so your communication skills continue to evolve.
  5. Finally, he shared what was the mantra and strategy for IBM for many years – to THINK.  Do not accept the status quo if it can be improved, but learning about the status quo means assessing it and thinking about options.



Several weeks ago, I included in one of my columns in this publication a short book review of Holiday Inns’ founder Kemmons Wilson.   I received some positive feedback from a number of readers who appreciated my comments on HALF LUCK, HALF BRAINS and for including Wilson’s 20 Tips for Success.


Blending the reader feedback with my recollection of Giuliani’s comments created the focus of this short article.  I personally do read a great deal and wanted to share with readers an easy to follow theme with a book with a title that is right on the money.

In Their Time: The Greatest Business Leaders of the Twentieth Century

By Anthony J. Mayo, Nitin Nohria

I expected that a book on business leadership published by the Harvard Business School would be solid reading and I was anticipating the traditional 10 Best with honorable mentions. I was very pleased to find MUCH more - 10 chapters reflecting the 10 decades with excellent insights to the world at large and how people thought at the time and looking ahead. 

This book describes 100 people in many different roles, industries and with varying perspectives.  I have found that there is always so much more to reflect on and this book provides some excellent ideas that can be considered and modeled.  While most of the people and ideas are not directly in hospitality, they are mostly about meeting needs and satisfying people, which is the foundation of delivering hospitality well


As always, comments are appreciated and welcome.  Reader feedback is important to every columnist and publication. If I receive more positive comments on this type of message, I will include some in my columns and blog. http://hoganhospitality.wordpress.com/


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