HospitalityEducators.com
The #1 Independent Website for Hotel Owners & Managers
Home
Member Benefits
Our Mission
About Us and Who We Serve
Join Now
Store
Search
Our Industry Links
Login
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com
Member Login
Email
Password
Join Now
Forgotten Password
Testimonials
Client Feedback
Topic Areas
Hotel Accounting
Food & Beverage in Hotels
Hotel Engineering & Maintenance
Green Hotels & Sustainability
Guest Service in Hotels
Hotel Front Office
Hotel General Managers
Hotel Housekeeping
Hotel Marketing & Sales
Hotel Revenue Management
Hotel Safety & Security
Human Resources
Legal
Hospitality Training
Forms & Checklists
Additional Resources
Media
Hospitality Conversations™
Recommended Reading
Weekly Tips
Fresh Air-New Ideas™ Newsletters
What's The Problem™?
The Solution Is™
Ideas Calendar
Planner and Promotional Calendar
Operations Planner
«
December 2024
»
S
M
T
W
T
F
S
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
You are here:
Home
»
Guest Service in Hotels
»
What Steve Jobs Learned From The Ritz-Carlton
What Steve Jobs Learned From The Ritz-Carlton
publication date:
Apr 14, 2013
|
author/source:
Carmine Gallo
Previous
|
Next
 
What Apple and Steve Jobs Learned From The Ritz-Carlton
Forbes Contributor Carmine Gallo explains what the Ritz-Carlton and Apple stores have in common.
Related Articles:
Apple's 5 Steps Of Service
Strategies for Providing Outstanding Customer Service #16-35
Delivering Hospitality and Pride
HBR Blog Network - It's More Important to Be Kind than Clever
Insights for Business Owners from a Retail Perspective
The Solution Is™ Addresses the Challenge of How to deliver consistent service excellence in changing markets
"A Baker’s Dozen" of Strategies for Hotel Banquet Managers by Dr. John Hogan
Service Strategies #76-95
The Simple Truths of Service
Understanding "Boutique Hotels" #3 Our Favorite Hotel? A series by Harry Nobles
Industry insider: 10 secrets to happier hotel guests
Strategies for Providing Outstanding Customer Service #1-15
It's all in a State of Mind
Memorable Customer Service Strategies #36-55
Overview for Consulting from HospitalityEducators
Banquet Service Items Check List
Are You a Manager or a Supervisor?
Understanding "Boutique Hotels" - A series by Harry Nobles #1 What Is A Boutique Hotel?
Providing Outstanding Service Strategies #96-119
Service Excellence: Inspect What You Expect
Service quotations from HospitalityEducators.com
Hospitality Law Insider #1: Be Careful How Much You Serve!
GLOBAL READER DEFINITIONS OF HOSPITALITY
Examples of Shockingly Excellent Customer Service
Understanding "Boutique Hotels" #4 . Is 'Mega Boutique Hotel' an Oxymoron? A series by Harry Nobles
KEYS TO SUCCESS Observations on SERVICE #11-25
A Video on How Coordinated Efforts Can Make A Difference
Fifteen Food and Dining Trends in Restaurants and Hotels
A Message to General Managers on Creating Successful Sales Management
Outstanding Service Strategies #56-75
 
Previous
|
Next
 
Back to top
Search the Site
Trends & Hot Topics
The Heart of Hospitality Remains Service
The Universal Franchisee Bill of Rights
A Quiz on Effective Hospitality Marketing: Using Complementary Tools
Stop, look and listen before investing in hotel tech
Adapting Ozone Laundry - Look at the Savings @Hampton Inn and Hilton Properties
FREE Resources
Effectively Interacting with the Media - Keys to Success
A Baker’s Dozen of Strategies for Hotel Human Resource Managers & Directors by John Hogan
Qualities of Leadership
The Value of A Good Idea
What's the Problem? Inadequate training
The Difference Between Capital and Cash
Cashing In on a Good Thing - Understanding how GREEN benefits everyone
Today's Hotel Marketing Competencies Video
Educator Profiles
Kathleen Hogan, MBA
View full Profile
View all Profiles
Edit your Profile
FREE Hospitality Tip
Hospitality Keynote & Workshop Offerings KEYS TO SUCCESS™
Tip of the Week
Mentors Corner
Professional Development
Hospitality Students
What You Need To Know
Home
Contact Us
Co-Founders of HospitalityEducators.com
Guest Columnists
Founding Associates
Our Industry Links
Store
HospitalityEducators.com Faculty and Speakers
Consulting Resources from HospitalityEducators.com