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William D. Frye, Ph.D., CHE CHO, HospitalityEducators.com Faculty and Speakers

publication date: Jul 4, 2016
 | 
author/source: HospitalityEducators.com Resources
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   William D. Frye, Ph.D.  CHE CHO

Associate professor in Niagara University’s College of Hospitality and Tourism Management, Niagara Falls, NY 

 

Executive Editor of The Rooms Chronicle

 

Tenure in Industry:  25+ years

 

Education:   PhD in Hotel, Restaurant and Recreation Management, Masters’ in Hotel & Restaurant Management and Bachelors in Political Science; Industry Certification - CHE

 

Summary:   This professional delivers a blend of academic and business related programs, with a substantial background in rooms’ division operations.   An award winning researcher, this professor remains very focused on delivering cutting edge ideas balanced with proven best practices.

 

Clients served: 

 

Current Faculty Member teaching basic and advanced hotel operations, management, hospitality and tourism law, club management, hospitality marketing, and professor in charge of several of University’s internship and cooperative education programs

Recipient of International CHRIE’s Champion of Education, 2012


Executive editor of The Rooms Chronicle® and  the Electronic Journal of Hospitality Legal, Safety and Security Research

Co-author of  Managing Housekeeping Operations, published by the AH & LEI  

Former general manager of a resort in New Mexico and assignments at The Copley Plaza, Sonesta Hotel Corporation, Wyndham Hotels & Resorts, and Hilton Hotels

 

 

Specialties:

 

Communication and practical research from a wide range of sources directly to industry

Researched and authored papers on hotel employee and management job satisfaction, school-to-work initiatives as alternatives for recruiting

Internal customer service attributes as a predictor of organizational competitiveness

Revenue management

Consumer satisfaction

Risk management and security issues

 

http://www.niagara.edu/hospitality-and-tourism-faculty/faculty/264

 

http://www.roomschronicle.com/           wfrye@niagara.edu           (716) 286-8274        

 


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