Lessons from the FieldTM
A Training Exercise and Tips for Ways to Reduce Wasting Time in Hotels, Restaurants, Inns and Hospitality Businesses
There is never enough time to do everything, but there is always enough time to do the most important thing. Brian Tracy
In my work with hospitality businesses, the question of how to improve things is a common question and assignment. Improvements can include:
- reducing turnover
- guest satisfaction
- guest loyalty and
- time management
Over the years, I have worked with groups on each of these topics as a general manager, as a corporate executive and in workshops. As an educator, I have addressed many of them in classes. Readers and members will find many of these topic areas covered in www.HospitalityEducators.com. As a consultant and a speaker though, the topic of how to better utilize time effectively is one that has a universal need to consider and address.
A Training Exercise to Reduce Wasting Time
The following can be done at a department head meeting and take no more than 20 minutes
- Set objective : to give people the opportunity to "think" actively about the many time wasters in today's hospitality business day and how they might be lessened.
- Materials needed: meeting space appropriate to the size of the group, paper and writing utensils
- ask the group to think about time and how some days seem to work well and others seem to feel like a total waste.
- With this in mind, have each person write down their TOP TEN TIME WASTERS. Allow no more than five to eight.
- Form groups of three or four and have them compare lists to see which are common and which may not have been as top of mind as they really could be. Allow another five minutes
- Compare the sub groups: Depending on the size of your groups, see if there are any surprises.
- Look for immediate responses and buy in: Ask people in the total group for ideas on ways to improve the way they use time and how they might reduce time wasters.
- Prepare a follow-up in two weeks: Ask for volunteers or assign a small number of people to continue the discussions in one on one or small groups. Have a collective report, recapped in a one page summary of best ideas.
If you would like to share your top 5 Time Wasters with me, I will include them next week with our collection of the top ten time wasters I have discovered with clients, in workshops or other research.
The first three submissions and what we consider to be the three most comprehensive lists will all receive a free one month membership at HospitalityEducators.com.
Please send them to firstname.lastname@example.org.
Hospitality Tip of the Week™
" Time is the coin of your life. It is the only coin you have,and only you can determine how it will be spent.Be careful lest you let other people spend it for you."Carl Sandburg
KEYS TO SUCCESS™ is the umbrella title for my 2012 programs, hospitality services and columns. This year's writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles,HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™
Feel free to share an idea for a column at email@example.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.
John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com.Special introductory pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.
Consulting Expertise and Research Interest
1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consultants
If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.
Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations
John Hogan, CHE CHA CMHS
United States - Phoenix, Phone: 602-799-5375
www.hoganhospitality.com/ Email: firstname.lastname@example.org